Ratings based on 628 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is perfect.

Posted Sep 18, 2017
Close to skyline and massive shopping centre. The area is very safe even at night time. The room is clean and spacious with fridge and microwave. The hotel also has coined laundry srrvice. Breakfast is simple. It includes turkey/pork sausage, bacon, scrambled egg, muffins, bread, bagle, oats, cereal, pancake, apples, banana and oranges.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Posted Sep 15, 2017
Pros: Comfy beds & pillows, clean rooms, great staff
Helpful & friendly staff is all areas of the hotel.
Comment from Hotel Management
Sep 16, 2017 by scott, Hotel Management
Hi Sylvia, thank you for your feedback. Hope your next stay is just around the corner. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Friendly, Helpful Staff

Posted Sep 15, 2017
Pros: Staff and comfort
Cons: They are doing a great job.
Location: Stanley Park visit to totem poles and gardens, UBC gardens, Tellux Science Center,and scenic spot with good fish & chips at Go Fish for lunch
Hotel as advertised, no surprises. Everyone from front desk, housekeeping, and morning breakfast crew were friendly, helpful, and went above normal to make stay a pleasant experience. Rooms clean and beds/pillows were very comfortable
Comment from Hotel Management
Sep 16, 2017 by scott, Hotel Management
Hello Susan! What a great review, thank you! I will make sure the staff reads your comments as well. We are looking forward to your next stay. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Burnaby

Affordable and comfortable

Posted Sep 12, 2017
The hotel is walking distance to Metropolis, Crystal Mall, and the sky station. Starbucks and Tim Horten's are right next to the hotel. Very comfortable to stay at and the staff's service is excellent!
Comment from Hotel Management
Sep 15, 2017 by scott, Hotel Management
Thank you Hyun Jin! We hope you can stay with us again. Regards, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Regina, SK

The Burnaby Choice!

Posted Sep 4, 2017
We chose this hotel because of Expedia pricing was better than another chain we'd stayed at previously. So happy with this choice. Outdoor pool, full breakfast and a very comfortable stay in all ways. Hotel is in new condition, clean and the staff were very good. It was steps to the shopping centre, Crystal Mall & lots of food choices for the family. Will be back here again!
Comment from Hotel Management
Sep 8, 2017 by scott, Hotel Management
Wow, thank you for this review! We are very excited to hear we matched your expectations and are looking forward to seeing you again. Sincerely, Scott J General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island

Great Hotel!

Posted Sep 3, 2017
Stayed at this hotel when we were in town to see a concert. Friendly staff, checked in a bit early with no issue, clean room, everything you need for your stay. Sky train was just across the street making commuting to the concert very convenient. We would stay again! Thanks Hoilday Inn Express Metrotown!
Comment from Hotel Management
Sep 8, 2017 by scott, Hotel Management
Dear Guest, Thank you for your feedback, Our hotel is indeed the best location for concerts. A quick 15 minute ride on the Skytrain and you are at the door of the venues. We hope to see you again. Regards, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary AB

Great location hotel..

Posted Sep 2, 2017
Great location, comfortable beds, clean room We had to call room service as Bathroom toiletries are barely for one person..
Comment from Hotel Management
Sep 3, 2017 by scott, Hotel Management
Thank you Alen, I am happy to hear that you enjoyed the location and that our staff could assist you with the toiletries. Hope to see you in your next visit. Regards, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Great staff & location

Posted Aug 26, 2017
Overall, very pleased with: helpful staff, clean room, convenient parking, nice breakfast, and relaxing pool. And the location cannot be beat. However, the WIFI needs improvement. It works, but it's weak.
Comment from Hotel Management
Aug 29, 2017 by Scott Johnson, Hotel Management
Thank you for choosing our hotel. We are happy to hear that you had a pleasant stay with us, and found our amenities enjoyable! We do apologize for the WIFI connection issues you experience during your stay. During your next stay with us, we will do everything we can to ensure a stable internet connection for you. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
It was a good stay, clean and quiet. Very convenient location too. I would stay here next time I'm in town.
Comment from Hotel Management
Aug 25, 2017 by scott, Hotel Management
Dear traveler, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. Regards, Scott J General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Armstrong, BC

Great location

Posted Aug 21, 2017
Nice hotel and great location to shopping and restaurants. Quick hop onto the sky train right next door and you can go anywhere.
Comment from Hotel Management
Aug 24, 2017 by scott, Hotel Management
Hi Nellers, Thank you for your comments. We hope you can stay with us again in your next visit. Regards, Scott J General Manager