Ratings based on 898 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Sep 23, 2017
sofa bed was not clean its not changed 3 person stayed but only for two person ready
3 out of 5
Recommended
for Everyone
by A verified traveler from Renton, WA

Price is good pretty easy to find.

Posted Sep 22, 2017
Pros: Okay hotel second class.
Cons: The hotel name EXECUTIVE Hotel & Resorts We were disappointed this hotel is not at all like the name stand for.
Location: We usually stayed in Burnaby Hotel but this time for a Memorial at the last minute noticed so I did the booking. Maybe I save $55.00 on a special and
The room has a damped smell as we first walked into the room. You know we have extra person (3 of us) why we have only two towels in the bathroom. 2 flies insect were flying in the bathroom twice when I went in there. Checking out the line was quite long because you only have one person there at the counter. You have a tour bus waiting outside and some out of country or out of states guests. Why only one person doing this job in the morning?
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel

Posted Sep 21, 2017
Had one of the best services i have received in ages from a hotel. The GM and all the staff was amazing
Comment from Hotel Management
Sep 22, 2017 by GENERAL MANAGER, Hotel Management
Thank you for your comments. Regards Bhupinder Gill
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Hotel rooms are like small apartments which is cool. Here's a suggestion, if you want someone to write a review don't force them to write a novel in this text field. People will just say "forget it" and not submit their review.
Comment from Hotel Management
Sep 22, 2017 by GENERAL MANAGER, Hotel Management
Thank you for your comments. Regards Bhupinder gill
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Convenient location

Posted Sep 19, 2017
Pros: Helpful staff.
Cons: Breakfast room needs to be open earlier so that people with early flights can grab some food.
Location: Quite good access to main travel routes.
Needed a central location for getting to a wedding, reception and visiting. This hotel worked really well.
Comment from Hotel Management
Sep 19, 2017 by GENERAL MANAGER, Hotel Management
Thank you for your review. we will look into opening the restaurant earlier. Regards Bhupinder Gill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
The price was reasonable, close to everything (save on foods, staples, Earls, Church's Chicken etc). Rooms are average level clean, staff are very friendly.
Comment from Hotel Management
Sep 19, 2017 by GENERAL MANAGER, Hotel Management
Thank you for liking us. Regards Bhupinder Gill
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna BC

Posted Sep 18, 2017
Location: cactus club restaurant right next door
one night stay on business/ all good/ reasonable continental breakfast
Comment from Hotel Management
Sep 19, 2017 by g, Hotel Management
Thank you for liking our hotel. Regards Bhupinder Gill
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Very nice hotel experience. Close to the train system and easy to find
Comment from Hotel Management
Sep 19, 2017 by GENERAL MANAGER, Hotel Management
Thank you for liking our Hotel. Regards Bhupinder Gill
3 out of 5
by A verified traveler from Kelowna BC

Pricey older hotel but good location

Posted Sep 15, 2017
Pros: Location was close to lots of restaurants and highway
Cons: Impressive reasonable price, include breakfast and don't charge for parking
Location: Only stayed one night but close to lots of restaurants and sky train
Pricey older hotel but good location. No breakfast and charged for parking. Could hear a lot of noice from hallways and TV picture froze a couple of times.
Comment from Hotel Management
Sep 15, 2017 by GENERAL MANAGER, Hotel Management
Thank you for your comments. i am sorry that you found our hotel to be old but delighted that you liked the location. Regards Bhupinder gill
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Decent hotel in convenient location

Posted Sep 15, 2017
Pros: The suite layout - perfect for our family.
Cons: The decor. Replace the carpeting in the bedroom areas.
Location: We spend time at Harry Jerome so the location is very convenient (approx 10 mins drive depending on traffic)
Check in was effortless and the front desk lady was very pleasant to deal with. Room was very dated though and only half of it was renovated. The entrance and kitchen area were nicely updated but he bedroom area was left untouched. Bathroom was only half updated as well but nice enough. The suites are perfect though for our family and I will probably use this hotel regularly. As stated, a few decor criticisms but nothing really to complain about.
Comment from Hotel Management
Sep 15, 2017 by GENERAL MANAGER, Hotel Management
Thank you for your comments. we have renovated our rooms but i am sorry you didnt like them. but i am delighted you like the suites. regards Bhupinder Gill