Recepción

Opiniones de Hilton Garden Inn Boston-Burlington

3 out of 5
Hilton Garden Inn Boston-Burlington
5 Wheeler Rd, Burlington, MA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 435 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 346 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 105 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 1001 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Andres

Se hospedó 1 noche en octubre de 2023
Respuesta de Mildre Gonzalez, el 10 nov. 2023
Thank you for taking the time to give us a review!

10/10 Excelente

Héctor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cerca de la autopista, tiendas y restaurantes
Respuesta de Nikki White - Gerente de Recepción, el 26 dic. 2022
Hola Hector,Gracias por tomarse el tiempo para escribir y dejar una evaluación. Agradecemos sus comentarios. Me alegra saber que tuvo una maravillosa estadía y experiencia con nosotros. Esperamos que elija quedarse con nosotros nuevamente en el futuro cuando sus viajes lo traigan de regreso a Burlington.

10/10 Excelente

LAURA, Miami, FL, US

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo perfecto, de acuerdo a lo necesario.
Se hospedó 3 noches en abril de 2022
Respuesta de General Manager, el 25 abr. 2022
Thank you for taking the time to review us. We appreciate the feedback and hope to welcome you back soon!

10/10 Excelente

Maria stella

Se hospedó 3 noches en noviembre de 2021
Respuesta de Sonya , el 16 nov. 2021
It was truly our pleasure to serve you! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to see that we've met your expectations. Thank you for staying at the Hilton Garden Inn Burlington. We hope you choose to stay with us the next time you return to the Burlington are

10/10 Excelente

Lucia E

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2021
Respuesta de Sonya, el 5 oct. 2021
Thank you for your review. We hope you choose to create more memories with us whenever your travels bring you back to the Burlington area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2020
Respuesta de Andrew S. , el 3 sept. 2020
Thank you so much for the perfect 10! We hope you will be back again.

8/10 Bueno

Ivan

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2018

10/10 Excelente

Cliente verificado

Excelente estancia y servicio, solo un poco difícil acceso
Se hospedó 2 noches en agosto de 2018
Respuesta de David C., el 31 ago. 2018
Thank you for staying with us and taking the time to post a comment about your recent stay. I'm delighted to hear that our staff provided you with excellent service. We hope to see you again in the near future when your travels bring you to the Burlington area.

10/10 Excelente

Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Respuesta de General Manager, el 4 oct. 2016
Thank you for staying with us and for taking the time to share your experience. I am delighted you enjoyed your stay with us and I look forward to welcoming you back in the future.

10/10 Excelente

Edgardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodo y limpio
Muy comodo, accesible y con desayuno incluido....la pasamos super bien
Respuesta de General Manager, el 28 sept. 2016
Thank you for staying with us and for taking the time to share your experience. I am happy to hear you were comfortable at our property and you enjoyed our full cooked-to-order buffet breakfast. I hope to welcome you back when your travels bring you back to the Burlington area.

10/10 Excelente

Joel, Miami

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno!!!
Muy cómodo!!!!
Respuesta de General Manager, el 21 ago. 2016
Thank you for staying with us and for reviewing our hotel. I am happy to hear you found our hotel comfortable. I look forward to welcoming you back in the future.

8/10 Bueno

David, Augsburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
The hotel is perfect. All my comments are positive.
Thank you for staying with us and for taking the time to share your experience. I am delighted to hear you enjoyed your stay. I look forward to welcoming you back when your travels bring you back to the Burlington area.

8/10 Bueno

Jessica, Danvers

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Veronica, Houston

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice older property but well-maintained. Kept very clean. Great location close to freeways, restaurants, shopping but far enough away to be quiet. Large room with very comfortable beds. Gave it only 4 stars because even though I asked for daily housekeeping, they only came once over a 4-day period and only to clean the bathroom - didn’t make the beds or throw out trash. When we didn’t have towels, had to call twice after waiting an hour or so.
Se hospedó 4 noches en abril de 2024
Respuesta de The Hilton Garden Team, el 18 abr. 2024
Hi Veronica,Thank you for completing our guest survey. We appreciate your feedback. I apologize for the miscommunication with our housekeeping department. Normally a room is visited every other day, however, if there is a Do Not Disturb sign on the door, they will not bother the guest. If you have any further questions please feel free to contact the hotel.

8/10 Bueno

Juan, Worcester

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is clean. Easy access to mall and restaurants. Everything is close by.
Se hospedó 1 noche en abril de 2024
Respuesta de The Hilton Garden Team, el 15 abr. 2024
Thank you for your feedback! We are glad you enjoyed your stay.Warm regards,

6/10 Aceptable

Jeffrey

Viaje familiar
Le gustó: Limpieza
Good price point… Fair room… TERRIBLE shower, no pressure at all and luke warm water. Near Mall and plenty of restaurants and easy access to the highway.
Se hospedó 2 noches en abril de 2024
Respuesta de The Hilton Garden Team, el 15 abr. 2024
Dear Jeffrey,Thank you for your feedback. I apologize that the water pressure was not up to your expectations I have spoken to our engineering department to rectify this situation. We hope you will give us another chance if you are in the area again.Warm Regards,

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent experience with everything we needed!
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 5 abr. 2024
Jessica, thank you for reviewing our hotel. I am glad you enjoyed your stay and shared your experience while staying with us. We were thrilled to have you and hope to see you again.

4/10 Malo

kevin

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The window blind to the lighted parking area did not work rm 104, very noisy at night and early am by staff. Noisy heater system. Very poor nights stay
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 1 abr. 2024
Dear Kevin, thank you for sharing your experience with our hotel I apologize that you didn't enjoy your stay. Did you talk to the front desk? We gladly would have moved you to another floor. I have spoken to the staff about being quieter on Sunday mornings. I hope you will give us another opportunity to serve you hotel needs.Warm Regards,

10/10 Excelente

Leo

Le gustó: Servicio y personal y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 1 abr. 2024
Dear Leo,Thank you for your feedback. Warm Regards

10/10 Excelente

DIANA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 11 mar. 2024
Thank you for sharing your experience while staying with us. We value your feedback and hope you will visit us again.

4/10 Malo

David, Peachtree City

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
This property was our go to when in Boston. It will not be any longer. The shower was poor—very wimpy and the water was not particularly hot. The bathroom door on the “spring” was annoying and with bathroom door closed the bathroom was cold. The maids were yelling back and forth in the hall at 7:30am. Breakfast price was high.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Hilton Garden Team, el 11 mar. 2024
David, thank you for reviewing our property. I apologize that you didn't enjoy your stay. I have made a note to the engineering department about the water pressure and temperature. Generally, our housekeeping staff doesn't arrive until after 8am. With the time change on Sunday, it probably felt much earlier. We do offer an all you can eat Breakfast Buffet. It has a juice station, assorted breads, muffins, danish, bagels, fresh fruit, cereals, yogurt with various toppings, eggs, potatoes, and a breakfast meat. We also offer an ala carte menu. I hope you will give us another chance.

10/10 Excelente

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location right outside Boston. great prices
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 11 mar. 2024
Thank you, Ian. I am so glad you enjoyed your stay.

8/10 Bueno

Jinsong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would be better if the staff recognize my membership
Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 8 mar. 2024
Hi Jimsong. I apologize that your membership wasn't recognized. Sometimes with a third-party booking, the membership details to not appear on the screen because points are not accruing. Please feel free to contact the hotel directly if you have any questions. Thank you for staying with us.

4/10 Malo

Stacey

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Beds suck,no fan in bathrooms,breakfast is $17pp for nothing special when same thing is free at better hotels right nearby and there nightly rates were actually cheaper. Hilton… lol. More like burlington red roof inn! 👎👎👎
Se hospedó 2 noches en marzo de 2024
Respuesta de The Hilton Garden Team, el 6 mar. 2024
Dear Stacey,Thank you for reviewing our property. Your feedback is appreciated.I apologize that you didn't enjoy your stay. The rooms were completely renovated. The beds are brand new; I am sorry you didn't find them comfortable. As far as breakfast, there was also an option to order off the menu. I apologize for the inconvenience during your stay. Warm Regards,

6/10 Aceptable

William

Se hospedó 1 noche en marzo de 2024
Respuesta de The Hilton Garden Team, el 8 mar. 2024
William,Thank you for reviewing our property. We appreciate your feedback. If you would like to discuss your stay with us further, please feel free to contact the hotel directly.

8/10 Bueno

Kristen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de The Hilton Garden Team, el 2 mar. 2024
Kristen, Thank you for your feedback. We appreciated you chose Hilton Garden Inn.

10/10 Excelente

Julie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here for work purposes, and it was extremely quiet and I slept great. Ordered my dinner and they told me I could bring it up to my room, which was great. The fitness center was great, and I was impressed at the amount of equipment available. I did however, skip the breakfast as it was $17, so I went to McDonalds. Overall, great place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Hilton Garden Team, el 28 feb. 2024
Julie, thank you for completing the guest survey. Feedback like yours helps us improve our customer service, our number one priority. It sounds like your stay went well other than the breakfast cost. The cost you quoted was the buffet only. We do offer other options. I apologize that wasn't communicated. Thank you again for the positive review.

10/10 Excelente

Devindra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I always come to This hotel and I love it here very nice peoples works here very kindly all of them
Se hospedó 3 noches en febrero de 2024
Respuesta de The Hilton Garden Team, el 22 feb. 2024
Thank you, Devindra. We really appreciate that you chose to stay with us and appreciate your kind words. We hope to see you again.

6/10 Aceptable

GLEN

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I gave this stay a lower rating because the shower did not work. Otherwise a very good place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dee, el 9 feb. 2024
Hi Glen,Thank you for taking the time to write a review and give us valuable feedback. I apologize that the shower was not working. I have asked our maintenance team to troubleshoot the issue and make any repairs necessary. I am sorry we were unable to address the issue during your stay. I hope you will give us another opportunity to correct this. Thank you for staying with us.

2/10 Terrible

Derrick

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We chose the hotel in part because of the availability of an indoor pool. The pool has been closed for 4 years, and is still closed. There was NO hot water in the shower. The bathroom door in our room was so squeaky that one could not use that door without waking others, if they are sleeping. When adjusting the thermostat in the room, the heater/ air conditioner was terribly loud, again interrupting one’s chance of getting good sleep.
Se hospedó 3 noches en febrero de 2024
Respuesta de Dee Asst. General Manager, el 22 feb. 2024
Dear Derrick,I apologize your stay did not meet your expectations. Not having hot water in the morning, a loud PTAC unit and a squeaky door does not equal to an enjoyable stay. I spoke to our maintenance team so this will not occur again. Please reach out to me at the hotel, so I can rectify this situation. Again, I apologize for the inconvenience during your stay.

8/10 Bueno

karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Garden Team, el 23 feb. 2024
Thank you for reviewing our hotel. We hope to see you again.

10/10 Excelente

Joseph

Se hospedó 1 noche en enero de 2024
Respuesta de The Hilton Garden Team, el 23 feb. 2024
Thank you for choosing to stay with us. WE appreciate your feedback and look forward to your next stay.

10/10 Excelente

Tatjana

Se hospedó 7 noches en diciembre de 2023
Respuesta de The Hilton Garden Team, el 23 feb. 2024
Thank you for taking the time to review our property. We appreciate your feedback, and look forward to your return visit.

8/10 Bueno

Chiara

Viaje en grupo, Viaje en pareja
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Megan

Respuesta de The Hilton Garden Team, el 22 feb. 2024
Thank you for staying with us. We are glad you enjoyed your visit.

2/10 Terrible

Shawn

Se hospedó 2 noches en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you for reviewing your stay at our hotel. I apologize that your stay was unsatisfactory. Please reach out to the hotel if you would like to discuss it further.Warm Regards,Dee

10/10 Excelente

Jeferson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jeferson

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you for reviewing our hotel. We really appreciate you positive feedback.

10/10 Excelente

Carole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dee, el 15 dic. 2023
Thank you for taking the time to review our hotel. We look forward to seeing you again.

10/10 Excelente

Aseda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dee, el 15 dic. 2023
Thank you, Aseda. We look forward to seeing you again.

10/10 Excelente

David

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
Fine
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you for reviewing our hotel. We appreciate your feedback!

6/10 Aceptable

Dickson

Viaje de negocios
No le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you for reviewing our hotel.

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was soooo nice
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Dee, el 4 ene. 2024
Thank you, Peter.We are really glad you enjoyed your stay,

10/10 Excelente

Adam

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dee, el 4 ene. 2024
We are so glad you enjoyed your stay.

6/10 Aceptable

Jo Ann

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We got the renovated room however the shower didn’t have the expected water pressure, it took good 10 minutes to get the hot water running. No heating in the washroom, so we have to keep the door open to have the heating in the room reached the washroom. No vent in the washroom. Requested for a daily housekeeping, I had to call the front desk to ask them again and the housekeeping came to the room later that day and left me with 2 folded sheets on top of my unmade bed. Room was not cleaned. Dining, is another story. We’ve asked if breakfast was still available at that time, we were told by the front desk that yes we can go ahead, we got to the dining, no one to serve us, I met a lady that I assume worked there, just looked at us, no words, we asked for microwave so we can heat up our food, no response, she was just staring at us, we asked for cutlery so we could at least have coffee, again, she wasn’t moving she was just looking at us, when we finally decided to just leave as we are walking towards the front desk, that same lady who was just staring at us, was making a bill for our meal? Seriously, we under if you don’t speak the language, at least attempt to communicate with your paying customers. I promise you I will do my best to understand. Very frustrating of the awful service that we received and to think we often time use this facility each time we’re in the area for a visit. I think it’s time to check the other hotel in the area for next time.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Trevor

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Lack of food service beyond breakfast in such an Isolated location.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Lori

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This facility was very clean and beds were very comfortable with lots of comfy pillows. The toilet in our room did not flush properly and no notification of ongoing construction and pool closure. Breakfast buffet at a cost.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Brooks

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

jonique

Se hospedó 1 noche en noviembre de 2023