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Reviews of Fairfield Inn & Suites by Marriott Burlington

2.5 out of 5
Fairfield Inn & Suites by Marriott Burlington
1213 N Roosevelt Avenue, Burlington, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 104 out of 239 reviews" "
Rating 8 - Good. 85 out of 239 reviews" "
Rating 6 - Okay. 24 out of 239 reviews" "
Rating 4 - Poor. 18 out of 239 reviews" "
Rating 2 - Terrible. 8 out of 239 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 8 nights in Feb 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the noon checkout. The breakfast was very good and there is always hot coffee! The bed was comfortable and the bathroom was clean.
Stayed 2 nights in Feb 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the room was clean. The bed was not very comfortable and the pillows were hard but the bed was clean. The only complaint I have is with the shower. It was a stand up shower with only partial glass so there was no door or curtain. This made the shower cold and water got on the floor. I don’t understand why you have a shower without a door or curtain. It makes for a cold watery mess.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites
I love this place!!!!! Staff was fantastic
Stayed 1 night in Nov 2023

8/10 Good

Lynn

Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice and the house keeping did a good job keeping the room clean. However, the room smelled of mold (I believe from the AC/Heat unit). My son with allergies ended up getting sick and the rest of us had very stuffy noses that felt like a cold. A few hours after we left, everything cleared up. I had other friends staying in the hotel as well and their room smelled so musty they had to move to another room. They too felt stuffy but felt better when they left as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Stayed 1 night in Sep 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Christian, Rudolfstetten

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Andrea

Stayed 1 night in Jul 2023

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the amenities were very nice. The desk was very helpful with all are requests.
Stayed 4 nights in May 2023

6/10 Okay

Cindy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleanliness Questioned
The tub in my room was not cleaned after the prior guest. I got in the shower and slipped because there was soap residue. Upon further inspection of the tub and bathroom, I found hairs all over the place. I couldn't complain right at that time because I was in charge of getting the groom to the church on time and the place was fully booked.
Stayed 2 nights in May 2023

10/10 Excellent

Kathleen

Stayed 1 night in Apr 2023

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fairfield team on Dec 17, 2022
Thank you for choosing Fairfield Inn!

10/10 Excellent

Kathi

Stayed 1 night in Nov 2022

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed. Nicely maintained, staff friendly and helpful. Breakfast was great with lots of options. Our only criticism is that the pool water was murky. Lots of fast food options in the immediate area, but if wanting good meals, would need to go into town, where there are several good restaurants.
Stayed 4 nights in Oct 2022
Response from Fairfield team on Dec 17, 2022
Thank you for choosing Fairfield Inn.

8/10 Good

Jerry and Theresa

Liked: Staff & service
Room was nice- was able to check in early that helped with the early wedding we needed to attend. Red flashing light on phone all night was irritating Black mold caulking around part of the tub- that was a turn off
Stayed 1 night in Oct 2022

6/10 Okay

Matthew, Clive

Stayed 1 night in Oct 2022

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2022

4/10 Poor

JD

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2022

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Sep 2022

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and will be back!!!
The staff was phenomenal!!! The young lady you have doing your breakfast that’s only been there a short time gives excellent service! She went above and beyond. The other staff members were very polite and helpful as well. Only thing i would recommend if i was a manager is keep employees off their cell phones as the attentiveness at the front desk wasn’t the best by multiple people. Again they were all very good just need to focus on who is in front of them.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff made you feel welcome. Nice & clean
Stayed 6 nights in Sep 2022

8/10 Good

Linda

Stayed 2 nights in Sep 2022

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Products used to clean or scent the lobby set off an allergic reaction and I ended up with sinus infection. Forced air unit for heat dried out the room air. Poor sound proofing. Woken several times by loud people in the hall. Most food at breakfast was prepackaged other than the apples and oranges and hot eggs. Poor nutritional quality in the meal. Will not stay again.
Stayed 1 night in Jan 2022

10/10 Excellent

Satja, New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Steven

Stayed 1 night in Oct 2021

2/10 Terrible

erin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral. They were nice enough to let us check in early. Unfortunately, it was downhill from there. The lady who checked us in was extremely rude and dismissive. Our room was filthy! The headboards were covered in handprints. The pillows cases were dirty. There was mold in the air conditioner vents. The bathtub with covered in mold and grime. Unfortunately, we did not notice all these issues until Saturday morning. As I said previously, we are in town for a funeral so Saturday we were focused on the funeral and all the things that go with that not on our room. How do we notice all the issues when we checked in, we would have reported in immediately.
Stayed 1 night in Sep 2021

10/10 Excellent

Melody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the front desk were super friendly, and helpful with restaurant suggestions. Every single employee from check in/out, the breakfast attendant, housekeeping were so happy and easy to chat with. I will stay here again next year for the conference for sure!
Stayed 2 nights in Sep 2021

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don't have a vending machine, only the cantina, which is nice.. except a pure leaf tea and an aquafina water cost $7. Other than that everything else was amazing! Clean, friendly, hot breakfast, quiet hallways (i even had the room right next to the elevator) would definitely stay again!
Stayed 1 night in Sep 2021

4/10 Poor

Michelle

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
I was disappointed with the hotel for the price I paid. The bedroom was okay, but the bathroom area was strange. Very low light, hard to turn off faucets. They were changing out door lock systems and our door was difficult to lock. The price was way too high for the quality.
Stayed 1 night in Sep 2021

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine and The breakfast was very good
Stayed 1 night in Aug 2021

10/10 Excellent

MELVIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Comfort Inn in Burlington, Iowa
We were actually put up in the Comfort Inn in Burlington because the Fairfield inn had some plumbing issues. The Comfort Inn was beautiful. The breakfast however is nothing to speak of. A muffin and coffee about sums it up. The swimming pool was spacious and very nice. We will definitely be back at this hotel for sure.
Stayed 2 nights in Aug 2021

8/10 Good

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Bathroom sink had only cold water and black flies coming out of it. Had billing issue and was told multiple things.
Stayed 1 night in Aug 2021

6/10 Okay

David

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, nice pool.
Stayed 1 night in Aug 2021

8/10 Good

jim

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy check in and out convenient location and cleanliness common areas. I liked the pool just wish it was bigger to accommodate multiple guest. Breakfast was good except for undercooked waffles and the sausage was dry plus they needed more bacon, but overall the breakfast is good
Stayed 1 night in Aug 2021

6/10 Okay

Jolene

Stayed 1 night in Aug 2021

6/10 Okay

Tiffany

Traveled with family
Liked: Room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Clean rooms. Clean parking areas. Quiet place to stay
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021