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Reviews of Harrah's Laughlin Beach Resort & Casino

3.5 out of 5
Harrah's Laughlin Beach Resort & Casino
2900 S Casino Drive, Laughlin, NV

Reviews

6.4
Rating 10 - Excellent. 770 out of 3111 reviews" "
Rating 8 - Good. 605 out of 3111 reviews" "
Rating 6 - Okay. 574 out of 3111 reviews" "
Rating 4 - Poor. 534 out of 3111 reviews" "
Rating 2 - Terrible. 628 out of 3111 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful private beach for guests on Colorado River. The rooms are clean and comfortable. Hotel is showing its age but it gives a little charm. Looks and Feels clean just you can see it’s been around a while. Casino doesn’t smell like a lot stale smoking casinos so that was a plus too. Overall very nice and comfortable stay
Stayed 1 night in Apr 2024

10/10 Excellent

GUADALUPE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyable time
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Staff & service
I've always felt Harrah's is a great value for the money!! I'm getting to where I prefer Laughlin over Vegas now!
Stayed 1 night in Apr 2024

10/10 Excellent

Zaida L

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Cleaning lady rude
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff are great. The Expedia site booked us a room in the more run down north tower and our desk person upgraded us to the renovated South tower ! So appreciated and a great river view room. Bed/ pillows comfy, room very clean and quiet
Stayed 1 night in Apr 2024

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Stuart,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

10/10 Excellent

Lorna

Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Lorna,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Catherine

Traveled with group
Liked: Staff & service, amenities
Room was outdated with stained carpet, leaky faucet, and dirty tissues on the floor, but the beach was nice.
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Catherine,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

Rachael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I haven’t been to Laughlin in 22 years and this property has not updated since then. The room was old and very worn out. The room never got cool enough and the tub and sink would fill up with slow draining. Pretty disappointed since it was the most expensive place to stay, lesson learned.
Stayed 2 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Rachel,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Kenneth, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The text personnal assistant was great. It helped with numerous questions and some problems. Some carpet in the hotel hallways was duct taped down. 2 of the lamps in our room didn't work (one's outlet was behind the bed and not plugged in). Maintenance came and looked at the floor lamp. She jiggled and it came on. She said that's all you have to do.
Stayed 2 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Kenneth,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Seppo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Seppo,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

2/10 Terrible

Angel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Arcade games we’re all out service , 21 pool has a bar that isn’t in use and when not in use it’s still 21 .doesn’t make sense , a lot of places were blocked off . Wasn’t fun at all . No buffets and restaurants weren’t good .
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Angel,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Edwin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Broken lamp and no ameneties
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Edwin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

2/10 Terrible

Octavia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel room was upgraded to riverview and the carpet on the floor was black and dirty. Then had masking tape on the edge where carpet and tile meet. There was trash behind the bed. The staff were so sweet and kind. The audacity to charge upgrade fee $20 per night ... I thanked the staff because its no fault to them. The room was gross flooring, south tower #11040. The lighting was great and the people made a kind amd welcoming experience. Please do not charge these high rates for poor room quality.
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Octavia,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

Maria Fatima

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower had leak, room had zero extra storage space, cheap room ok for one night but would not recommend for extended stay.
Stayed 1 night in Apr 2024
Response from Richard Leivas on Apr 15, 2024
Hi Maria,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

ADAM

Traveled with partner
to smoky ,ashtrays were full & left on machines very unhealthy, rooms were clean & beds were clean .
Stayed 4 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Adam,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. Our Housekeeping Leadership has been advised of the breakdown and we will use your feedback to improve going forward. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Kevin, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and stay was all as expected. I didn't like that housekeeping knocks on all doors at 8:00am to 'see if anyone has checked out' - even with the DND sign, we could hear housekeeping knocking on all other doors.
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Kevin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fire alarm went off the first day, we found the toilet seat wet (maids had just been there) but did not realize until the second day toilet was backing up. On the third day we were able to PROVE it was backing up with a video and got a got a new room. In both room TV had streaming issues and were often pixelated. Ice machine was out for over 3 days.
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi James,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Tracey,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

6/10 Okay

Marissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Marissa,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Would ever stay there again!
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Michael,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Sharon

Traveled with family
It was dark, not well ventilated, staff was somewhat helpful. Did stand in line for ten minutes being ignored at the front desk by a woman on Tuesday 3/26
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Sharon,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Tracey,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are outdated. No coffee pot, no mini fridge, no microwave. Told us we could rent a coffee pot for $5.00 a day. Casino was nice, obviously the restaurants are overpriced. Guy Fiere's was overpriced, food was average (Mexican food), I live in a border town so we definitely have better Mexican food and way cheaper. Will definitely go back to Laughlin, but will stay at a newer place.
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Justin,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
she misses the beach. and the weather, the weather 5 stars!
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Casey,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Jeremy

Disliked: Cleanliness, property conditions & facilities
Was run down restaurants expensive
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Jeremy,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had fun gambling and hanging out at the pool.
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi David,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall good experience and good customer service.
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Daniel,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

Tonya, Anchorage

Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Yolanda,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

10/10 Excellent

Gerardo

Stayed 1 night in Mar 2024

6/10 Okay

brian, Tonopah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
You would think that there would be a coffee maker in every room instead of have to ask for a room upgrade; which no said anything about. Very sad. If you like small tvs and no extra charging ports then you are in luck if you say in the north tower. Don’t think I’ll be going back.
Stayed 3 nights in Feb 2024
Response from Richard Leivas on Apr 15, 2024
Hi Brian,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

8/10 Good

Sery

Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Sery,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

8/10 Good

harry

Liked: Cleanliness, staff & service
Nice place and great food
Stayed 2 nights in Feb 2024
Response from Richard Leivas on Apr 15, 2024
Hi Harry,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

4/10 Poor

Gerbert

Traveled with family
Disliked: Staff & service, property conditions & facilities
They charge for resort fee twice. One with expedia internet charge fee and at the receptionist upon registration.
Stayed 1 night in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hello Gerbert,Thank you for choosing Harrah's. I have reviewed both of your reservations and do not see any errors regarding billing. I do hope you choose to visit us agin in the future, where we can deliver the 5 Star Family Style Service we strive for.Thank you ,Harrah's Laughlin

2/10 Terrible

Yvetta

Stayed 4 nights in Mar 2024
Response from Richard Leivas on Apr 15, 2024
Hi Yvetta,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Erma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard Leivas on Mar 16, 2024
Hi Emma,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

6/10 Okay

Sandra

Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very very very smoky.!!! Terrible like back in the 70s! The rooms were old , didn’t expect more than we got. Mattresses could be replaced. The girl at the pizza 🍕 restaurant was incredibly nice and outgoing! Hamburger place and pit boss not so much!! Bus driver to the concert both ways were incredibly nice and friendly!
Stayed 1 night in Mar 2024
Response from Richard Leivas on Mar 16, 2024
Hi Cheryl,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. I was delighted to learn of your F&B expereince and will share it with that team. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

Leslie, Ft. Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized. Easy to get around. Only negative were the smokers
Stayed 1 night in Mar 2024
Response from Richard Leivas on Mar 16, 2024
Hi Leslie,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024
Response from Richard Leivas on Mar 16, 2024
Hi Raul,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

4/10 Poor

John

Traveled with group, Traveled with family
Liked: Staff & service
Beds are hard and the sheets are scratchy. The non-smoking rooms smell like smoke. You get what you pay for here…as far as rooms go, not much. Enjoyed the water taxi and the London Bridge boat trip to Lake Havasu.
Stayed 2 nights in Mar 2024
Response from Richard Leivas on Mar 16, 2024
Hi John,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Ronald

The room cost twice as much as advertised by expedia
Stayed 1 night in Mar 2024
Response from Richard Leivas on Mar 16, 2024
Hi Ronald,Thank you for choosing Harrah's. I'm disappointed to learn of your expereince, our room rates do mirror those on Expedia and all third-party sites. However, upgraded room products and suites will come with an additional expense.Thank you,Harrah's Laughlin

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Richard Leivas on Mar 16, 2024
Hi Courtney,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

10/10 Excellent

LuAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard Leivas on Mar 16, 2024
HI LuAnn,Thank you for sharing your feedback. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

4/10 Poor

Mehmet

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Richard Leivas on Mar 2, 2024
Hi Mehmet,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower about to begin. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin