Ratings based on 264 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler

The room was nice but

Posted Sep 10, 2017
Pros: overall the room was nice,
Cons: The setup of the room I was in. I had to move the couch to get a good view of the TV
Location: Being located with the mall was a great idea and very convenient to the grocery store and shopping mall.
I had to rearrange the couch because it didn't line up with the TV. Also the TV didn't have good channel selections and some channel volume we much higher than others so when you change channels the volume would be sky high. Although I make this statement the place was nice as well as the location.
Comment from Hotel Management
Sep 12, 2017 by David Faull, Hotel Management
Dear Valued Guest, Thank you very much for your review of your recent stay with us at BurJuman Arjaan by Rotana on Expedia. With much regret I read about the TV channel and sound issue which will be assessed and rectified.I wished you would have shared the matter with us during your stay for immediate rectification. Please accept my sincere apology for the inconvenience caused. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, David Faull General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to city

Posted Aug 22, 2017
Good spacious rooms Staff very cordial I feel they can improve the breakfast little more
Comment from Hotel Management
Sep 4, 2017 by David Faull, Hotel Management
Dear Valued Traveler, Thank you very much for your review of your recent stay with us at BurJuman Arjaan by Rotana on Expedia.. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Burjuman Arjaan by Rotana in near future, we remain with kind regards David Faull General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Relaxation

Posted May 29, 2017
The staff and amenities are always excellent. Never disappointed with my stays. Good job!
Comment from Hotel Management
May 29, 2017 by Ulrike, Hotel Management
Dear Mr. Wil, Thank you for making BurJuman Arjaan by Rotana your home in Dubai , at the same time, thank you very much for your loyalty which is indeed appreciated. It is with much pleasure I read your kind acknowledgement of our warm hospitality and exquisite facilities. We make every effort to maintain the high standards of timely and quality service delivery Rotana is renowned for, and we are delighted that we have been continuously successful in achieving this during your stays. I appreciate you are taking the time to share your positive experiences and recommending us on Expedia. Looking forward to welcoming you back to BurJuman Arjaan by Rotana Dubai in the future, I remain with kind regards Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton, ON

Posted May 10, 2017
Pros: Room was clean and hotel staff was friendly
Cons: N/A
Location: Shopping, Big Bus Tour, and used Metro to get around.
Hotel is in a great location so it is easy to get around. There are many restaurants around the hotel. The Metro is also close so you can use it to visit Dubai Mall and other locations. It is very easy to use.
Comment from Hotel Management
May 17, 2017 by Ulrike, Hotel Management
Dear Mr. Varinder, I am very pleased to read your very positive review from your recent stay with your family at BurJuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you were impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Thank you once again for your great feedback. Already today, my team and I look forward to welcoming you and your family back to BurJuman Arjaan soon. Sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Wonderful hotel and I recommend everyone to stay their
Comment from Hotel Management
May 10, 2017 by Ulrike, Hotel Management
Dear Valued Guest, Thank you very much for your positive review of your recent holiday with us at BurJuman Arjaan by Rotana. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us on Expedia. Looking forward to welcoming you back to BurJuman Arjaan by Rotana in the future, I remain with kind regards Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Iraq

Extremely nice hotel in "great" location

Posted May 1, 2017
Pros: The location and great service.
Cons: Honestly, I cannot think of anything since all our experiences were impressive.
Location: The Hotel being adjacent to Carrefour and Spinneys "plus" restaurants, shops, pharmacies was located in an ideal location.
Our experience staying at the Burjuman Arjaan was "outstanding" in every way. Whenever we requested service, e.g., assistance with internet, room cleaning, towel exchange, ordering food, scheduling taxi/van pickup service, etc. the staff took care of our requests with the best attention-to-detail service I've ever experienced. We stayed on the 8th floor and the view was awesome. Our quality of sleep was excellent in that there were virtually no disturbances. Our 4 year old daughter was overjoyed & always excited about her experience in the swimming pool. We definitely look forward to our next stay at this all-around "great" hotel.
Comment from Hotel Management
May 2, 2017 by Ulrike, Hotel Management
Dear Valued Traveller, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
3 out of 5
by A verified traveler

If someone will knock your door AT 9am, are you oK

Posted Apr 22, 2017
If a strange guy knocking your door and waking you up at 9am and asking for any laundry service or not, are you OK with that? Free internet only two devices are allowed. Over all, is located in a good location, but is not a good hotel to stay....
Comment from Hotel Management
Apr 25, 2017 by Ulrike, Hotel Management
Dear Valued Guest, Thank you very much for your review of your recent stay with us at BurJuman Arjaan by Rotana on Expedia. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. In re to internet, up to 4 devices can be used with same login credentials. Our apologies for the inconvenience caused. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent

Posted Apr 19, 2017
Next to the shopping mall. Handy to have a kitchen and separate living room when you have children. Dry hotel but we stocked up at duty free. Heated pool, the building does shade the pool part of the day however the lifeguard moved the lounger to be under the sun. Service was excellent!
Comment from Hotel Management
Apr 25, 2017 by Ulrike, Hotel Management
Dear Ms. Ann, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Apr 6, 2017
The hotel is excellent. Rooms were big, clean and furnished.
Comment from Hotel Management
Apr 13, 2017 by Ulrike, Hotel Management
Dear Valued Guest, Thank you very much for your positive review of your recent holiday with us at BurJuman Arjaan by Rotana. I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us. Thank you for taking the time to share your experiences and recommend us Expedia. Looking forward to welcoming you back to BurJuman Arjaan by Rotana in the future, I remain with kind regards Ulrike Andorff General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Close to transportation and restaurants

Posted Apr 3, 2017
Excellent services offered by Front Desk, Guest Service, Room Service, Bell Desk staffs
Comment from Hotel Management
Apr 13, 2017 by Ulrike, Hotel Management
Dear Valued Guest, I am very pleased to read your positive review from your recent stay with us at Burjuman Arjaan by Rotana Dubai. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I do hope you will return to Dubai in the near future and look forward to the opportunity to welcome you back to BurJuman Arjaan by Rotana. Sincerely, Ulrike Andorff General Manager