Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1200 E Baker St, Mount Pleasant, IA

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 6 out of 37 reviews" "
Rating 2 - Terrible. 5 out of 37 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smoke smell in the room
Stayed 1 night in Mar 2024

8/10 Good

Zena

Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly and very well cleaned
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness
Nice clean rooms, comfortable beds and friendly service. Biscuits and gravy at breakfast!! Nice surprise 😊
Stayed 1 night in Jan 2024

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding was very comfortable, shower had great water pressure, room was clean and nicely decorated and staff were friendly and helpful. The area is quiet and there are a few restaurants within walking distance. Downtown was a 5 minute drive with a good selection of restaurants. We ate at The Grange which had locally sourced ingredients and everything was homemade and remarkably delicious.
Stayed 1 night in Jan 2024

2/10 Terrible

Lillyann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Mr. Bundit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2023

4/10 Poor

Krystal

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Dorothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief stay
The room was grungy. We kept our bare feet off the carpet and the bathtub was disgusting. We didn’t use it, just washed in the sink as best we could. The scrambled eggs were too salty to eat and being pescatarian and gluten- intolerant, yogurt was the only option available. Will never stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people & hotel
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor overall
Blood spot on sheet. Tv terrible. Mattress poor quality
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sonjia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Dana

I booked a two night stay in room#107 and left because the room smelled musty and moldy.
Stayed 2 nights in Sep 2023

4/10 Poor

Esther

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and helpful. But the rooms were smelly, air conditioner didn't cool the room sufficiently. First room they gave us smelled like stale, old cigarette smoke. I have COPD, could not breathe. Second room smelled like a whole other musty smell, better than stale smoke. The beds are extremely uncomfortable, hubby and I did not sleep well and woke up in pain. The towels were thin, old, zero quality. The hotel smelled more like a restaurant than a hotel. Some of the lobby furniture needs to be replaced, it was very worn and old. The breakfast is very limited and the coffee is disgusting. We had to order Dunkin coffee every morning for some good coffee. We found out that the hotel is under recent, new management and saw that some changes are being made in the hotel so we hope to be able to stay in an awesomely upgraded Inn someday.

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub were out of order. The tv didnt work. The bed was actually broken but someone had hodged podged it to make it appear to be a safe bed. Easily the worst hotel experience I have had in the last 30 years, and not even close.
Stayed 3 nights in Sep 2023

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

2/10 Terrible

Delmar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. However, when we went to check out we were overcharged. We had booked through expedia and paid through expedia. The hotel charged us the full price on check out. Waiting on a refund.
Stayed 1 night in Aug 2023

4/10 Poor

Allison

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like that the website has pictures of a full functioning gym and then when we get there we are told it has a month until it’s done. I don’t like that I had the air set at 63 on full blast and still woke up sweating I should have been freezing. There was no outdoor pool like the website showed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great value. The hotel ticked all the boxes I’m looking for. The beds were clean and comfortable, the shower worked well, the WiFi was good, and they carry Direct TV, which means Turner Classic Movie (TCM) channel. I definitely want to stay here again the next time I’m in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Theodore

Traveled with family
Liked: Property conditions & facilities
No tissues Very dry people are friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Jeff,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The parking lot and grounds need a lot of clean up and maintenance. From the outside the guest room windows were filthy. We almost didn’t go inside even though we had non-refundable reservations. We did check out our room which was okay for one night.
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hello Guest, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.

6/10 Okay

Annette

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
The staff are friendly and helpful but the property needs updating.
Stayed 1 night in May 2023
Response from Manager on Jun 17, 2023
Hello Annette,Thank you for being a valued guest and for providing us the feedback regarding our staff and also our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Kattie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Over all our stay here was great. The room and bathroom were small but clean. My only complaint is when my Husband and I left around 830 am to get breakfast we decided to take our bag to the car. We never checked out because we didn't plan on leaving until 11 when it was time to check out. When we came back our entire room and been stripped by house keeping. My advice would be in the future if someone doesn't turn in their room keys or leave them in the room don't just assume they checked out.
Stayed 1 night in Apr 2023
Response from Manager on Jun 17, 2023
Hello Kattie,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and also our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not in operation.
Stayed 1 night in Mar 2023
Response from Manager on Jun 17, 2023
Hello Dwayne,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our pool. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Peggy

Traveled with pets
Disliked: Staff & service
Because I reserved online they would not give me what I reserved. I bought a room with hot tub in it. Highlight of my trip. I didn't get one. They wouldn't change it because I ordered online. Not good for Expedia is it? Cause I won't use it for this reason only.
Stayed 1 night in Mar 2023
Response from Manager on Jun 17, 2023
Hello Peggy,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room and tub. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It was Quite and clean. Breakfast needed more to offer, and the food needed to be refreshed more offend, but it was good.
Stayed 1 night in Feb 2023
Response from Manager on Jun 17, 2023
Hello Rachel,We appreciate the comments, especially with regards to your opinion of our breakfast. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Autumn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Egh
It was okay
Stayed 1 night in Feb 2023
Response from Manager on Jun 17, 2023
Hello Autumn,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do consider us again on your next visit to the area.