Ratings based on 376 Verified Reviews

3.6 out of 5
70% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
Water park could use a thorough cleaning from top to bottom. Other than that very reasonably priced and the kids had a great time!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great place for a snowy Saturday in April

Posted Apr 21, 2018
Pros: The fun and friendly atmosphere
Cons: New pillows
Grandkids had a wonderful time, lots to do and staff couldn’t have been nicer. A gal from Gasoline Allies brought room service up for our convenience. Arcade staff very helpful, polite cafe at the ball gym! Room a little expensive, but we’ll be back next year for our 2nd visit.
Comment from Hotel Management
Apr 21, 2018 by Marlena Switzer, Hotel Management
Thank you for your feedback. We are happy to hear you had a great time. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2018
Very nice hotel clean and comfortable beds pricey for attractions but the kids had a blast
Comment from Hotel Management
Apr 14, 2018 by Marlena Switzer, Hotel Management
Thanks you for your positive feedback. We appreciate your business and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 6, 2018
Pros: Comfy room & nice staff the Family area was great to bring the kids - a lot to do for the kids
Cons: Not having banquets in area of where the kids play their games! No smoking in Gambling area!
Location: Nice location
Beautiful and comfy room! A bit pricy but got a discount due to event we were booked with. Loved that there is an adult side and a family side - did not like having to go thru the kids games area to get to where our banquet was being held. Overall the stay was awesome and staff was helpful!
Comment from Hotel Management
Apr 7, 2018 by Marlena Switzer, Hotel Management
Thank you for your comments. We certainly appreciate your business.
3 out of 5
by A verified traveler from urbana

Posted Mar 29, 2018
Pool area run down hotel needs updated! Game area was fun,bowling alley was nice
Comment from Hotel Management
Mar 30, 2018 by Marlena Switzer, Hotel Management
Thank you for your comments. Our hotel is due for a remodel and that is on our agenda for sometime next year. The pool area is not that old, so we are sorry to hear you feel it is run down. It takes comments from people like you for us to step back and take a look to see what we can do to improve. We are happy to hear you enjoyed yourselves in the arcade and bowling center. We certainly appreciate your business.
2 out of 5
by A verified traveler

Pzazz didn’t pzazz

Posted Mar 7, 2018
Pros: Casino
Cons: Furnishings and room need updating
Hotel needs updating. Furniture was scratched and worn and for $119...I hoped for more.
Comment from Hotel Management
Mar 16, 2018 by Marlena Switzer, Hotel Management
We are terribly sorry we did not meet your expectations. The good news is that the rooms at the Pzazz Resort are on our agenda to be remodeled. We hope you return once that project has been completed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great get away!

Posted Feb 26, 2018
My husband and I wanted to get away for a weekend! Had a great time. Just wish we would have know that the pool and hot tub were under construction!
Comment from Hotel Management
Mar 8, 2018 by Marlena Switzer, Hotel Management
We are terribly sorry that you were not informed of all the construction at the time your reservation was made. We do hope you were given the option to use the indoor water features and hot tub on the Pzazz Resort side. Since the pool at the Catfish is an outdoor facility it is only open from Memorial day weekend to Labor Day weekend. Hopefully we will see you during that time frame so you may enjoy those facilities. Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Posted Feb 18, 2018
Very nice room and everything you need for a fun weekend located right here in the resort.
Comment from Hotel Management
Mar 8, 2018 by Marlena Switzer, Hotel Management
Thank you for your review. We are happy to hear you enjoyed your stay with us. Our goal for your next stay is to get 5 out of 5. Please let us know what we can do differently to achieve that. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from richland ia

Nice overall complex...lot to do

Posted Feb 16, 2018
Good meal at in house rest restaurant went to casino..bowling...lot to do
Comment from Hotel Management
Feb 17, 2018 by Marlena Switzer, Hotel Management
Thank you for choosing us for your lodging needs. We hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Feb 13, 2018
Holes in the ceiling, otherwise clean and comfortable.
Comment from Hotel Management
Feb 16, 2018 by Marlena Switzer, Hotel Management
As we have two hotels onsite, we are unsure which hotel you are referring to. We have not noticed this nor have seen any comments about the ceiling. If you could contact us directly so we may address any issue with the room you stayed in that would be very much appreciated. Thank you for your comments.