Posted Jan 7, 2017
Who knew that there would be a lack of restaurants open during our stay? And, because this hotel is quite far from the others, you had to drive to get meals unless you were open to eating a cinnamon roll or something from Starbucks as a replacement. Because of a low about of people, the casino smoke was much improved but other than that, I could not recommend this hotel. The rooms need to be redone- old bathrooms with stained grout, etc.
Staff was very nice and apologetic but nothing they could do. A sign on the mexican restaurant said Open on Thursday when we arrived on Wednesday, but come Thursday, it said Open on Friday. The only nice restaurant, the steak house, was booked until after 7:30 PM which is way to late to eat a heavy meal for us. The Buffet didn't open until 4 pm and the Smashburger didn't open until Thursday afternoon. Really disappointing on many levels.
Comment from Hotel Management
Jan 10, 2017 by firstname.lastname@example.org, Hotel Management
Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin. We are delighted to learn that you found our staff to be friendly, however we are very sorry to learn you didn’t enjoy your stay. I’m very sorry to learn of your disappointment with our reduced hours of our restaurants, which has been necessary due to our recent low occupancy levels recently. Our property is secluded, however many of our loyal guests find it refreshing to be set away from the other properties along the river. Please understand that like all hotels, room rates fluctuate based upon demand, however I’m very sorry to learn of the condition of your room. We are updating our rooms with fresh paint, new carpeting and mattresses where needed, some new furnishings and some other projects to bring our property up-to-date and will continue our efforts through 2017. Please understand that the river level is dependent on the water flow from the dam, which is released upon the demand for water. Since the demand for water in the winter months is low, the release of water from the dam is lowered which affects the river level. During the summer months, more water is released and the water level is high. We hope that you will give us another chance to be of service in the future so that we may create a better experience.