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Reviews of Best Western Mt. Pleasant Inn

2.5 out of 5
Best Western Mt. Pleasant Inn
810 N Grand Avenue, Mount Pleasant, IA

Reviews

8.0

Very Good

Rating 10 - Excellent. 214 out of 588 reviews" "
Rating 8 - Good. 243 out of 588 reviews" "
Rating 6 - Okay. 72 out of 588 reviews" "
Rating 4 - Poor. 33 out of 588 reviews" "
Rating 2 - Terrible. 26 out of 588 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for an overnight stop. The staff was friendly and the bed was comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed. Not too soft like so many hotel beds!
Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are always very nice and accomodating with any and all requests! Freshly baked cookies at the desk are a plus!
Stayed 1 night in Apr 2024

8/10 Good

Bing

Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Apr 2024
Response from Sam on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback to our property.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at 11:30pm. We were greeted by a very friendly staff member and checkin was fast and easy. Filled us in on amenities available to us and breakfast time. Offered us bottled water and directed us to our room. Room was clean, we used fridge, it was cold upon arrival. Plenty of towels in the bathroom, which was also clean. Can’t say how breakfast was, we only had the coffee which was surprisingly good. Check out was fast and easy. Stay met all our needs. Was worth going a bit out of the way, we didn’t want to stay in Iowa City, this was a great alternative.
Stayed 1 night in Apr 2024
Response from Sam on Apr 7, 2024
Hello Silvia, Thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in future. We hope you will come back and see us again soon.

6/10 Okay

Krista

Liked: Staff & service
Bathroom was not super clean..elevator needs repairs
Stayed 1 night in Mar 2024
Response from Sammy on Mar 20, 2024
Hello Krista, Thank you for staying with us. We appreciate your feedback to our property. We will be addressing your concerns.

6/10 Okay

LISA

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was cold. Toilet was dirty. Rooms need to be updated
Stayed 1 night in Mar 2024
Response from Sam on Mar 8, 2024
Hi Lisa, Thank you for staying with us. We appreciate your feedback to our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. We will be addressing your concerns.

8/10 Good

Michael

Traveled with family
Staff was pleasant.
Stayed 1 night in Mar 2024
Response from Sam on Mar 7, 2024
Hello Michael, Thank you for staying with us. We appreciate your feedback to our property & would like to see you again soon.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Strange smell though
Stayed 1 night in Feb 2024

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people were helpful and friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hannah

Stayed 1 night in Jan 2024

2/10 Terrible

Nigel

Business traveler
Disliked: Cleanliness, room comfort
Creepy Crawly bit my arm.
Spring mattress. No liner for bed bugs. Woke up with a giant bite on my arm. Price is cheap, you get what you pay for.
Stayed 1 night in Jan 2024

10/10 Excellent

Kelee

Stayed 1 night in Jan 2024

10/10 Excellent

kevin

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell it’s a family run hotel and it shows in the pride they have. The front desk was very polite and friendly. The cleaning staff were equally as nice. The breakfast area was hot and well maintained. This was our second time staying here and we will definitely stay here again.
Stayed 2 nights in Jan 2024

4/10 Poor

sarah

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Check in was easy and the staff were great to work with. Our bathroom door would not shut all the way, and certainly wouldn’t lock. The tv was on a table with the fridge and microwave to the right, blocking the view from the right bed. The breakfast was ok. We had to wait for hot food to be brought out, and there were not many people eating. The food they brought out was only half heated, some pieces were still half frozen when I bit in. It doesn’t seem like a terrible place, and with a few adjustments it would be much better.
Stayed 1 night in Jan 2024

6/10 Okay

Maureen

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the freshly baked cookies too!
Stayed 1 night in Jan 2024

10/10 Excellent

Krystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Janie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not at all fancy or plush, but the hotel is always clean and quiet. The front desk is eager to help when it’s needed.
Stayed 5 nights in Dec 2023

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Cleaning Fee
I've stayed at your motel for years, always with a pet. I was surprised and displeased with a new pet cleaning charge ($25) which came as a surprise. I have avoided other hotels which billed themselves as "pet friendly" with a $75 pet cleaning charge (Hilton). Now I will need to consider whether to return to your hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The guy who checke me in was so helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a pretty good stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Max

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable. Staff were friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
Nice room but could use a larger tv. Good shower and above average breakfast. Both vending machines were broken which was disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a 2pm check in and they had no problems accommodating me! Also had delicious white chocolate macadamia nut cookies at the check in desk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Nov 2023

10/10 Excellent

Romona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and clean. Bed comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

CATHLEEN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet friendly
Stayed 1 night in Nov 2023

8/10 Good

Kelsey

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took forever to get counter service. I had to call the hotel for assistance
Stayed 1 night in Oct 2023

10/10 Excellent

Merrill

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for my needs
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Patti, Mc Donough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and kind. The room was fantastic and met our knees love that they are pet friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

2/10 Terrible

Kathy

Traveled with family
Disliked: Staff & service, property conditions & facilities
The food was not very good the beds were so uncomfortable we did not sleep at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Sep 2023

8/10 Good

Heidi, Carmel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was very large and the beds were nice and comfortable, though the bathroom wasn’t very clean. Long black hairs on the shower wall and one of the white washcloths looked though it has been used to wipe off shoes or a car window.
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. No negatives.
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie J., Shawano

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was the half way point from Shawano WI to Branson MO so it was a convenient spot to stop at. Also it had the Pizza Ranch right next door were we had supper and a Walmart across t he street were we did shopping!
Stayed 1 night in Sep 2023

10/10 Excellent

Vicki

Stayed 2 nights in Aug 2023

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023

4/10 Poor

Valerie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceiving and Disappointing!
The pictures of this hotel online are very deceiving! It looks to be taken care of but it's not. The pool was closed which was disappointing to not be notified ahead of time of this as it was something we were looking forward to. The AC unit in one of our rooms broke and smelled like it was burning. Because the pictures here are not what it actually looks like, we left this hotel and went to a much better one down the street!!
Stayed 1 night in Aug 2023

10/10 Excellent

briton

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Suprised by the nice room.
Stayed 1 night in Aug 2023

4/10 Poor

Heidi

Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated , im not sure if our bedding was even changed. Wouldnt stay again
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bed bugs - Stay clear
I would highly recommend staying clear of this property. I woke up to at least 20 bed bug bites.
Stayed 1 night in Aug 2023

8/10 Good

Milenda

Stayed 1 night in Aug 2023

10/10 Excellent

Titilola, Colton

Traveled with family
Liked: Cleanliness, amenities
Excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Peggy

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stop for the night, the breakfast is good. It was actually a better breakfast than I got at the Hilton
Stayed 1 night in Aug 2023