Ratings based on 1,063 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from NY

Not happy

Posted Feb 17, 2018
We booked as a package with Expedia, and Delta canceled our flight. We tried to cancel our reservation, but As it was an evening flight, the hotel would not honor our cancellation. Out for the price of two rooms. Expedia and the hotel should had worked this out between themselves. Very disappointed.
Comment from Hotel Management
Feb 19, 2018 by General Manager, Hotel Management
When you book a room with a third party website and its a prepaid there are no refunds. You are guaranteed the lowest rate possible but you have to pay for it in advance with no refunds allowed. Please read this on the reservation confirmation you booked and this was sent over to you. If you are trying to book the lowest rate possible with no cancellation you should look into travel insurance so this does not happen again.
1 out of 5
by A verified traveler

Horrible Experience

Posted Feb 16, 2018
Only place my companion and I used our credit cards in the last week and both of us had our cards compromised with charges in California and Las Vegas. This hotel has a major problem with their staff!!!!!
Comment from Hotel Management
Feb 19, 2018 by General Manager, Hotel Management
We do not have a problem with our staff at the property. They are not able to access your credit card information they can only see the last four of the credit card number. I reviewed the whole video from the time you came in and left the property. There was nothing I could see what so ever that would have alarmed me. I ran an access system report and nothing from an outside source came up either. We have a secured system that cannot be accessed to get your information.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Lovely hotel

Posted Feb 11, 2018
Very welcoming. Great room. Lots of towels in bathroom. Good breakfast. Even offered a blanket when sitting and reading in sitting area
Comment from Hotel Management
Feb 11, 2018 by Reanna - Front Office Manager, Hotel Management
Thank you so very much for your review and comments! We appreciate our guests and our TEAM will continue to assist our guests to make there stay comfortable and enjoyable! We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Feb 10, 2018
The staff is friendly and helpful. The bed and pillows are very comfortable. There is a great selection for the complimentary breakfast. I love to stay here when I need to fly somewhere.
Comment from Hotel Management
Feb 11, 2018 by Reanna - Front Office Manager, Hotel Management
Thank you so very much for your review and comments! We appreciate our guests and our TEAM will continue to assist our guests to make there stay comfortable and enjoyable! We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, Ontario

Comfortable and convenient

Posted Feb 9, 2018
Upon arrival, the staff immediately upgraded our room to give me and my 3 girls more space, without us even having to ask! They were very friendly and helpful. The room was big, bright and clean. The breakfast was decent, and the location is fantastic if you have to go to the airport! Will definitely stay there again!
Comment from Hotel Management
Feb 10, 2018 by General Manager, Hotel Management
Thank you so very much for your review and comments! We appreciate our guests and our TEAM will continue to assist our guests to make there stay comfortable and enjoyable! We hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2018
Pros: Staff and rooms.
Very friendly and helpful staff. Rooms were nice and clean. Breakfast was okay.. I'd recommend adding some fruit to the menu. No complaints. Would stay again.
Comment from Hotel Management
Feb 9, 2018 by Front Desk, Hotel Management
We appreciate your feedback! Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from pa

Posted Feb 6, 2018
Staff was great and close to airport would stay again
Comment from Hotel Management
Feb 7, 2018 by Front Desk, Hotel Management
We appreciate your feedback! Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Branford ,CT

Unexpectedly surprised. Excellent front desk staff

Posted Feb 3, 2018
Needed an overnight stay for a college visit and wanted a good price . Hotel turned out really nice . Looks updated and clean . Bathroom is big with nice shower area . Front desk person was very friendly and helpful . Offered recommendations on great restaurants . Will definitely stay here again !
Comment from Hotel Management
Feb 5, 2018 by General Manager, Hotel Management
Thank you for your review. I will share your review in my next staff meeting. We appreciate your business and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice night

Posted Jan 30, 2018
My wife and i were very impressed with your hotel. The room was clean, the staff was very helpful nd the bed was very comfortable
Comment from Hotel Management
Jan 30, 2018 by General Manager, Hotel Management
Thank you for your review. I will share your comments with my staff. We appreciate your business and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington Ontario

Great place!

Posted Jan 29, 2018
Staff was very friendly upon arrival. Our room was ready and waiting, we even had a choice of which room and floor we'd like to be on. Room was very clean and tidy. It everything that we needed. Breakfast was fantastic! Was very impressed. Only negative for us, was toilet had a small leak at floor level. The bed was too soft for our liking. If we are in the area again, we would definitely stay here!
Comment from Hotel Management
Jan 30, 2018 by General Manger, Hotel Management
Thank you for your feedback. I will share your review with our staff at the property. We did fix the leak when you checked out and thank you for brining it to our attention. Our mattresses are a choice preferred vendor we have to go through them for purchasing. I do appreciate your feedback.