Ratings based on 654 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, BC

Nice hotel clost to skytrain

Posted Nov 20, 2017
Cons: More attention to detail when making the bed/cleaning. Hairs were found under the blankets on the bed sheets..
Location: Easy skytrain access to downtown vancouver (~25 mins) without having to deal with the craziness of driving there. Also beside metrotown.
Bed was very comfy and the complementary breakfast was good. Only downside to the night was that their were a few hairs under our covers. I assume they were their when the sheets went through the wash.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Nice and clean hotel in a great location. As well, Friendly and helpful staff also made my stay a great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
It was a good location and parking was easy It was a windy night and the tv cut in and out all night
Comment from Hotel Management
Nov 17, 2017 by Scott J., Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback. I'm glad that you found our location convenient and to your liking. I am also glad to hear you found parking was easy, we are proud to offer complimentary parking to our guests. I apologize for the inconvenience of the TV not working properly. We will look into this matter and make sure it won't happen again. We hope to welcome you back to the hotel soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Location was great to the business I was doing .

Posted Nov 3, 2017
It appears that when you book through a third-party like yourself. The room that you get maybe not be the best location ,this particular one I asked to move to a quieter area.
Comment from Hotel Management
Nov 5, 2017 by scott, Hotel Management
Dear traveler, Thank you for your feedback. I am sorry to hear the room was not at your liking when you checked in. I am happy our staff was able to accommodate you in a more suitable room for your needs. We like to hear about our guests preferences so we can have it noted for your future stay. Regards, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Great location by the sky train made it easy to get to our conference in downtown Vancouver.
Comment from Hotel Management
Oct 27, 2017 by Scott J, Hotel Management
Hello Anonymous, Thank you for the review. Glad to know once again that our location makes it a very easy access to the sky train and other transits, especially for all of the guests. Have a wonderful day now! Sincerely, Scott Johnson General Manager
3 out of 5
by A verified traveler

Car window was smashed in the parkade

Posted Oct 26, 2017
The stay at the hotel was fine but our car along with 4 others got smashed and routed through. We were not informed our car was smashed untill we headed down in the morning and found the glass. Staff eventually provided us with a vacum and plastic for the window.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whistler, BC

Nice central hotel - close to Vancouver

Posted Oct 24, 2017
Our family chose this hotel because of it's easy access to the Skytrain - we hopped on it to head downtown for BC Lions game. Hotel provided plentiful free parking, free hot breakfast, outdoor pool and access to the Station Square Mall. Would definitely stay again. Staff was helpful and kind.
Comment from Hotel Management
Oct 27, 2017 by Scott , Hotel Management
Hello Tanyaewa, It is very nice knowing that we provided you all a good comfort of convenience on-site and in addition to how our central location makes a good use for you as well for off-site locations. Thank you so much, we really look forward to see you and your family again so we could make your stays enjoyable again. Sincerely, Scott Johnson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Posted Oct 24, 2017
Pros: Location
Location: Excellent location for shopping and public transit.
Pleasant and convenient. The staff was helpful and pleasant.
Comment from Hotel Management
Oct 27, 2017 by Scott J, Hotel Management
Hello Noel, We are glad to hear that your stay was a pleasant one. Thank you very much, we hope to have you stay over again. Sincerely, Scott Johnson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Great and Happy trip

Posted Oct 17, 2017
I like crystal mall n Metrotown. Conveniences and close to sky train, shopping and restaurant. Easy to exit everywhere. 👍
Comment from Hotel Management
Oct 21, 2017 by Fernanda, Hotel Management
Hello Vicky, I am glad to hear that our location was in your favour. The property is located right at the central area, right by all of the conveniences leading to other conveniences as well in which really helps out guests such as yourself to make it an even bigger plus. Thank you so much, we wish for your return and enjoy the rest of your day. Fernanda Foschi Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Oct 6, 2017
Pros: The location
Cons: The bed squeaked and I didn't care for the pillows. Are they different from before?
Location: Perfect location, right next to Metro-town, across from the skytrain, very good location.
I have stayed at this location several times and really enjoyed it. I always loved the ccomfort of the bed and pillows. This time the pillows didn't seem as good as before and the beds squeaked so guess we were in an older part of the hotel. The staff and location were excellent.
Comment from Hotel Management
Oct 13, 2017 by Scott, Hotel Management
Dear Anonymous, Thank you for your comments regarding your recent stay with us. We do regularly perform bed checks and pillow checks for comfort and use. I will be sure to review so that we can replace any that are not up to standard. Regards, Scott Johnson General Manager