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Reviews of Quality Inn Colchester - Burlington

2.5 out of 5
Quality Inn Colchester - Burlington
84 South Park Drive, Colchester, VT

Reviews

6.4
Rating 10 - Excellent. 127 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 249 out of 1000 reviews" "
Rating 4 - Poor. 173 out of 1000 reviews" "
Rating 2 - Terrible. 121 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel does not have the best reviews online. Nevertheless, our stay was a pleasant one. We visited for the eclipse, so the property was fully booked. They had extra staff and made an effort by handing out goodie bags including eclipse glasses. The room was clean and the staff was helpful. Hopefully, this is a sign that the hotel is turning a corner.
Stayed 1 night in Apr 2024
Response from TIM on Apr 18, 2024
thank you for staying with us

4/10 Poor

Lynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved 2 double beds, paid in full, and receipt says double double - but they said they received expedia reservation for 1 king. No rooms with doubles available. Staff was kind but frustrating that expedia system sent wrong info.
Stayed 1 night in Apr 2024
Response from Quality Inn Colchester Burlington on Apr 8, 2024
When booking through third-party services like Expedia, sometimes information can get lost in translation between the booking service and the hotel's reservation system. It's always a good idea to confirm reservations directly with the hotel, especially when specific room types are essential. In the event of a mix-up, most hotels will strive to accommodate guests as best as they can, but availability can be a limiting factor. It's commendable that our staff was kind during the situation, as a calm and understanding approach can often make resolving such issues a bit easier.We look forward to your next visit. Safe & Happy Travels,

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TIM on Apr 2, 2024
I do apologize for the inconvenience.

10/10 Excellent

dhyanesh

Liked: Cleanliness, staff & service, property conditions & facilities
No hand soap in the washroom. Heater in the room doesn't have a remote or controller but a technician helped us to reduce the heat
Stayed 1 night in Mar 2024
Response from TIM on Apr 2, 2024
THANK YOU FOR STAYING WITH US.

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in took forever and barely worked
Stayed 1 night in Mar 2024
Response from TIM on Mar 27, 2024
WE DO APOLOGIZE FOR THE INCONVENIENCE.

8/10 Good

barry

Stayed 2 nights in Mar 2024
Response from TIM on Apr 18, 2024
thank you for staying with us

4/10 Poor

Fran, Baltimore

Liked: Staff & service
Disliked: Cleanliness, amenities
Mattresses need to be replaced. Room was steamiñg hot when i got there. Hallway had not been vacuumed in days. No extra toilet paper or any tissue paper. Staff were lovely but building was falling apart.
Stayed 3 nights in Mar 2024
Response from TIM on Mar 11, 2024
THANK YOU FOR CHOOSING THE QUALITY INN TO STAY WITH WE ARE CURRENTILY ADDRESSING ALL ISSUES.

10/10 Excellent

Marg

Liked: Amenities
Nice to have fridge in room.
Stayed 3 nights in Mar 2024
Response from Tim on Mar 10, 2024
THANK YOU FOR CHOOSING TO STAY WITH US. HOPE TO SEE YOU AGAIN SOON.

2/10 Terrible

Sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to turn the heat off, and even with the entire unit off, it felt like we were sitting in an oven. I get it, I lived in Vermont for 7 years, everything is incredibly insulated. But especially since the front desk agent said they just had to renovate last year, I'm surprised they did not put in wall thermostats to control the HVAC. People are used to different temperatures and some people need it to be hot or cold in order to get a good night's rest. The front desk staff were friendly and helpful, so all I can say is update the HVAC and I'll come back.
Stayed 1 night in Feb 2024
Response from TIM on Feb 28, 2024
I do apologize for the inconvenience maintenance is currently working on all havoc issues thank you for choosing quality inn to stay with us.

6/10 Okay

Marley

Stayed 1 night in Feb 2024
Response from TIM on Feb 21, 2024
Thank you for staying with us we are continuing to try to improve on every aspect of the hotel. thank you

4/10 Poor

victoria

Traveled with group, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things broken or didn’t work well including entry and bathroom doors or adjustment on the thermostat. Dusty and dirty throughout. Bed frame posed risk for injury. Stained bed spread and wash cloth. No facial tissue and second roll of TP was hard to come by. Breakfast was good, they do allow pets and within 15 minutes of UVM and other venues.
Stayed 2 nights in Feb 2024
Response from TIM on Feb 20, 2024
I do apologize and will have my housekeeping team and maintenance on top of this ASAP .THANK YOU

6/10 Okay

Dave

Traveled with group
The check in process was a bit slow and unorganized, room was average, but the toilet definitely ran making it very loud and distracting to rest and relax. Could improve on overall maintenance
Stayed 1 night in Jan 2024
Response from Tim on Jan 31, 2024
Thank you for staying with us this issues will be address as soon as possible thank you

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we arrived the heat in the room was blasting. There was no way to control the temperature. We had to turn off the heat and leave the window wide open (in January) to cook thing down. We tried to call down to the front desk twice on different occasions, and nobody answered. Also, the toilet ran non stop.
Stayed 2 nights in Jan 2024
Response from Tim on Jan 31, 2024
I do apologize for the inconvenience and are currently working on all these issues thank you for staying with us.

10/10 Excellent

Toni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The corporate attention to the facility was very poor but the young vivacious, easy to please staff was amazing. They bent over backwards to help the residents. BUT, the fuses were blowing on the waffle machine at breakfast. The furniture in the room was so large for the space you could not move in the room. The bathroom door put dents in the nearby wall. There was no soup or shampoo in dispensers in shower and the small bottles provided are a danger to the environment when disposed. It is so frustrating when the windows do not open to allow fresh air. Again the staff was AMAZING, they all deserve raises in their salary.
Stayed 1 night in Jan 2024
Response from Tim on Jan 19, 2024
Thank you for staying with us we will be looking in to these issues and address them as soon as possible hope to see you soon .

10/10 Excellent

Chunjian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for the money.
Stayed 1 night in Jan 2024
Response from Tim on Jan 8, 2024
THANK YOU FOR STAYING WITH US HOPE TO SEE YOU AGAIN SOON

2/10 Terrible

Christy

Disliked: Staff & service
Terrible experience
It was terrible. We left at 12:30am because the room was so hot. Air wouldn’t work. They couldn’t get another key to work to move our room. No manager on site. Workers knew very little. Just poor experience. Never stay there again.
Stayed 2 nights in Dec 2023
Response from Tim on Jan 8, 2024
I do apologize for the inconvenience I will have maintenance look at that as soon as possible.

8/10 Good

JOAN

Stayed 3 nights in Dec 2023
Response from Tim on Jan 2, 2024
Thank you for staying with us hope to see you again.

2/10 Terrible

Brandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gross. The hallways had trash, steriafoam, dirt, were not vaccuumed, swept. Room had stained blankets, sheets. Bathroom didnt have enough towels. Mirror was gross
Stayed 1 night in Dec 2023
Response from Tim on Dec 20, 2023
Good morning I want to first start off by apologize for the inconvenience at the time of your check and stay the movers were actually moving furniture in to the hotel and had not yet cleaned up behind their selves in the hallway I have already spoken to the housekeeping staff to be more detail oriented and to pay close attention to their rooms Once again I do apologize for the inconvenience.Thank you for staying with us and hope to see you soon

10/10 Excellent

Jill

Stayed 2 nights in Mar 2022
Response from Quality Inn Colchester Burlington on Apr 19, 2022
Thank you for the "10" rating you have given us at our Quality Inn Colchester Burlington. It is an honor to know that we have provided you with a comfortable, caring, and clean experience. I also want to thank you for recognizing our team's excellent service for going above and beyond to assist you with your needs. We look forward to our continued partnership and as always it's our pleasure to be at your service! Safe & Healthy Travels, Julie LaCroix Hotel Manager Quality Inn Colchester Burlington

2/10 Terrible

cynthia

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
The housekeeper Dawn was lovely. The manager was atrocious. There is dog feces everywhere on the property. There are homeless people everywhere and smoking on every floor though it is a non-smoking area. I am disabled (invisible disability) and the manager charged me for my service dog because she said "You don't look disabled". I would have gone to a more expensive hotel but on disability funds are limited. I have an auto-immune disease and FULL FECAL INCONTINENCE due to a birth defect. Awful does not even begin to describe it.
Stayed 4 nights in Mar 2022
Response from Quality Inn Colchester Burlington on Mar 11, 2022
Thank you for your review and for staying with us. I am sorry to learn there were disappointing aspects to your stay. I have taken note of your comments about the level of cleanliness and conditions you encountered and shared them with our guest service teams. It is also disappointing to read that you had an interaction as such with our guest service team members. Many thanks for your feedback. We hope to have the opportunity to provide you with a better stay. Safe & Healthy Travels, Julie LaCroix General Manager Quality Inn Colchester Burlington

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, room comfort
A good basic hotel
I'm not one of those who needs to much when it comes to staying at a hotel. Really I just need a place to sleep that's clean. The property is not a Ritz Carlton nor is it supposed to be. The staff was friendly and the room was a good size and clean. The hotel is currently going through renovations. It's a good basic hotel, ideal if all you need is a place to sleep that's clean. I didn't have any issues, however it's not for everyone. This place did meet my needs. It's located just off of the interstate, with food and gas close by.
Stayed 2 nights in Feb 2022
Response from Quality Inn Colchester Burlington on Feb 23, 2022
Thank you so much for the stay and the overall appreciation. We are highly inspired by your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Safe & Healthy Travels, Julie LaCroix General Manager Quality Inn Colchester Burlington

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Just okay
Stayed 1 night in Dec 2021
Response from Quality Inn Colchester Burlington on Dec 21, 2021
Thank you for taking the time to share your experience at our Quality Inn Colchester Burlington. We value our guests and the insight they provide into their stay with us. We will be sure to use your feedback to continue to improve our hotel and level of guest service. We hope we may welcome you back in the future! Safe & Healthy Holidays! Julie LaCroix General Manager Quality Inn Colchester Burlington

4/10 Poor

Pasqualino

Disliked: Amenities, property conditions & facilities
Breakfast was very poor and coffee was cold Needs to be refurbished stay at better quality inns for less money
Stayed 1 night in Dec 2021
Response from Quality Inn Colchester Burlington on Dec 11, 2021
We appreciate your time to provide us with your feedback. We are sorry to hear you had a less than satisfactory experience, and we apologize we were not able to meet all your needs. We want to assure you that guest satisfaction is of the most importance to us, and will be addressing your comments with all team members involved. Safe & Healthy Travels, Julie LaCroix General Manager Quality Inn Colchester Burlington

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here !! Ridiculously unsanitary!!
Stayed 1 night in Sep 2021
Response from Quality Inn Colchester Burlington on Dec 6, 2021
We are extremely sorry to read that your expectations were not met. I can assure you that as a team, we do everything possible to meet our guest’s requests, our apologies that this was not the case during your stay. We hope that you would see this as an isolated incident and ask that you please accept our most sincere apologies and if I can be of assistance to you in any way please contact do not hesitate to contact me. Safe & Healthy Travels, Julie LaCroix General Manager Quality Inn Colchester Burlington

10/10 Excellent

Ian

Stayed 1 night in Dec 2021
Response from Quality Inn Colchester Burlington on Dec 6, 2021
We so much enjoyed reading your review and truly appreciate your kind scores. Thank you some much for sharing, we will make sure to congratulate our entire team for their commitment to service and professionalism. We look forward to welcoming you many more times for your next trip to the area. Safe & Healthy Travels, Julie LaCroix General Manager Quality Inn Colchester Burlington

10/10 Excellent

Rosalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean Iliked the Pergo floors instead of carpets
Stayed 1 night in Nov 2021
Response from Quality Inn Colchester Burlington on Nov 12, 2021
Thank you for taking the time in providing such positive feedback about your recent stay with us at our Quality Inn Colchester Burlington. Be assured that this feedback will be shared with our entire team. We hope to welcome you back in the near future. Safe & Healthy Travels, Julie LaCroix Quality Inn Colchester Burlington

4/10 Poor

Mazen

Traveled with group
Disliked: Staff & service
It’s okay
Check in sucked. We were supposed to check in at 3, got there at 2, couldn’t check in till 3:20, which put a damp in our plans all afternoon. Otherwise the room is clean but no soap in the bathroom. They have shampoo but no soap. My flight is at 5am, so dgaf
Stayed 1 night in Nov 2021
Response from Quality Inn Colchester Burlington on Nov 12, 2021
Thank you for staying at our Quality Inn Colchester Burlington and providing your invaluable feedback. We apologize for the service failures you experienced. Your constructive feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that we may welcome you back in the future so that we may redeem ourselves. Safe & Healthy Travels, Julie LaCroix Quality Inn Colchester Burlington

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Room was OK. Many common areas not very clean. No coffee in the coffee machine at Breakfast all three mornings. Soap and shampoo dispensers in shower did not work.
Stayed 4 nights in Oct 2021
Response from Jenna S. on Nov 1, 2021
Thank you for your review. We appreciate your feedback as we are always looking for ways to improve our Guests experiences. We are very sorry for the inconveniences that occurred during your time with us. Thank you again and safe travels.

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very convenient and the room was perfect for what we were looking for.
Stayed 1 night in Oct 2021
Response from Jenna S. on Nov 1, 2021
Thank you for your compliments! We are happy to hear that you enjoyed your stay with us and we look forward to welcoming you again in the future. Thank you again and safe travels!

6/10 Okay

Wanda

Liked: Staff & service, room comfort
Disliked: Cleanliness
Run down but okay
This hotel is quite rundown but they are working on it. The heater didn’t work well. There were hairs in the tub on check in that were still there the following day despite our request to have it cleaned. However, desk staff was very friendly.
Stayed 7 nights in Oct 2021
Response from Jenna S. on Oct 27, 2021
Thank you for your review. We truly appreciate your compliments about them! However we are very sorry for the issues you experienced while you were with us. We will be addressing them with the appropriate departments. Thank you again and safe travels.

8/10 Good

Linda C.

Business traveler
Liked: Cleanliness, staff & service
Friendly manager Convenient elevator
Stayed 3 nights in Oct 2021
Response from Jenna S. on Oct 26, 2021
Thank you for your compliments! We hope to see you again soon!

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definetly stay there again
Stayed 2 nights in Oct 2021
Response from Jenna S. on Oct 26, 2021
Thank you for your review! We are happy to hear that you enjoyed your stay and we look forward to welcoming you again!

2/10 Terrible

Curtis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelled of smoke
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 22, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

2/10 Terrible

Lauren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to cancel and you won’t refund me. Had a death in the family
Stayed 2 nights in Oct 2021
Response from Jenna S. on Oct 22, 2021
Thank you for your review. We are terribly sorry for your loss. Please call the hotel directly to see if this can be resolved further for your. Thank you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 22, 2021
Thank you for your review. We are happy to hear that you enjoyed your stay with us and we hope to welcome you again soon!

4/10 Poor

Philip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older facility and not well taken care of. The floor was dirty and when we reported it, the attendant said she would send someone up to clean, but when we came back later that day it hadn't been clened. Disappointing.
Stayed 2 nights in Oct 2021
Response from Jenna S. on Oct 18, 2021
Thank you for your feedback. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

4/10 Poor

Stephen F

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed.
Very apparent that the Inn was understaffed, but the staff worked hard to please. Great selection for breakfast. Housekeeping was inadequate and sporadic. Coffee maker did not work and although reported to the front desk it was not replaced or fixed. Bathroom was very small and initially not clean - it appeared that there were blood spatters on the wall - corrected by end of day. We had a small dog - their policy was that guests with pets were to be on first floor. We were assigned a "better room" on the 3rd floor. There were no first floor rooms available. Disappointed and overpriced for the value received for the 5 nights there.
Stayed 5 nights in Oct 2021
Response from Jenna S. on Oct 18, 2021
Thank you for your review. We are terribly sorry for the issues and inconveniences that occurred during your time with us. We will be sharing your review with the appropriate departments to further address and correct. Thank you again and safe travels.

4/10 Poor

Norris, breaux bridge

Liked: Staff & service
The key didn't work, the A/C was hot, had it on the coldest it would go and it was not cold. the wifi would go in and out.
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 13, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

4/10 Poor

Melissa, Casselton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I’ve stayed at in a long time. Walked into the room and found a leaf that had blown in from the large crack under the door. Only reasonably priced hotel in town but not even worth any money. Floor was not clean. Couldn’t wait to leave.
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 13, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

2/10 Terrible

Lucy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was in poor physical condition inside and the grounds were torn up. Our room floor had not been cleaned, door looked like it had been broken into, fingernail polish and stains on walls, night stands and hole in bathroom door. The bottom of the tub was literally black. The dirtiest and worst maintained hotel I’ve experienced. Pictures on line were not representative of the actual property. Outrageous to pay $200(including taxes) a night for this place. The only good thing was friendly staff.
Stayed 2 nights in Oct 2021
Response from Jenna S. on Oct 13, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

2/10 Terrible

Vanessa

Disliked: Amenities, property conditions & facilities
I was charged for amenities that I did not need nor want. The condition of the property was not what I expected. I did not stay the second night. Very disappointing
Stayed 2 nights in Oct 2021
Response from Jenna S. on Oct 13, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 12, 2021
Thank you for your compliments! We are so happy to that you enjoyed your stay!

6/10 Okay

Carol

Traveled with family
The hotel structure needs a lot of repair. Doesn’t feel very inviting. Mattress was old and sank in the middle.
Stayed 3 nights in Oct 2021
Response from Jenna S. on Oct 6, 2021
Thank you for taking the time to share your feedback. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

8/10 Good

Amanda

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bed was very worn and uncomfortable. Bathroom not very clean
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 6, 2021
Thank you for your review. We are happy to hear that you overall enjoyed your stay, however we are sorry for the issues you experienced. We will be addressing your concerns. Thank you again and safe travels.

8/10 Good

Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Sep 2021
Response from Jenna S. on Oct 5, 2021
Thank you for your compliments! We hope to welcome you again soon! Safe travels!

8/10 Good

LAUREEN E, Leominster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even tho the property was in the process of updating, it was still a pleasant stay and we will definitely recommend it to others. We will be returning in the future for sure. Great location too!!!
Stayed 2 nights in Sep 2021
Response from Jenna S. on Oct 5, 2021
Thank you for your compliments! We are happy that you had a nice stay with us. Safe travels!

4/10 Poor

William I Miller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need new flooring. Air control unit outdated
Stayed 1 night in Oct 2021
Response from Jenna S. on Oct 6, 2021
Thank you for your review. We are terribly sorry for your less than satisfactory stay. We will be addressing your concerns. Thank you again and safe travels.

8/10 Good

John

Traveled with partner
Liked: Staff & service
Right on the interstate but still quiet. Easy, free parking. Staff was friendly. Common areas, halls, stairways weren't very clean but the room was. A couple fresh towels on day 2 would've been nice.
Stayed 2 nights in Sep 2021
Response from Jenna S. on Sep 28, 2021
Thank you for your compliments. And we will be addressing your concerns, with the Housekeeping Department. Thank you again and safe travels.

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wi Fi was nonfunctional, either couldn't get in (3 devices) or speed too slow to accomplish anything meaningful. 7MB download is not realistic in the 21st century..
Stayed 3 nights in Sep 2021
Response from Jenna S. on Sep 28, 2021
Thank you for your review. Your feedback is truly appreciated, as we are always looking for ways to improve. We hope to welcome you again soon. Thank you again and safe travels.

2/10 Terrible

Verified traveler

Dirty— filthy. Beyond gross.
Terrible. Quality Inn was dirty— filthy, actually. And we were told by staff that that the inn was used to house homeless people during the pandemic— and that’s why the hotel was so beat up and in poor condition. They also have no cleaning staff.
Stayed 3 nights in Sep 2021
Response from Jenna S. on Sep 27, 2021
Thank you for your review. We are terribly sorry for the issues and inconveniences that occurred during your time with us. We will be addressing your concerns. Thank you again and safe travels.