Ratings based on 706 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Az

Nice hotel close to Universal Studios..

Posted Oct 16, 2017
Pros: Everything was top notch..
Cons: New pillows..
Location: Great location. Close to I5.. Restaurants, Bob Hope Aurport about 5 mins away
Very nice rooms.. Staff was helpful.. Nice bar and computer area.. Close to Bob Hope airport, restaurants & Universal..
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Oct 11, 2017
Pros: Beautiful pool and hot tub.
Cons: Room safe, free breakfast
We loved our stay at the hotel. Beautiful pool, great price. My only wish is that they would put a safe in the room. Other than that, our stay was perfect.
Comment from Hotel Management
Oct 13, 2017 by James F, Hotel Management
Dear Anonymous, Thank you for the review! I am glad to see that you took advantage of our amenities and enjoyed your time at our property. I apologize that we do not have in-room safes, but if you ever stay again, we do provide safety deposit boxes at the front desk. Thank you for staying with us! Best Regards, James F, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

A short stay

Posted Oct 9, 2017
This hotel appears well kept from the outside. Checkin is easy. The room was clean. It's a three star hotel. Negatives - we requested a wake up call to get to the airport; it never happened. The bed was significantly softer than usual. The closet for clothes storage was poorly placed; it was impossible to use the sink or get to the bathroom if someone needed the closet. Good location.
Comment from Hotel Management
Oct 11, 2017 by James F, Hotel Management
Dear Anonymous, Thank you for sharing in regards to your recent stay with us. I have shared your comments with the appropriate departments and we hope to have you again the next time you are in Burbank. Warm Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phelan, Ca

Nice hotel, close to shops and Universal Studios

Posted Oct 5, 2017
Stayed here with my family the weekend. Loved its location. It's a nice clean hotel with great customer service
Comment from Hotel Management
Oct 13, 2017 by James F, Hotel Management
Dear Sandra, Thanks for the review! It sounds like you and your family enjoyed your trip to Universal Studios! We are happy to hear you found your stay comfortable and hope to see you again soon! Warm Regards, James F, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

stay was ok

Posted Sep 25, 2017
Pros: the bed
Cons: restaurant
Location: Location was fine.
Bed was nice and comfy. We were very disappointed in the 'restaurant' or should I say more like a cafeteria. Very disappointing. Had an odor as well, not sure what that cold have been. You should really look into having a decent place for people to eat.
Comment from Hotel Management
Sep 26, 2017 by James F, Hotel Management
Dear Lorie, Thank you for the feedback in regards to your recent stay. I am sorry to hear that you were not pleased with Courtyard's Bistro restaurant. I have shared your comments with the appropriate staff in attempts to provide a more enjoyable dining experience. Thank you for staying with us! Warm Regards, James F, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

great stay

Posted Sep 24, 2017
excellent location, shopping and plenty of food choices right in your backyard! Conveniently located near all the recording studios, highly recommend this hotel if you're attending a show! Hotel staff could have been friendlier but overall the stay and quality of the room was very pleasing! Would definitely stay here again!
Comment from Hotel Management
Sep 26, 2017 by James F, Hotel Management
Dear Bri, Thank you for the review! We are thrilled to hear that you were able to take advantage of our location! I have also shared your comments with our staff to ensure we are always providing top quality customer service. Thank you for staying with us and we hope to see you again soon! Best Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Staff was helpful. Ample parking that allowed me to self park. Location convenient for my needs.
Comment from Hotel Management
Sep 22, 2017 by James F, Hotel Management
Dear Anonymous, Thank you for the feedback! It's wonderful to hear that you enjoyed our location and free parking! I've shared your comments with our staff and we hope to see you again soon! Warm Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Great hotel, friendly staff, great location for shopping, and close to the airport.
Comment from Hotel Management
Sep 21, 2017 by James F, Hotel Management
Dear Anonymous, Thank you for sharing your time at our property! It sounds like you enjoyed your stay and we hope to see you again soon! Best Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Clean hotel and very helpful and attentive staff. Especially good are the hotel restaurant staff
Comment from Hotel Management
Sep 21, 2017 by James F, General Manager, Hotel Management
Dear Anonymous, Thank you for the kind review! I am thrilled to hear that you were so pleased with our staff and I have shared your comments with them! Hope to have you again soon! Warm Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

clean, comfortable, modern hotel

Posted Sep 2, 2017
Cons: toilet seat; better prices for the food; quieter a/c / heater
we were place in a 2 queen mobility access room and found it to be very spacious and roomy, i think largley because of it. Google directions made it seem like it was in a residential area, however, there is a large outdoor strip mall right next to the hotel with many stores and restaurant - bonus ! eg: a Target, Walmart, Marshalls, best buy, lowes, REI, and large and small chain restaurants - what an bonus "extra amenity" of this Courtyard. The lobby area is very large and clean with many seating areas and a food cafe that serves meals all day including Starbucks coffee. the food prices are a bit pricey though, but it's great on site to get a hot toasted bagel or sandwich for breakfast. There is also a small convenience store in the hotel too. The location is a 15-20 minute drive to the hollywood boulevard strip and a very easy and quick drive to Universal and Warners Brothers. Also, some great neighbourhood restaurants in the area too. the location is also very quiet. Staff are friendly and rooms are clean , and bed was comfy. The internet is also fast. We enjoyed our stay as a family of four in the Courtyard. The gym was good. There is on site laundry with washing machines and dryers. There is an outdoor fire pit to sit by and relax in addition to a nice 'living room" type sofas in the main lobby. Lots of areas to eat food too next to the food bar.
Comment from Hotel Management
Sep 6, 2017 by James F, Hotel Management
Dear Anonymous, Wow, thank you for the detailed review! We are happy to hear that you had a clean and comfortable stay! Looking forward to having you again the next time you are in Burbank! Warm Regards, James F, General Manager