Ratings based on 149 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Evening front counter

Posted Sep 13, 2017
The evening front counter staff were awesome, probably the best I've encountered. Pleasant and accommodating. I would have given five stars but the hot tub wasn't working, you could sit in it, the water was definitely the right temperature, unfortunately no jets. Oh well it was still relaxing after shopping. The pool is small but the kids loved it.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Dear Mike, we appreciate the fabulous review of your visit to Residence Inn Buffalo Galleria Mall. Reading your high praise for one of our front desk personnel absolutely made our day, and we thank you for the compliments on their behalf. We're fortunate to have such a dedicated team of professionals who have one common goal -- ensuring the comfort and happiness of our guests! It was our pleasure hosting you, and we hope to see you again. Yours in Hospitality Kerry O'Kelly, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Front desk staff

Posted Sep 12, 2017
Pros: Very clean and friendly staff
Cons: Get hot tub fixed
Location: Great area lots of shopping and very close to many restaurants
We booked in fairly late after driving for a many hours and the staff were excellent, we would especially like to give Jim the thumbs up, he was very friendly and very accommodating , through out our stay he went out off his way to make sure we were comfortable.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Dear Dave, we are delighted you chose Residence Inn Buffalo Galleria Mall for your visit. It’s a pleasure knowing our staff, especially Jim took great care of you and made you feel welcome. We hope to have the opportunity of welcoming you back soon. Yours in Hospitality, Kerry O'Kelly, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pleasantville, NJ

Close to where I was working.

Posted Aug 31, 2017
Pros: I felt safe.
Location: Love being close to the mall and so many restaurants.
When I visit Buffalo I work a lot of hours, it's nice to stay where restaurants are close by. I also like a suite because if I bring work back to the hotel I am not working in the same room where I sleep.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Dear Marie, many thanks for taking the time to post your review of Residence Inn Buffalo Galleria Mall. It’s a pleasure knowing you loved our location which was convenient for your needs and had a comfortable visit. We hope to welcome you back whenever your travels bring you to the Buffalo area. Yours in Hospitality, Kerry O'Kelly, General Manager
3 out of 5
by A verified traveler from Las Vegas, NV

Disappointed

Posted Aug 11, 2017
Disappointed with the old condition of this hotel, the uncomfortable bed and furniture and, most of all that the linens were only changed when we requested it after 4 nights. For it being a Marriott and the nightly room rate price, I was truly disappointed. Coming home to Buffalo was fantastic except for the hotel. And then to find out I could not get Marriott points - disappointing!!
Comment from Hotel Management
Aug 13, 2017 by gm, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry for the housekeeping service issues you experienced. Our housekeeping director has been made aware of your concerns, and we will be addressing this issue with our entire cleaning staff. We want all of our guests to have a comfortable and relaxing stay, and we hope you will give us another opportunity to show you the hospitality you deserve. Yours in Hospitality Kerry O'Kelly General Manager
3 out of 5
by A verified traveler

Cleanliness

Posted Aug 7, 2017
Pros: Very friendly staff
Cons: Remodel
Location: Awesome location. Close to the Ontario border
Not. The rugs were so soiled. The pull out couch was dated back to the 60's
Comment from Hotel Management
Aug 13, 2017 by gm, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are so glad to see that you were pleased with our location. However, we were sorry that you were unhappy with your room. Our housekeeping director has been notified of your concerns with cleanliness, and we will be addressing this issue with our entire cleaning staff. Additionally, we will be more diligent in repairing and replacing items as they start to show wear. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. Yours in Hospitality Kerry O'Kelly General Manager
5 out of 5
by Bruce

Posted Jun 14, 2017 on Hotels
Very welcoming
Comment from Hotel Management
Jun 16, 2017 by James, Hotel Management
Dear Bruce, thank you for your fantastic review! We're pleased you stayed at Residence Inn Buffalo Galleria Mall and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Yours in Hospitality, Kerry O'Kelly, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Not a bad trip at all. We were visiting family

Posted Jun 7, 2017
Pros: Room was clean, breakfast was good, front desk staff helpful.
Cons: ok, so, there was a nasty smell on the hall on the 2nd floor. Couldn't pinpoint it, but bothered me. Took 2 days to get the TV remote batteries change
Location: Good location, many good restaurants nearby, close to the highway (I90) close to the airport and the mall.
A few small issues, tv s a problem. Took me 2 days to get someone there to change the batteries (the one in the bedroom was identical, so it wasn't a biggie). Breakfast was good. One issue which kind of bothered me was there was an awful smell in the hallways (2nd floor). and there was the smell of cigarettes in the hallway. Having just quit smoking 3 weeks ago, it was a little annoying. Front desk staff was very helpful. Great coffee 24/7.
Comment from Hotel Management
Jun 9, 2017 by Kerry O, Hotel Management
As the cleanliness and condition of our hotel is a key priority, I am very sorry that our hotel fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We look forward to seeing you again when your travels bring you back to Buffalo, NY.
3 out of 5
by Christopher

Posted Jun 6, 2017 on Hotels
its was ok just don't like the location not a lot of restaurants delivered
Comment from Hotel Management
Jun 8, 2017 by James, Hotel Management
Dear Christopher, Thank you for your review. We are happy your stay was pleasant yet we are sorry that you didn’t like the location of the hotel. We appreciate you choosing our hotel and hope to see you again the next time you are in the area. Thank you, Guest Relations
4 out of 5
by A verified traveler

Posted May 31, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017 by James, Hotel Management
Dear Guest, thanks for including the Residence Inn Buffalo Galleria Mall in your travel plans. We are glad to see you were satisfied with everything we have to offer and that you had a pleasant visit. We appreciate your nice rating and hope you will choose us again whenever your travels bring you to this part of New York. Yours in Hospitality Kerry O'Kelly, General Manager
5 out of 5
by Doris

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by James, Hotel Management
Dear Doris, we appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an amazing stay. Thank you for choosing us, and we look forward to welcoming you back to Residence Inn Buffalo Galleria Mall. Yours in Hospitality, Kerry O'Kelly, General Manager