Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from South West

Quiet hotel, lovely staff

Posted Aug 27, 2016
Pros: Very quiet hotel, with good beds & decent food.
Cons: If they had rooms with a walk in shower it would be lovely but I appreciate the cost involved in that sort of change.
Location: We visited the Angel of the North & a couple of sewing shops on the way back from Hexham.
The old part of the hotel has a lovely character, but there are lots of steps up & down to the rooms in the modern part of the hotel. We had a lovely dinner from the fixed price menu, we has to be off early so I can't report on the breakfast. Slightly small room but the twin beds were comfortable and whilst I don't like a shower over the bath (I fell over getting into one in Cardiff) (Oh & the shower screen did leak) the bath room was clean & tidy. The pool was small but there was a steam room & hot tub and plenty of hand rails to make getting in & out easier. Staff were lovely, happy to help and worked well together.
5 out of 5
by Agnieszka

This traveler left a rating score only Posted Jun 1, 2016 on Hotels
3 out of 5
by Lorna from Shrewsbury

Dated but charming, service not 100%

Posted May 30, 2016 on Hotels
The hotel didn't know I'd paid in full and tried charging me twice. The check in wasn't very good, no info given about the hotel or where to go for breakfast. Long delays waiting for someone to serve at the bar.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 11, 2016 on Hotels
4 out of 5
by Jennifer from Leicester

Ok place, no issues

Posted Apr 27, 2016 on Hotels
A one night stay for business in the local area. The hotel is large (be warned that you may have quite a walk to get to your room), and the room i had was also a very good size. The hotel had good wifi and the breakfast selection was also good.
5 out of 5
by Bradley from Derby

Bolt hole in Burnley

Posted Apr 24, 2016 on Hotels
A quick overnight business trip. Whilst part of a chain the character of the hotel defies this. Such a beautiful stained glass window that cannot fail to impress.
5 out of 5
by nigel from Ireland

Great stsy

Posted Apr 17, 2016 on Hotels
Great stay staff fantastic especially Jodie the receptions was fantastic 5*
3 out of 5
by Jian from London

an old fashion hotel

Posted Mar 25, 2016 on Hotels
Shower is running cold water. My 6 years daughter nearly drowned in that swimming pool.
3 out of 5
by Robert

This traveler left a rating score only Posted Mar 9, 2016 on Hotels
3 out of 5
by Paul

Posted Mar 1, 2016 on Hotels
Room was nice the Beer was over priced and not nice