Ratings based on 1,349 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from venice florida

excellent

Posted Sep 14, 2017
Pros: The room was perfect and all the hotel staff were wonderful. They made our 4 night stay to feel like home.
Cons: it was perfection
Location: centrally located
we were there for 4 nights due to hurricane Irma. Every one at this hotel was wonderfulI
2 out of 5
by A verified traveler

Far from airport

Posted Sep 11, 2017
No good, no wifi, not free parking, far from airport. Won't saty here any more
3 out of 5
by A verified traveler

Decent hotel near public transport

Posted Sep 10, 2017
The images of the hotel are misleading as the main thumbnail is actually a picture of the library across the road. It was a nice hotel with close proximity to a great shopping centre that has all you need. Located not far from the train line which gives you access to everything you need without any hassle of getting a cab. Didn't feel like THE Hilton, but a good stay otherwise.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Everything was good except the hotel reception did not send me a wake up call as requested.
3 out of 5
by A verified traveler from seattle

Ok, could be better

Posted Aug 29, 2017
You don't get Hilton honors points when booking through Expedia so I probably won't book here anymore. Hilton clearly is at odds with Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler from kamloops, bc

Metro mall

Posted Aug 25, 2017
Close to mall, good views, walking distance to skytrain which helps if your wanting to tour and not drive!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel in convenient location

Posted Aug 25, 2017
Pros: Location
Location: Metrotown mall and train station that gets you to downtown
Very nice hotel in a convenient location that is close to a large and nice shopping mall (Metrotown). There is a nearby train station that gets you to downtown. There is an Asian mall next to the hotel that has a large food court. There is only one restaurant in the hotel but there are nearby restaurants and food courts. The rooms were clean and comfortable. Definitely will stay there again.
2 out of 5
by A verified traveler

Disappointed

Posted Aug 23, 2017
Not worth the price paid for. Very basic hotel. It's full of chinese food odors. Very suffocating ambience.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, California

Nice Hotel next to Metrotown

Posted Aug 21, 2017
Great service and helpful staff. Nice clean Hotel. Plenty of restaurants and shopping around the area. No free wifi though, unless you have a Hilton Honors member.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Very nice clean hotel, close to everything.

Posted Aug 13, 2017
Pros: Location, location, location!
Cons: Can't think of anything offhand
Location: Close to Skytrain and a 10 - 15 minute ride to downtown Vancouver. Steps away from shopping centre.
We came to Burnaby for a wedding never having travelled to the west coast before. We found our hotel to be very nice, clean and close to the SkyTrain and the Metropolis shopping mall. All were within walking distance. The hotel was in a very nice area too. The staff were very friendly and helpful. Would stay there again.