Ratings based on 289 Verified Reviews

4.3 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 12, 2018
You have to take out your own bins and clean the apartment yourself before leaving.
4 out of 5
Recommended
for Everyone
by A verified traveler from toowoomba qld australia

Nice and convenient to everything

Posted Dec 28, 2017
Just disappointed we were led to believe 2nd bedroom would have 2 single beds, which is what we needed but instead it was a double bed, not suitable for the guests that were using that room
Comment from Hotel Management
Dec 31, 2017 by Manager, Hotel Management
Hi Noela, Thank for your review, it is unfortunate you didn't reach out to us while you were in house so we could of resolved your bedding issue. We do hope you will come and enjoy our resort again soon. Kind Regards Leah Swell Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kiama

Posted Dec 26, 2017
A lovely stay and facilities. Difficult check in and out due to public holidays. Overall I recommend the resort to other travellers 😃
Comment from Hotel Management
Dec 28, 2017 by Manager, Hotel Management
Dear Linda, Thank you for your feed back in regards to your check in experience, we will take your comment on board to investigate how we can improve. We are glad you enjoyed the rest of your stay and hope you come again soon. Kind Regards Leah Swell Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Posted Dec 23, 2017
Pros: Sound proofing.
Cons: No complaints!
I consider myself as very fussy when it comes to accomodation! I had low expectations staying at The Swell. - researched high season accomodation in the area and consider it a bargain, cabins on campsites were pricier! However I was pleasantly surprised, roomy apartment, clean, comfy bed and sound proof rooms. Although the hotel was busy, one couldn't hear any activity from other rooms! We had no issues booking in, even after office hours. I did forewarn them of our late arrival. We had an apartment / balcony with pool glimpses,. The position makes for a relaxing stroll to restaurants, beaches and public transport if required. In summary if you're looking for a base, and plan to be out exploring then this place is perfect. Thank you Swell 👌👌
Comment from Hotel Management
Dec 28, 2017 by Manager, Hotel Management
Hi Elizabeth, We appreciate your feed back and we are glad you enjoyed all Swell had to offer. We look forward to welcoming you back soon Kind Regards Leah Swell Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

All very nice with one exception

Posted Dec 4, 2017
Pros: Pool Large rooms
Cons: Wi-Fi
Apart from the worst wi-fi ever...over 4 days we were never able to connect despite being supplied with numerous codes etc. If internet is important to you or your guests don't stay at SWELL.
Comment from Hotel Management
Dec 28, 2017 by Manager, Hotel Management
Hi Debra, We are sorry to hear you had problems with connecting to our WIFI, but glad to hear you enjoyed our Pool and Large rooms. We do hope you come and visit again soon. Kind Regards Leah Swell Manager
3 out of 5
by A verified traveler from sydney

Posted Nov 20, 2017
Hotel was in a great location, large room with good apartment facilities, pool area is great and staff were helpful. Could improve the comfort of the bed and cleanliness of the sofa but all in all a good accommodation for the price you pay
Comment from Hotel Management
Dec 1, 2017 by Adam, Hotel Management
Thank you for your review Amanda, it's nice to hear you enjoyed your stay. Hopefully you will stay with us again the next time you're on the Gold Coast! Kindest Regards, Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great location

Posted Nov 10, 2017
Pros: Location and value for money.
Cons: Nothing that stands out
Location: Close to the beach, the surf club, the restaurants and other activities
We were down the coast for 3 days for a few events in Burleigh. The hotel was in a great location close to the centre of things, and very close to the beach. The check in staff were super friendly despite some of the reviews that I had read online and even had a map to the room ready for us at checkin. The room was clean, of a great size and self contained, although we didn't need to use the kitchen it was great to have it there as an option. I feel the hotel represented great value for money and would stay there again.
Comment from Hotel Management
Nov 16, 2017 by Adam, Hotel Management
Thank you very much for your kind words Ryan. We are grateful that you chose to stay with us and are glad you had a lovely time. Hopefully next time you're in the area we can accommodate you again! Kindest Regards, Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great family place to stay

Posted Oct 12, 2017 on Wotif
The pools were warm deep and nice to swim in and Austar was nice to have and the spar was great with restaurants and the beach very close
Comment from Hotel Management
Oct 31, 2017 by Manager , Hotel Management
Dear Hudson, Glad to hear you had a fantastic time, we hope you come back soon! Kind Regards Leah
4 out of 5
Recommended
for Everyone
by A verified traveler from yamba

Nice rooms. Close to beach

Posted Oct 11, 2017
Bit confusing when checking in with no reception open. Their compendiums need updating. Tourists rely on that for a guide to the local area and what facilities the property has. Overall very pleasing.
Comment from Hotel Management
Oct 31, 2017 by Manager, Hotel Management
Dear Sur, We have noted your comments in regards to our compendiums. Glad to hear you had a great time. Kind Regards Leah
3 out of 5
by A verified traveler

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Nov 15, 2017
It is unfortunate to see you only saw your stay with us as average. We hope you can stay with us again. If you do stay with us again, please do let us know what we can do to improve. Kind Regards, Adam