Ratings based on 403 Verified Reviews

2.9 out of 5
52% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from woodbury, vermont

Convenient and cheap

Posted Jan 18, 2018
Beds were clean but bathroom floor was not so much. More important that the beds were clean and were.
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our beds. We appreciate you taking the time to share your experience and to bring these matters to our attention.
2 out of 5
by A verified traveler from Memphis, TN

Vacant Room

Posted Jan 16, 2018
This hotel was a nightmare and the front clerk attendant was worse! We arrived at the hotel, did the required check in procedure and received our keys. There was no elevator in the establishment so we had to carry all our luggage up two flights of stairs, my wife had on heels so this was even more challenging and exhausting for her. When we finally got to the room we was assigned we slide the key to go in and a woman’s voice said “hello” and pushed the door so we couldn’t enter... THE ROOM WE WAS ASSIGNED WAS ALREADY OCCUPIED! This infuriated me and my wife because we had already been through so much seeing as we was in town for a close relative’s funeral so needless to say the day had already been long and tiring. My wife stayed in the hallway with our belongings while myself went back downstairs to address this issue. The front desk clerk was very nonchalant and unbothered. When the situation was explained to him his response was “ Oh I️ wasn’t aware of that” he did not offer an apology or complementary night or anything. We had to go through the whole checking in process again so that we could receive a vacant room, my wife had to stand on hallway with 6in heels on guarding our luggage and belongings for an additional 20 mins, she was livid! This was the worst experience we have ever had dealing with a Super 8 hotel. It actually use to be our hotel of choice, before this incident that is.
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us, especially that we were not able to address the issue. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
3 out of 5
Recommended
for Everyone
by A verified traveler

the heater

Posted Jan 14, 2018
the heater is very noisy when on, we had to turn it off and slept with two comforters on us.
Comment from Hotel Management
Jan 17, 2018 by Manager, Hotel Management
We appreciate the time you've taken to give us your thoughtful review. Thank you for your feedback regarding our hotel. We hope to see you again someday and to transform your opinion of our hotel and service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Good size bed and room. Helpful Staff. Good location
Comment from Hotel Management
Jan 9, 2018 by Manager, Hotel Management
Thank you so much for taking the time to write this insightful review and for providing us feedback on our staff and bed. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from orchard park

Posted Jan 7, 2018
The only thing tv remote didn't work had to turn on by tv
Comment from Hotel Management
Jan 9, 2018 by Manager, Hotel Management
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chelmsford, MA

Great budget hote!

Posted Jan 4, 2018
Cons: Separate the light and fan switches in the bathroom - fans are loud.
Location: The hotel is on Transit road, which has literally everything on it - shopping malls, restaurants, Walmart, Target, etc.
Now that my parents live in a senior facility, I have to stay in a hotel when I come to visit. Super 8 is by far the best deal I have found in the area. I have stayed at this hotel on two separate visits. Even the most basic room has a coffee maker, hair dryer, microwave and refrigerator, and a free breakfast is included. I stayed at a Red Roof Inn in the area and was dismayed to find the room did not include a hairdryer or coffeemaker, so in winter you have to bundle up to leave your room to go the front desk to get coffee. The rooms in the Super 8 all have their doors opening to an interior hallway. This Super 8 is a family-run business and I found everyone to be very pleasant and accommodating. When I go to Buffalo I drive, so the airport proximity is not a concern for me, but the hotel is very close to the airport and includes shuttle service. It also has a large park and fly lot. The only minor negatives are that the hotel is a bit tired looking (but for the price, I don't care), and the fans in the bathroom are rather loud. They turn on automatically with the light (I would much prefer separate switches), but one of the women at the front desk said they are working on the fans, room by room. So the loud fan is really the only thing I don't like. The rooms themselves, though, are quiet. I will definitely stay there again the next time I go to Buffalo.
Comment from Hotel Management
Jan 4, 2018 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our shuttle and area. We hope you'll return in the future to see how we continue to improve our Hotel and hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

This is a good no frills hotel

Posted Jan 4, 2018
Pleasant stay, breakfast was good, room was clean and overall this is a great hotel for a short time. Parking was not a problem
Comment from Hotel Management
Jan 4, 2018 by Manager, Hotel Management
It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great for the price

Posted Dec 28, 2017
Great hotel, clean, good price. Everything you need
Comment from Hotel Management
Dec 28, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brantford ON

Great room great price

Posted Dec 20, 2017
Pros: 3 beds in a room
Cons: When cleaning pay more attention to detail.
Location: Loads of shopping. Brew Pub in walking distance, half a block.
Staff was great. Room was great, especially for the price.
Comment from Hotel Management
Dec 22, 2017 by Manager, Hotel Management
Thank you for your valuable opinion regarding our staff and price. I hope that we will impress you with exemplary service during future visits.
3 out of 5
by A verified traveler

Posted Dec 17, 2017
Provides the basics. The breakfast was okay but not as advertised so don't bank on it. Also, the bathroom was not cleaned very well, I had to clean it before I used it.
Comment from Hotel Management
Dec 19, 2017 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the comments referring to our breakfast. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.