Ratings based on 258 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Camberley

Posted Oct 1, 2017
We stayed for one night whilst working away. Clean room, nice breakfast and friendly staff. I would recommend this hotel.
Comment from Hotel Management
Oct 1, 2017 by Louise, Hotel Management
Thank you for the 5 out of 5 rating of the Holiday Inn Express Burnley, We are really pleased you had a nice stay with us and that you found the rooms clean and the staff friendly. We look forward to seeing you the next time you are in Burnley, Kind regards Louise Guest Service Manager
5 out of 5
by James

Excellent

Posted Jul 10, 2017 on Hotels
We enjoyed our stay and will book again next time we go down to Burnley.
Comment from Hotel Management
Jul 15, 2017
Thank you for your lovely feedback, we appreciate all feedback we receive, I am pleased you enjoyed your stay with us,I do hope that you will choose Holiday Inn Express Burnley should you return to the area again, Kind Regards Louise Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from reading

Close to motorway

Posted Jun 30, 2017
Very nice experience great breakfast stafff helpful and polite. Only downside for me was bed little uncomfortable had sore pressure points in morning.
Comment from Hotel Management
Jul 1, 2017 by Louise​, Hotel Management
Thank you for your lovely feedback, we appreciate all feedback we receive, I am pleased you enjoyed your stay with us. I have made a note of your comments and will pass this on to the team. I do hope that you will choose Holiday Inn Express Burnley should you return to the area again, Kind Regards Louise Guest Services Manager
2 out of 5
by A verified traveler

Good location for Burnley

Posted Jun 26, 2017 on Ebookers
We were given a disabled room, which wasn't a problem, but the pull out bed was very uncomfortable, the bathroom was a wet room so after having a shower you had to stand in 1cm of water to use the sink and toilet....this lasted until the room was cleaned as there was no mop etc. The breakfast was good but there was a dance exam going on so the area was packed with children and it felt like you had a audience whilst eating your breakfast. The worst thing was there was a very loud noise everytime someone turned the taps on in another room, which woke us up both mornings. Did report this to reception but the problem was still there the following day. We have stayed in this hotel before and it was OK just disappointing this time.
Comment from Hotel Management
Jun 29, 2017 by Louise​, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Burnley. I have made a note of your comments and I will feed this back to the team. Kind Regards , Louise Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Nice hotel with a pleasant walk into the town

Posted Jun 23, 2017
stayed one night, helpful staff and good breakfast
Comment from Hotel Management
Jun 23, 2017 by louise, Hotel Management
Good Afternoon, Thank you for leaving feedback for our hotel, I am really pleased that the staff were helpful and that you enjoyed the breakfast, We hope to welcome you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
5 out of 5
by A verified traveler

Alovely 2 night stay

Posted Jun 1, 2017 on Hotels
this stay was amazing. From beginning to end, reservation was easy to navigate on site. Staff were friendly, smiley and always happy to help. Food was varied, hot and plentiful. The service was spot on. would most definitely recommend this hotel to everyone.
Comment from Hotel Management
Jun 5, 2017
Good Afternoon, Thank you for taking the time to leave feedback for our hotel, I am really pleased you had an amazing stay with us and the staff were friendly, smiley and always happy to help, We look forward to welcoming you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Posted May 21, 2017
Booked on line and the roon was as advised any campanile was the food was cold and had to go back to be warmed up dissaponte about the food
Comment from Hotel Management
May 22, 2017 by Louise​, Hotel Management
Good evening, Thank you for taking the time to leave a review of our hotel. Please accept our apologies regarding your experience in our restaurant during your stay. I have made a note of your comments and feed this back to the team. We look forward to welcoming you back the next time you are in Burnley, kind regards Louise Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect, relaxing stay

Posted May 15, 2017
Pros: The staff, location and breakfast.
Cons: Slightly limited price range for evening meal. Could offer more with lower budget. We'd have probably eaten there with family had this been available.
Location: Pendle Hill is lovely. Skipton car journey, but worth the visit.
Stayed for one night to visit family. The staff were excellent. We had to change the booking before arrival and they could not have been more helpful. Throughout our stay ALL the staff were professional, helpful, polite and friendly. Our room was clean, bright and very comfortable. The bar was modern and a great meeting area. We only had a sandwich in the evening, but it was very nice. Breakfast plentiful and even the coffee was fine (we had some bad machine coffee in many a hotel!).
Comment from Hotel Management
May 16, 2017 by louise, Hotel Management
Thank you for the five star rating of the Holiday Inn Express Burnley, I am really pleased you enjoyed your stay with us and that the staff were professional, polite and friendly. Pendle Hill is lovely and offers great views from the top of the hill. I do hope we can welcome you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
4 out of 5
by Johan

Posted May 13, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you Johan for your four star review of the Holiday Inn Express Burnley. We look forward to welcoming you back the next time you are in Burnley, Kind Regards Louise Guest Services Manager
4 out of 5
by John

Standard holiday inn

Posted Apr 24, 2017 on Hotels
Typical holiday inn express sparse aminaties but good staff & breakfast
Comment from Hotel Management
Apr 26, 2017
Hello, Thankyou for taking the time to leave feedback regarding your most recent stay with us. We hope to see you again soon at the Holiday Inn Express Burnley. Kind Regards, Tom - Guest Services Manager.