Ratings based on 244 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Posted May 21, 2017
Booked on line and the roon was as advised any campanile was the food was cold and had to go back to be warmed up dissaponte about the food
Comment from Hotel Management
May 22, 2017 by Louise​, Hotel Management
Good evening, Thank you for taking the time to leave a review of our hotel. Please accept our apologies regarding your experience in our restaurant during your stay. I have made a note of your comments and feed this back to the team. We look forward to welcoming you back the next time you are in Burnley, kind regards Louise Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect, relaxing stay

Posted May 15, 2017
Pros: The staff, location and breakfast.
Cons: Slightly limited price range for evening meal. Could offer more with lower budget. We'd have probably eaten there with family had this been available.
Location: Pendle Hill is lovely. Skipton car journey, but worth the visit.
Stayed for one night to visit family. The staff were excellent. We had to change the booking before arrival and they could not have been more helpful. Throughout our stay ALL the staff were professional, helpful, polite and friendly. Our room was clean, bright and very comfortable. The bar was modern and a great meeting area. We only had a sandwich in the evening, but it was very nice. Breakfast plentiful and even the coffee was fine (we had some bad machine coffee in many a hotel!).
Comment from Hotel Management
May 16, 2017 by louise, Hotel Management
Thank you for the five star rating of the Holiday Inn Express Burnley, I am really pleased you enjoyed your stay with us and that the staff were professional, polite and friendly. Pendle Hill is lovely and offers great views from the top of the hill. I do hope we can welcome you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very handy for several towns great staff

Posted Feb 23, 2017 on Ebookers
Stayed to visit burnley football club enjoyed the stay enjoyed lincoln city winning more. Nice staff very clean
Comment from Hotel Management
Mar 3, 2017 by Tom - Guest Services Manager., Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by john

football

Posted Feb 19, 2017 on Hotels
excellent walking distance to turf moor along canal towpath & Lincoln city won............
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Good Afternoon, Thank you for taking the time to leave feedback for our hotel, I am really pleased that you enjoyed your stay and Lincoln won, We hope you will visit us again the next time you are in the area, Kind Regards Louise Guest Services Manager
4 out of 5
by Craig

Overall very nice

Posted Feb 3, 2017 on Hotels
Another nice express hotel as usual. Not much in local area but you could walk along the canal into Burnley. Breakfast and room same as always. I do however find evening meals rather overpriced for what they are.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Good Morning Craig, Thank you for taking the time to leave feedback for our hotel, I am pleased that you had a nice stay with us, i have made a note of your comments. We look forward to welcoming you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
5 out of 5
by A verified traveler

Football week

Posted Nov 28, 2016 on Hotels
Wonderful stay for our group of footballers We will be back Thanks for your kindness
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Louise Guest Service Team Leader
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much for your four star review of our hotel.  We hope you will visit us again the next time you are in Burnley, Kind Regards Louise Guest Service Team Leader
4 out of 5
by A verified traveler

Professional

Posted Nov 23, 2016 on Hotels
Brilliant professional greeting on reception by a lady named Lou, which in turn was brilliant after a 9 hour drive.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Good Morning, Thank you for such lovely feedback, We are pleased that you enjoyed your stay at the Holiday Inn express Burnley, We do look forward to seeing you the next time you are in Burnley, Kind Regards Louise Guest Shift Team Leader
4 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Exactly what I needed as a stop off.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Good Morning, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay, We do hope you will visit us again in the near future. Kind Regards Louise Guest Shift Team Leader
4 out of 5
Recommended
for Everyone
by A verified traveler from burnley

It was very nice and welcoming

Posted Nov 11, 2016 on Ebookers
Pros: It felt like home all staffs are excellent and they provide food at any time
Cons: If there was Netflix on tv it would've been more entertaining
Location: If there could be any shops close by that would be open late at night
Comment from Hotel Management
Nov 14, 2016 by Louise, Hotel Management
Good Morning Sarah, Thank you for such lovely feedback! I am very pleased to hear that our staff made your stay pleasant, I have passed your comments on to the team. We look forward to seeing the next time you are in Burnley, Kind Regards Louise Guest Shift Team Leader