Ratings based on 1,103 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient motel

Posted Mar 27, 2017
Generally was good, staff were very nice and helpful. Pro: Location-near Universal Studio, some restaurant nearby offer great food, not far away from grocery stores, and easy to hit on interstate. Price is very acceptable near L.A. Con: Bathroom was not clean, towels especially were old and dirty. Breakfast: very limited choices. Decent sound proof: you can hear your neighbor even they weren't too loud.
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Great Stay- Not a Hotel

Posted Mar 20, 2017
It's far from a hotel but it was a great motel. Clean and they really put effort in. Grounds were clean and we were safe. Room was nice. No issues. Manage your expectations, for a motel it was wonderful.
Comment from Hotel Management
Mar 21, 2017 by Alfredo, Hotel Management
Thank you sharing your experience with our future guests, we value and appreciate your feedback and are glad to see you enjoyed your stay at Portofino Inn. We welcome you back soon, we are in line to renovate the location and would love to have you, your family and friends come back so you can see what we have done with the place. Thank you, Best regards,
2 out of 5
by A verified traveler

Okay but..

Posted Mar 11, 2017
Cribs were not provided for my 2 year old, and breakfast was very ordinary. But location is very good
Comment from Hotel Management
Mar 14, 2017 by Alfredo , Hotel Management
Thank you for choosing Portofino Inn while visiting Burbank, we value and appreciate your feedback. Cribs unfortunately are not provided at this location and it is mentioned in all third party websites as not being available. sorry for the inconvenience. Thank you and we welcome you to visit us again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Carson City, NV

Nice Hotel - would stay again

Posted Mar 8, 2017
The room was fairly large and included all the items you would hope for, including Iron and board, refrigerator and a microwave. The TV was a very large flat screen, with all the channels you would want. The bath was ok, not great, but the shower worked fine and there was plenty of hot water. The king sized bed was very comfortable. The free breakfast was marginal.... more of a continental breakfast. No waffle machine which is common with most free breakfasts, no eggs, bacon or sausage. The price was right, and we thought it represented a very good value.
Comment from Hotel Management
Mar 16, 2017 by Alfredo, Hotel Management
Thank you very much for sharing your experience with our future guests, we do hope you enjoyed staying at Portofino Inn and all of it's amenities in and out of the rooms, like the juice and coffee available 24 hours and our 24 hr front desk for all of your needs during your stay. We welcome you back soon and of course once we are done with the renovation that is set to take place in the next month or so, so you can see what we have done with the place. Thank you, Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean beautiful well-maintained

Posted Mar 7, 2017
Had a great experience death was extremely nice very professional helpful
Comment from Hotel Management
Mar 18, 2017 by Alfredo, Hotel Management
Thank you for sharing your experience with our future guests, i will guess what the typo was supposed to say and i believe you meant, the front desk. I would not have expected anything less from my front desk staff other than to be just as you mentioned. Thank you again and we have to have you back soon. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Exterior was just your basic motel, but interior room was renovated with marble vanity and shower. Bed comforter and plillows could have been higher quality. Since motel style, room is directly off the street. You could hear people walking by on the balcony and getting in and out of cars. If you are traveling on a budget, this is a decent stay if you need for just a few days, 3-4 nights.
Comment from Hotel Management
Mar 16, 2017 by Alfredo, Hotel Management
Thank you for sharing your experience with our future guests. We welcome and value your feedback very much. The hotel is due for another renovation which should be taking place within the next few months and everything will be brand new, from carpet to tile and everything else. We welcome you back soon and of course once the renovation is complete so you can see what we have done with the place. Thank you, best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
The overall stay was great. It's a decent location and it's pretty much in the middle of everything. The room was comfortable. The hotel staff were incredibly friendly and helpful as well. There's plenty of parking, and the free wifi was a huge bonus. The only downsides are that our bed was squeaky, but still comfortable; and the place isn't great for noise. Kids running around or our neighbors moving around their rooms woke us up every morning, and police sirens woke us up every night. It felt like they were in the room with us. Other than that, it was a great stay, and well worth the cost.
Comment from Hotel Management
Feb 28, 2017 by Alfredo, Hotel Management
Thank you for taking the time to share your experience with our future guests, your feedback is welcomed and very much appreciated. We are happy to see you enjoyed your stay at Portofino Inn, were sorry for the extra noise you heard this past weekend, we did have a group that was not the most respectful when it came to noise and respecting others quiet time, they were addressed and they are of course no longer staying with us. We do have a zero tolerance for excessive noise, in the future when staying with us, if it is something within our control do not hesitate to contact our 24 hr front desk, regardless of the time and someone here will be ready and willing to assist you so. Thank you once again, we welcome you back to visit us soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

over night

Posted Feb 16, 2017
Pros: accommodating, great breakfast.
Cons: can't think of anything
Location: business trip
Business trip. Just 1 night. I will stay here again.
Comment from Hotel Management
Feb 21, 2017 by Alfredo, Hotel Management
Thank you for choosing Portofino Inn during your stay in Burbank. We value and appreciate your business, hope to see you back soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great little hotel for the price!

Posted Jan 13, 2017
Very pleasant and affordable for this area. Walking distance to Nickelodeon, which is why I was visiting. Friendly staff! :)
Comment from Hotel Management
Feb 21, 2017 by Alfredo, Hotel Management
Thank you for sharing your experience with our future guests, we also thank you for choosing Portofino Inn. This is a great location for visiting Nickelodeon since we are only a block away. We hope to see you back very soon. Best regards,
5 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
Comment from Hotel Management
Mar 16, 2017 by marilyn, Hotel Management
Thank you for your star rating, we hope you enjoyed your stay and we welcome you back very soon. Best regards,