Ratings based on 948 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Very friendly staff! Very clean rooms. would stay again
2 out of 5
by A verified traveler from Kelowna bc

overpriced for the condition of an old hotel

Posted Nov 13, 2017
The hotel is a typical old hotel . The lobby is made to look great, but the rooms are poorly renovated. 1 single elevator, narrow hallways, old dirty carpeting everywhere, the baseboard heater was partly off the wall with the cover missing, baseboard trim was dirty and poorly done. For that price, plus parking plus no complimentary continental breakfast, this hotel falls short of it's competition and I wouldn't choose to book there again.
1 out of 5
by A verified traveler from Washington, United States

Nice location terrible experience

Posted Nov 12, 2017
We received an upgrade upon arrival because our room wasn’t ready which was great. Every guest receives a free 15 minute massage Monday-Friday that was a plus. Once in the room we tried to turn the heat on, it was broken. It took us at least an hour to try and figure out why it wasn’t working. The blinds were broken, so we couldn’t open the window. There was no fitted sheet over the mattress, just a regular sheet that consistently came off the mattress. Only one small blanket on the bed. The walls had lots of black marks, and stains. The bathroom wasn’t clean as there was other people’s toothpaste lids by the sink. The cups looked as if they hadn’t been changed from the time before. They had construction going on in the lobby and we could hear it on the 4th floor. The walls are very think so we could hear our neighbors conversations. Expedia sent us an email of “How was your check-in?” We listed exactly as we listed here and management of the hotel said “we will take care of this” not one thing was done. We have stayed at this hotel before and the first time was way better than the time. We won’t be staying here again unless they do some major changes
5 out of 5
Recommended
for Everyone
by A verified traveler

It was interesting and entertaining

Posted Nov 6, 2017
It was entertaining seeing the different conventions and the rooms were awesome clean and so spacious. Our car battery did die and the staff was not very helpful but it was a good stay overall
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
Perfect location for our weekend plans. Friendly helpful staff. Would stay there again
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Great hotel close to everything you may need.

Posted Oct 31, 2017
Pros: Location, room amenities.
Cons: Move smoking area away from under rooms, seal heating units.
Location: Great location close to sky train, highways and plenty of restaurants.
Stayed while at a conference in Downtown Vancouver, and the only issue we had was the smoke from people hanging out below our room made it into our sleeping space because the heating/ac unit wasn’t sealed. Bed was comfortable, rest of the room exceeded our expectations.
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from West Kootenays

Nicely located for the area we wanted to visit.

Posted Oct 30, 2017
Rooms where comfortable plus amenities made this a great experience.
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

My Experience

Posted Oct 18, 2017
Pros: The staff is very friendly and helpful.
Cons: The bed was horrible. Sleeping in the bed I tossed & turned & woke up with a stiff soar back. I had to sleep in the chair the last night.
The staff was great. They are friendly and helpful. Hotel was nice enough. The bed was so firm it was like sleeping on the floor. I had to sleep in the chair the last night just to get sleep. I also, had to go see my chiropractor when I got home. I would stay here again only if I new the mattress was a better quality.
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler from kamloops

Terrible maintenance

Posted Oct 15, 2017
Pros: nothing
Cons: maintenance and full face lift, carpets and decor. Hotel is in desperate need of an upgrade
We had chosen the hotel and room specifically for the jacuzzi tub, upon arrival to the room we determined that the barrings in the tub were shot and it squealed so loudly that we were not able to use it. It was late in the evening so we didn't call maintenance. Along the edges of the tub and in the cracks of the grout were long-ish wiggling bugs. The next morning when we brought it up with the front desk they said we should have called maintenance and didn't seem to care that I was being considerate for the late hour. No apologies or compensation were offered.
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
We will address this directly!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Posted Oct 11, 2017
Room was comfortable, very clean. Staff was very friendly. Skytrain was across the street.
Comment from Hotel Management
Nov 13, 2017 by Ramy, Hotel Management
Thanks for staying with us. We appreciate your feedback!