Ratings based on 300 Verified Reviews

3.2 out of 5
66% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from covington, ga

Marvelous staff!!!

Posted Apr 6, 2018
Pros: staff
Cons: breakfast
The facility was nice but i was most impressed with the staff. Always polite, willing, and available to help.
Comment from Hotel Management
Apr 6, 2018 by Hotel Management, Hotel Management
It's great to read your positive review of Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they are very appreciative of your recognition. We hope you are already planning another trip our way. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2018
Quiet neighborhood, nice staff...great stay...breakfast could be better...
Comment from Hotel Management
Mar 8, 2018 by Hotel Management, Hotel Management
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Roaches , smells like cheap food

Posted Feb 27, 2018
Pros: Not one thing
Cons: Tear it down and start over
Horrible experience. Menacing passengers , smells , roaches , horrible horrible experience.
Comment from Hotel Management
Mar 1, 2018 by Hotel Management, Hotel Management
Thanks for staying with us. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Perfect for my one-nighter

Posted Feb 17, 2018 on Hotels
Just a one night biz stay. Exterior and location were great. I’ll admit lobby and occupants hanging made me a little apprehensive. I’m assuming there are some less fortunate people living there. But check in was quick. Elevator to 2nd floor opened right up. Room was clean. Had a very clean, deodorized smell to it. From then I took the stairs which were also very clean and frankly avoided the lobby. Except to get morning coffee and little breakfast muffin. Really the people were nice. Floor was quiet. It’s not a high end hotel. But also a very rate and perfect for my needs.
Comment from Hotel Management
Feb 18, 2018 by Hotel Management, Hotel Management
Thanks for your overnight stay at Extended Stay America and for the feedback. We are delighted to read you were benefited with everything we offer and that you had a comfortable time here. Your comment in regard to breakfast, specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Too much noise

Posted Feb 11, 2018
Too much noise at night , had I hard time trying to go to sleep. The noise was from the outside from the hotel at 10:00 pm.
Comment from Hotel Management
Feb 12, 2018 by Hotel Management, Hotel Management
Alondra, thank you for choosing us and for leaving a review. We are glad you had an overall pleasant stay but would like to apologize for the noise you experienced. Our goal is to provide a comfortable and relaxing stay for our guests, and we are sorry we did not deliver. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Feb 10, 2018 on Hotels
Comment from Hotel Management
Feb 11, 2018 by Hotel Management, Hotel Management
George, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Georgia

Hotel is close to Emory University Hospital

Posted Jan 31, 2018
Pros: The room was clean and comfortable.
Cons: Designate a smoking area
Location: There were lots restaurants nearby.
I felt a little uneasy about the amount of people standing around in the parking lot all the time smoking. I have asthma and don't like walking out of the building into cigarette smoke.
Comment from Hotel Management
Feb 1, 2018 by Hotel Management, Hotel Management
Lisa, thanks for staying at our hotel. We are happy to know you were benefited with our convenient location and that you liked your room. However, we are sorry for the issue you experienced and regret the inconvenience caused. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jan 25, 2018 on Hotels
Comment from Hotel Management
Jan 27, 2018 by Hotel Management, Hotel Management
We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 21, 2018 by Hotel Management, Hotel Management
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Great hotel

Posted Jan 15, 2018 on Hotels
Nice for the wife and I to be able to stay at a hotel with our pet. My Pomeranian enjoyed it.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Michael, thank you for being our guest at Extended Stay America. We are glad to know you and your wife had a good time here and were impressed with our pet-friendly policy. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management