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Very reasonably priced for a 2 bedroom suite. I usually pay more for a traditional room with 2 queen beds. The rooms were large and clean. I would definitely stay again.
William
Stayed 3 nights in Apr 2024
10/10 Excellent
Innocent
Traveled with family and small children, Traveled with family
Hi Ekene thank you for your review we have deploy our housekeeping team and our maintenance team to check the room and ensure the room meets our standards. Please know if the future if the room does not meet your expectation, we would immediately change it for you.
Stayed at the hotel for two nights. Breakfast had a variety of items. Appreciated having a kitchen in the room. Location to shops and restaurants was good.
Jennifer
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you if you like us before you will love us as we become Staybridge on May 1st looking forward your return
6/10 Okay
Cheng
Mar 2, 2024
I only stayed on 2/23 to 2/24, please correct it from 2/23-2/26. thanks. there were charge for earlier check in, it is okay . some other hotels not yet.
Cheng
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
HI we waive our early check in fee after 1pm your arrival was at 7:00am I am afraid if the room is available, we do charge an extra fee to check in that early.
8/10 Good
Stephanie
Feb 29, 2024
Stephanie
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for review we like to get a 5-star next time stop by the FD and let us know what we can do to improve your experience
10/10 Excellent
Adrian
Feb 28, 2024
Adrian
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Always happy to hear our guest had a great experience.
Property needs work a good cleaning and new carpets, room service did not clean until requested and room furniture and dishes were dirty.
hansel
Stayed 6 nights in Feb 2024
Response from Guest Relations on Mar 4, 2024
Dear Hansel,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and service in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.
10/10 Excellent
Eun-Jo
Feb 24, 2024
Eun-Jo
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Glad to hear you had a great stay in our hotel looking forward to seeing you again
One of the elevators wasn't working properly, the wifi was very slow for when I needed to work, the furniture in the room seemed worn out.
Dennis
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any disappointment in the upkeep of our accommodations. Your feedback will be discussed internally and we'll work to make improvements for the future. Please consider giving us another chance soon; we're confident that we can impress you.
8/10 Good
Miguel
Feb 22, 2024
Miguel
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review Miguel we hope to see you back soon
Stayed for a week. Kitchen appliances worked great, room came with all the kitchen utensils needed to cook great meals. Parking was easy. Laundry machines worked. Quick check-in and check-out. Very quiet, clean, walkable.
Brayan
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Great to hear you had an amazing stay in our hotel and looking forward to seeing you again
10/10 Excellent
Ginger
Feb 21, 2024
Ginger
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Always happy to hear our guest had a great experience.
We really enjoyed our stay here. The facility is older and a little dated, but our room was very clean. Breakfast was good and the staff was friendly. Having a kitchen was great! We will definitely stay here again.
Donna
Stayed 5 nights in Feb 2024
Response from Hotel Staff on Mar 24, 2024
Hi Donna if you like us before, please note we will become Staybridge on May 1st this year and set to do a full renovation on November of this year. We hope to see you back soon
Cleaned , comfy bed and also excellent variety of food in breakfast.
Souad
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you we change it around to ensure our guest have a bit different breakfast every day.
2/10 Terrible
Richard
Feb 13, 2024
I tried to cancel this through Expedia. They said I had to cancel it through Sonesta. I called Sonesta and they said I had to cancel it through Expedia. I kept getting runaround in circles so I just sent it to the attorney general consumer affairs office.
Richard
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Hello Mr. Lynn, Please note that when you book through a 3rd party all changes must go through the 3rd party, the reason behind this is due to commission on other fees that need to get waive or charge by the 3rd party. I cancel your reservation a no charge to you, please note the terms and conditions noted on the 3rd party site before booking your next reservation. Thank you