Paid cash when arrived and charged my card also!
Posted Oct 24, 2016
Paid cash on arrival and they charged my card also, took me a week to get the $ back on my card after many calls to the hotel and my bank. Booked because of pools and hot tub. The kiddy pool was very cold, and I had my 4 year old grand daughter with me, adult pool cold and no jets worked in hot the tub..disappointed! Got greeted at the door by a guy wearing long johns. Got woke up at 5:30am by guys slamming doors and arguing/yelling swear words in the hall. The carpet in hallways & elevators were wet. Found a 4" round green fuzzy thing in my bed. Shower curtain rod was broke and the curtain kept sliding down so water all over the floor. Fridge constantly made a squeeling noise, annoying wen sleeping. The complementary breakfast was good tho! The front desk workers were not helpful at all about resolving paying cash and getting charged on my card...played the blame game, said expedia charged my card, from my understanding, my card was not to be charged..it was only to hold the room/reservation. Won't use expedia again..Sorry!