The staff could have made a difference
Posted Jan 7, 2017
We drove to Burlington for a overnight stay, 5 hours each way. We were greeted at registration desk by a somewhat abrupt young woman.
We were told at booking we would have a lake view from room, she said no it was a city view, (which is looking at a parking garage) by the way we were told for $30 extra we could get a lake view, and not to worry there were plenty of empty rooms. We chose not to, went to our room, seems like a small thing but we don't put our suitcase on floor for a few different reasons, no suitcase holder.
Next, we decided to get some ice from the machine on our floor (3rd), broken, called front desk, was told we could go to 2nd or 4th floor if we wanted ice. How nice it would have been if someone offered to bring it to our room after a 5 hour drive.
Will not return to this hotel, the I don't care attitude from a hotel desk at a empty hotel in January doesn't work for us!