Ratings based on 425 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Lovely hotel, close to both the new and old Dubai

Posted Jun 3, 2017
We were made to feel very welcome and nothing was too much trouble. Great location, only 15 mins from airport but also close to both the old Dubai near the Creek and the new downtown Dubai/ Burt Khalifa. We stayed during Ramadan so things were quiet.
Comment from Hotel Management
Jun 4, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. We are pleased that you enjoyed your stay and found our location to be very convenient. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Excellent hotel in a great location.

Posted May 31, 2017
Pros: everything, it was exceptional.
Cons: nothing that i could see.
Location: the hotel was situated next to the wafi mall which also has several restaurants .they also do a nightly laser show & bus tours also operate from there
The hotel & staff were superb nothing was to much trouble , the metro & shops are all close by which in my view is perfect.
Comment from Hotel Management
Jun 1, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. I am pleased that you had an exceptional stay. It is wonderful to hear that you were impressed with our superb colleagues and convenient location. I am also glad that you had the opportunity to explore the connecting Wafi Mall. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quite, classy, efficient service

Posted May 9, 2017
Pros: Quite, elegant, seamless service
Been there twice - great experience. Professional, clean, quite hotel
Comment from Hotel Management
May 10, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. It is wonderful to hear that you were impressed with our elegant and seamless service. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Top quality hotel, close to airport. Definetly recommmend it
Comment from Hotel Management
May 10, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for posting on Expedia. It is wonderful to hear you describe our hotel as top quality. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Luxury hotel close to Downtown Dubai

Posted Apr 22, 2017
Pros: Location, foyer area, staff, room, pool area & breakfast experience
Cons: Nothing
Location: Close to airport ( DXB), hotel is next to Wafi Mall and Dubai Mall is 10 minutes taxi ride.
OMG just spent 3 nights at this fantastic luxury hotel. Hotel foyer makes the Burj Al Arab seem like a Premier Inn hotel! Landmark suite was incredible and staff were the best we have ever encountered. We were on our honeymoon and actually checked out of another Downtown hotel early to spend another night at the fabulous Raffles.
Comment from Hotel Management
Apr 24, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Dan, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. Congratulations on your recent marriage! We are pleased that you appreciated our hotel location, Landmark suite, lobby décor, pool area and breakfast buffet. We look forward to welcome you again soon.
5 out of 5
by CHERIDA

Posted Apr 18, 2017 on Hotels
Amazing stay!! The staff is wonderful. Will definitely go back!!!
Comment from Hotel Management
Apr 24, 2017 by Sarimah, Hotel Management
Dear Cherida, Thank you for choosing Raffles Dubai and for sharing your feedback on Hotels.com. I am pleased that you had an amazing stay with us. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Beautiful hotel with genuinely helpful staff

Posted Apr 17, 2017
Pros: Friendliness of the staff, view from room, luxurious amenities, easy access to all tourist locations.
Cons: Certain times of day, it seemed difficult to get a taxi, but the Lexus vehicles were always readily available.
Location: WAFI mall is attached to the hotel. Everything else is a short ride away.
For our honeymoon trip to Dubai, we were welcomed with a complimentary room setup and champagne. After a small hiccup at the airport delaying our pickup, the staff went out of their way to make sure we were swiftly greeted and brought straight to the room for "in-suite" check-in. The concierge was incredibly kind in giving suggestions for restaurants to visit, making reservations, getting cars, making special arrangements for me as a pregnant attendee to the desert safari, and helping us plan the timeline of daily events. Each day, he made sure we had exactly what we needed and did so with a genuine smile. The international breakfast staff was swift and kind and even learned our names by the second day. The room was clean, well stocked and luxurious. The turn down service was always an extra treat at the end of a day out.
Comment from Hotel Management
Apr 24, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Erin, Thank you for choosing Raffles Dubai and for sharing your feedback on Expedia. Congratulations on your recent marriage! We are glad that you enjoyed your stay with us. It is wonderful to hear that you were impressed with the service showcased by our Concierge and Azur Restaurant colleagues. That being said, we do apologize for any inconvenience you faced with regards to airport pick-up. We look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff make this hotel superb!

Posted Apr 11, 2017
The staff go above and beyond the call of duty. An absolutely exceptional hotel
Comment from Hotel Management
Apr 12, 2017 by Sarimah - Executive Assistant, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for rating us 5* on Expedia. It is wonderful to hear that you had an exceptional stay with us. We look forward to welcome you again soon.
4 out of 5
by Daniel

Impressive property

Posted Apr 11, 2017 on Hotels
Overall a very good experience. Unfortunately the room was not ready upon our arrival at approximately 4pm despite previous emails confirming we'd arrive around 3pm and being assured the room would be ready. Then the minibar area was completely empty which was rather strange. The beds are a little hard. But the best in room technology I've seen with respect to automation. Generally a great place to stay and a very impressive property.
Comment from Hotel Management
Apr 24, 2017 by Sarimah, Hotel Management
Dear Daniel, Thank you for choosing Raffles Dubai and for sharing your feedback on Hotels.com. We apologize for the inconvenience you faced with regards to check-in delay, minibar and comfort of bed. Rest assured that your comments are important to us and we would work towards improving on our product and services. We hope to have the opportunity to welcome you again in the future.
5 out of 5
by Mathew

Posted Apr 8, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by Sarimah, Hotel Management
Dear Guest, Thank you for choosing Raffles Dubai and for rating us 5* on Hotels.com. We are glad that overall you enjoyed your stay. We hope to have the opportunity to welcome you again in the future.