Ratings based on 436 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Muscat

Luxury

Posted Oct 16, 2017
Fabulous hotel, total luxury, great service and food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay, we didn't want the beach!

Posted Oct 9, 2017
We needed a short (2 night) stopover and we didn't want the beach. Chose Raffles and a Club room due to room size and other reviews. We were totally satisfied - the Club room was huge with a lovely bathroom. All the top end facilities you'd expect, Bose music, big screen TV, big lounge area, mood lighting, plenty of power points... It was on the 9th floor, i'd suggest the higher the better to minimise any chance of trafic or construction noise. The view towards the burj Khalifa was great, especially at sunset when the sun sank between skyscrapers. Heat haze prevented a great photo but you could see the scale of it alongside "ordinary" high rise blocks. The complentary club lounge benefits were superb - delicious afternoon tea, and a wonderful range of food and drink in the evening. Families, couples and business travellers were all enjoying these - you wouldn't need to eat anywhere else, there was so much tasty food on offer. All the staff were superb - our main interactions were with the executive reception on 10th floor. All were friendly, professional and helpful with information and suggestions. The pool and spa staff were delightful too. We haven't had better staff anywhere. You need taxis but these are plentiful and pretty cheap so that's not a problem. Metro is just 5 mins walk which we used once we got our bearings in the city. Any questions just message me or just book and be satisfied.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne australia

Posted Oct 7, 2017
We had a great stay at Raffles Dubai. The staff were very friendly and attentive and especially accomodating for our 2 young children. They made them feel special with daily plates of treats. The signature room had plenty of room and was beautifully furnished. We couldn't have asked for more.
Comment from Hotel Management
Oct 9, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you were comfortable in your room and had a great family vacation. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Modern and great hotel staff.

Posted Oct 3, 2017
My trip was a family trip and the raffles hotel did a great job of accommodating us. They gave us a roll away bed for our child and if you needed something they would send someone to your room to assist you. The buffet breakfast was great and the guy that makes the omelettes is really friendly. The rooms were spacious and the beds were extremely comfortable. The bathrooms were also great. This hotel is a 10/10 if not more.
Comment from Hotel Management
Oct 4, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. I am pleased that you enjoyed your family trip with us. I trust that you were comfortable in your spacious room. It is also amazing to hear that you enjoyed the buffet breakfast in Azur Restaurant, particularly the egg station. We look forward to welcome you again soon. Regards, Ayman Gharib General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Edgware UK

Five wonderful days at Raffles,

Posted Sep 19, 2017
Pros: See above!
Cons: Toilet paper should be double thickness or quilted.
Location: Adjoining mall and souk very convenient, but pricey.
Beautiful lobby, eye-catching floral arrangements, immaculate room, attention to detail. The staff really made the hotel, all attentive and ready to go the extra mile. Our thanks to all, and special mention of Sydney, the Sommelier at Crossroads Bar and Don and George, the chief concierge Sahan, and Herbert and the chefs at breakfast. We hope to be back for a longer stay. Charmelene and Tony.
Comment from Hotel Management
Sep 26, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Charmelene, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. I am pleased that you were impressed with our lobby décor, comfortable room and friendly colleagues. Rest assured that Sydney, Don, George, Sahan and Herbert will be praised for their jobs well done. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from north east

Another great stay at Raffles

Posted Sep 15, 2017
Pros: Staff as always very friendly and obliging, rooms are quite large, good choice at breakfast
Location: Quite close to the airport but not too far from the Dubai mall and fountains, Wafi mall directly underneath the hotel
We have stayed at this hotel on a few occasions now and have never been disappointed. The staff always remember us by name and nothing is too much trouble. Got a nice upgrade to a suite which makes the stay even better as it gives you a big Balcony to sit on if you don't want to go to the pool.
Comment from Hotel Management
Sep 17, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you enjoyed your stay with us. It is incredible to hear that you were impressed with our friendly colleagues, spacious rooms and breakfast selection. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orinda, CA, USA

A+ service, great food, nice views

Posted Sep 1, 2017
Pros: Lobby, rooms (and Balconies), pool, gym, Azur restaurant, Club Lounge (Afternoon Tea / Evening Canapes) Tomo Restaurant, the Wafi Mall is connected.
Cons: Maybe provide airport transfers for club rooms.
Location: The Wafi mall is connected and an easy walk. Most things to do in dubai are 5-10 minutes away or the Palm is maybe 15-20 minutes away.
This was our 2nd year in a row staying at Raffles after being amazed the prior year. We had excellent service from Herbert (Azur manager), Gill (Club Lounge), Mody (Pool Bar), Sidd (Pool Bar), Sahan (Concierge), Joe (Club Lounge), Oleksandra (Club Lounge), and Mathew (Club Lounge). I wish I could remember everybody's names, but the staff in front at the valet, the spa/gym staff, the pool staff, all restaurant staff, the security, and the front desk all have great personalities and made us feel special at our stay. We will keep coming back and will compare all future stays with this level of service.
Comment from Hotel Management
Sep 17, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Anthony and Angela, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. I am pleased that you enjoyed your stay with us. It is incredible to hear that you were impressed with our hotel rooms and facilities. Rest assured that Herbert, Gill, Mody, Sidd, Sahan, Joe, Oleksandra and Mathew will be praised for their jobs well done. We look forward to welcome you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Top quality

Posted Aug 28, 2017
Pros: Not too busy, sun beds always available, the very good pool almost empty all the time, elegant lobby, helpful and friendly staff always on hand.
Cons: Road noise was the price we paid for the skyline view but it was not too intrusive.
Location: The Wafi mall to which the hotel is adjoined was mostly deserted. It had a good range of shops and places to eat but it wasn't the Dubia mall.
All good. The staff were numerous, friendly, helpful and attentive. We went for the club skyline room. The room was big, well appointed and full of details designed to enhance comfort and convenience. The view from the balcony was terrific and could only have been Dubai. We were given extended late check out on request (4pm). The club lounge was relaxed but formal. We took breakfast downstairs in the main buffet area which was never over busy by any means and provided quality and quantity. The gym was a little small but it had a good range of equipment and the spa was very good and kept pristine. Overall ideal for couples and business travellers.
Comment from Hotel Management
Aug 30, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We apologize for the inconvenience you faced with regards to road noise disturbance. That being said, I am pleased that overall you enjoyed your stay. It is wonderful to hear that you were impressed with our friendly colleagues, spacious room and pool area. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Recommended hotel

Posted Aug 24, 2017
Great service therecis a mall conefted ro the hotel Close to the airport
Comment from Hotel Management
Aug 27, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for posting on Expedia. We are glad that you enjoyed your stay with us and found our location to be convenient. We look forward to welcome you again soon.
5 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by Sarimah, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Hotels.com. We are glad that you enjoyed your stay with us. We look forward to welcome you again soon.