Ratings based on 841 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel to stay

Posted Aug 17, 2017
This hotel was in on vacation package. Ok size rooms. Sofa bed is not a bed 5 feet guy cannot sleep on it.
Comment from Hotel Management
Aug 18, 2017 by Reanna Shaw - Front Desk Supervisor, Hotel Management
Thank you for staying with us. We appreciate your feedback.
4 out of 5
by A verified traveler from Indianapolis

Good location for travelers, as a one night stay.

Posted Aug 17, 2017
Pros: Breakfast earlier than most; TV selection good
Cons: Breakfast can always be improved. There are two other chains, that I highly regard for breakfast.. Saying that, they are better and have improved
Location: This is great for airport travelers, and not bad at all for road travelers, especially one night stays.
The experience was as expected for only one night stay. My only disappointment was lack of restaurants to "walk" to...but not a big deal. I did have transportation, just not wanting to after a 10 hr drive.
Comment from Hotel Management
Aug 17, 2017 by Reanna Shaw - Front Office Supervisor, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

everything is great

Posted Aug 5, 2017
the staff is friendly. the room is clean and quiet. free shuttle to the airport. breakfast is great.
Comment from Hotel Management
Aug 5, 2017 by Reanna, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix Arizona

Very close to the airport

Posted Jul 28, 2017
Very close to all my appointments . Very convenient.
Comment from Hotel Management
Jul 28, 2017 by Reanna - Front Desk Supervisor, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
4am breakfast for early Flight departures. Very close to airport yet a quiet hotel. Good hotel for the price.
Comment from Hotel Management
Jul 21, 2017 by Reanna Shaw - Front Desk Supervisor, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Good enough

Posted Jul 21, 2017
Pros: Good price
Cons: Beds could have been a little more comfortable
Location: Convenient to the airport
Front desk staff were having a venting session about another employee, which was not very professional and did not make for good energy in the lobby.
Comment from Hotel Management
Jul 23, 2017 by Tiyame, Hotel Management
We apologize that you had to witness that. I will talk to my staff about this and make sure that they behave more professionally.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jul 16, 2017
It was just what we needed for the purpose of our trip
Comment from Hotel Management
Jul 17, 2017 by Reanna, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Older hotel but clean and comfortable

Posted Jul 16, 2017
Pros: Bathroom was quite spacious. Lots of parking. Even though it is next to the airport we were not bothered with airport noise and we were on top floor.
Helpful and attentive check in staff and cleaning staff. Room was clean, slept well on their beds. Air conditioner worked very well. Used the pull out sofa and it was very clean and already setup with linens.
Comment from Hotel Management
Jul 17, 2017 by Reanna, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Jul 10, 2017
Very Nice and Clean Hotel 247. Every Staffbus Very knowledgeable and u- To- Date about environmental and Social Events. Please add Transport Setvices from your Hotel to the Niagara Falls, because Niagara Falls is the Reason we come. Also your Bedroom Pillows need some upgrading. I Choose to Sleep in a Kings Size Bed and expected King Size Pillows. Work towards improving the Pillows. Great Hotel, Staff Sleep Inn.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
Thank you for your feedback. We have purchased new pillows for all rooms through a Choice approved vendor this is what Choice allows us to have for the property. All the pillows have been changed out less thank three months ago. I will send your information to Choice International on the feedback you sent over. Thank you again and we do appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cost effective, comfortable, close to BU

Posted Jul 7, 2017
Good. Priced right. Friendly staff. Good breakfast
Comment from Hotel Management
Jul 7, 2017 by Reanna Shaw - Front Office Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!