Ratings based on 1,003 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Comfortable Hotel

Posted Sep 18, 2017
Pros: Clean room and breakfast area.
Cons: Hallways and exits.
Location: 15 minutes drive to Mall of America
The room was very clean and comfortable. The newly refurbished dining area and breakfast is very pleasant with enough space for all. The hallways and exit areas are quite grubby and in need of updating. However, this was in contrast to the bedroom which was recently updated and very comfortable. Good hotel and reasonable price.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Bill, thank you for sharing your experience at the LivINN Hotel. We are glad to know you loved the comfort of your well-appointed room and found us to be a great value in the area. We also appreciate your observation and have taken a note of the same. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Thanks so much, Stephan Storch, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

First time

Posted Sep 15, 2017
Bed was great. Bathroom had been updated but not the tub. Lobby floors, and halls needed a vacuuming badly. We didn't eat the bkfst so can't comment
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for your stay. We are glad you had an overall comfortable visit and that you liked our comfy beds. I have shared your comments with my housekeeping team so that they can do the needful. We appreciate your candid feedback and hope to see you again soon. Thanks so much, Stephan Storch, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Posted Sep 13, 2017
Pros: Cleanliness
Cons: N/A
Location: Met our bus at Burnsville Mall for a vacation
Wonderful place, close to our Bus pick-up place. Price was right and easy to find.
Comment from Hotel Management
Sep 13, 2017 by General Manager , Hotel Management
Elsie, thanks for the terrific feedback. We are delighted to know our location was perfect for your needs and that you were very much impressed with the great value we offer. It was such a pleasure serving you at the LivINN Hotel, and we look forward to doing so again in the near future. Thanks so much, Stephan Storch, General Manager
1 out of 5
by A verified traveler

Mystery Attempted Charge to my Credit Card

Posted Sep 8, 2017
Overall the stay was fine, only stayed one night with my parents. But today I get an email from my credit card company that a charge for 278 dollars was declined. I did not authorize this charge so now I am really upset.
Comment from Hotel Management
Sep 13, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry if you were overcharged for your stay, and we want you to know that it was not intentional. We will investigate our records to find out what went wrong and use this to aid in training to ensure this is not an issue for future guests. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. Thanks so much, Stephan Storch General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Sep 5, 2017
Pros: bed
Cons: not baby lotion in the bathroom
Location: Visiting friends
It was Good staying in there, their services were good and the breakfast was on point.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Alpha, thank you for staying with us while you were here to visit your friends. We are thrilled to know you loved our outstanding service and the excellent breakfast we serve. We hope to see you again soon. Thank you, Stephan Storch, General Manager
3 out of 5
by A verified traveler from manitoba, Canada

Close to valley Fair, twin city outlet mall

Posted Sep 2, 2017
In the night time so much noise, you need a swimming pool for kids and for parents,to help them relieve from all day shopping,to relax.breakfast is wonderful. staff is very helpful especially the one who look after breakfast.
Comment from Hotel Management
Sep 3, 2017 by General Manager, Hotel Management
Clem, thanks for being our guest and sharing the review. We are pleased you had a pleasant stay and that you were impressed with our location convenient for your needs. However, I am sorry we missed meeting some of your expectations. We appreciate your feedback and hope to have the opportunity of making your next stay perfect in every respect. Stephan Storch, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Great value, very clean and neat. Staff is very helpful
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Thank you for staying at the LivINN Hotel Minneapolis-South Burnsville. We are delighted to read you liked our well-kept property and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Thanks so much, Stephan Storch, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel, convenient location

Posted Aug 30, 2017
Loved our stay. Our room was very clean and comfortable. The staff was very friendly and helpful. We really liked the selection and taste of the breakfast buffet. The lounge/dining area was very clean and modern. We will definitely stay at this hotel again should we be back in the area. Thank you!
Comment from Hotel Management
Aug 31, 2017 by General Manager , Hotel Management
Wow - Monika, thanks for the awesome feedback. We are thrilled to know you loved your clean, comfortable room and were impressed with our delicious breakfast offerings. It was a pleasure serving you at the LivINN Hotel, and we look forward to welcoming you back soon. Thanks so much, Stephan Storch  General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Highly recommend it.

Posted Aug 30, 2017
For the price, it was everything you get anywhere else at 50% more. Stay here! You will not be disappointed.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Sharon, thank you for sharing your amazing comments about the LivINN Hotel. We are thrilled to read you found us to be an excellent value in the area and were impressed with all the aspects we have to offer. Thank once more for including us in your travel plans, and we look forward to hosting you again soon. Thanks so much, Stephan Storch, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, Va

Excellent hotel close to the airport

Posted Aug 27, 2017
Excellent and the hotel was close to the airport and downtown Minnesota. The rooms was well organized and fabulous. They have experienced staff. They have nice restaurant and you can order ur food if u want.
Comment from Hotel Management
Aug 27, 2017 by General Manager , Hotel Management
It was an absolute delight having you as our guest at the LivINN Hotel. We are thrilled to know you were impressed with every aspect of our hotel, especially with our proximity to the airport. We look forward to being of your service again whenever your plan brings you our way! Thank you, Stephan Storch, General Manager