Ratings based on 236 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Professional

Posted Nov 23, 2016 on Hotels
Brilliant professional greeting on reception by a lady named Lou, which in turn was brilliant after a 9 hour drive.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Good Morning, Thank you for such lovely feedback, We are pleased that you enjoyed your stay at the Holiday Inn express Burnley, We do look forward to seeing you the next time you are in Burnley, Kind Regards Louise Guest Shift Team Leader
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Exactly what I needed as a stop off.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Good Morning, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay, We do hope you will visit us again in the near future. Kind Regards Louise Guest Shift Team Leader
4 out of 5
Recommended
for Everyone
by A verified traveler from burnley

It was very nice and welcoming

Posted Nov 11, 2016 on Ebookers
Pros: It felt like home all staffs are excellent and they provide food at any time
Cons: If there was Netflix on tv it would've been more entertaining
Location: If there could be any shops close by that would be open late at night
Comment from Hotel Management
Nov 14, 2016 by Louise, Hotel Management
Good Morning Sarah, Thank you for such lovely feedback! I am very pleased to hear that our staff made your stay pleasant, I have passed your comments on to the team. We look forward to seeing the next time you are in Burnley, Kind Regards Louise Guest Shift Team Leader
4 out of 5
by A verified traveler

Convenient to motorway, good for business meetingd

Posted Nov 9, 2016 on Hotels
Good value and easily accessible
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again the next time you're in Burnley, Kind Regards Louise Guest Shift Team Leader
4 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Many thanks for your 4 Star Rating! I hope we can welcome you back to the Holiday Inn Express Burnley in the near future.
4 out of 5
by A verified traveler

BBJs stopover

Posted Oct 2, 2016 on Hotels
Only stayed one night but found it all very relaxing.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Many thanks for your 4 star review! I do hope we can welcome you back to the Holiday Inn Express Burnley in the near future.
5 out of 5
by A verified traveler

Ideal stay for a day or two

Posted Oct 2, 2016 on Hotels
Very good standard and an ideal stay for one or two days in town.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Many thanks for your 5 star review! I do hope we can welcome you back to the Holiday Inn Express Burnley in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from essex

Great location near motorway and the town centre.

Posted Sep 28, 2016 on Ebookers
Fantastic first time in a hoilday Inn would recommend this hotel .
Comment from Hotel Management
Oct 1, 2016 by HotelStaff, Hotel Management
Many thanks for your 5 star rating! We hope to welcome you back to the Holiday Inn Express Burnley in the near future.
4 out of 5
by A verified traveler

Convenient, friendly, clean business hotel

Posted Sep 19, 2016 on Hotels
Nice friendly staff, excellent buffet breakfast and a short walk into town where decent Pubs and some very good restaurants can be found. I had business at Safran and the direct phone connection in reception to a good taxi company was helpful, along with the other good answers to questions etc. I came by train (Burnley Barracks Station is easily walkable) but proximity to the M65 ideal.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
4 out of 5
by A verified traveler

Adequate and clean hotel

Posted Sep 19, 2016 on Hotels
We found the room to be lacking storage space. There had been a leak which had run down the wall which could have been repaired in a tidier way. Also there were no electrical plugs beside the bed, my husband uses an apnoea machine which needs plugging in. Despite all this an extension lead was produced, the staff were very friendly and helpful, we will probably stay again. Also the breakfast was good.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments.