Ratings based on 92 Verified Reviews

4.5 out of 5
81% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent location

Posted Jan 22, 2018
Close to city center, very clean and comfortable SPA experience..also very rich breakfast buffet.
Comment from Hotel Management
Jan 23, 2018 by Carmen Timofte, Hotel Management
Dear Mr. Erkan; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards, Carmen Timofte Guest Relations Officer
4 out of 5
Recommended
for Everyone
by A verified traveler from KWT

Nice hotel

Posted Jan 17, 2018
Pros: Staff are nice and helpful , clean rooms , convenient location , walking distance from the mall
Cons: Air conditioning should be improved , I could not control the heater. The room was warm all the time
Location: 2 large malls walking distance
We had nice stay , staff are helpful convenient location , clean and comfortable rooms
Comment from Hotel Management
Jan 20, 2018 by Carmen Timofte, Hotel Management
Dear guest; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards, Carmen Timofte Guest Relations Officer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
قnice hotel. Good location .beside 2 moles and nice reception. All over it very good hotel. And bursa is nice place to visit
Comment from Hotel Management
Jan 20, 2018 by Carmen Timofte, Hotel Management
Dear guest; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards, Carmen Timofte Guest Relations Officer
4 out of 5
Recommended
for Everyone
by A verified traveler from bahrain

Nice and very clean

Posted Dec 24, 2017
Pros: Clean rooms
Cons: NA
Location: Na
My stay was very short and it was sweet and experienced a comfort stay in very good condition rooms
Comment from Hotel Management
Dec 25, 2017 by Carmen Timofte, Hotel Management
Dear Mr. Khalid ; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards, Carmen TIMOFTE Guest Relations Officer gr@cpbursa.com 00902248000800
5 out of 5
Recommended
for Everyone
by A verified traveler from qatar

Nice and helpfull staff

Posted Nov 25, 2017
Hotel staff made the difference by being nice and helpfull. Room was to my expectations.
Comment from Hotel Management
Dec 9, 2017 by Carmen Timofte, Hotel Management
Dear Mr. Abdullah , We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service, quality and Turkish hospitality. Your overall satisfaction is what we aim for as a Hotel and as a whole team that stands behind it, therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further. We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one. Best Regards, Carmen TIMOFTE Guest Relations Officer gr@cpbursa.com 00902248000800
5 out of 5
by Tariq

Satisfaction

Posted Nov 11, 2017 on Hotels
It was excellent. I have faced cleanliness and air conditioning issues. But the reaction was so good. The duty manager Oscar has did his best bring us back to satisfaction conditions I thnx him a lot. And also special thanks to Hawa She is excellent representative in reception
5 out of 5
by Ahmad

Nice and clean

Posted Sep 19, 2017 on Hotels
Nice hotel with friendly staff. Location was good with two malls behind, but 10-15 mins to the downtown
Comment from Hotel Management
Oct 4, 2017
Dear Mr.Ahmad; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards,
5 out of 5
Recommended
for Families
by A verified traveler

Nice business hotel in Bursa

Posted May 3, 2017
Pros: The staff is very friendly and helpful.
Cons: The parking lot is quite small yet the hotel offers 7x24 vale service so you even need to park yourself.
Location: All the major attractions (City-Center, Zoo, Stadium, Shopping Malls, etc) are within a 20 min driving distance.
We stayed at Crowne Plaza BURSA as a family for 2 nights. The hotel is brand-new (opened in 2012), room size is above average and food delicious. With my wife we had also a massage treatment at the SPA which was up-to Istanbul standards.
Comment from Hotel Management
May 27, 2017 by Ebru KAHRAMAN -Guest Relations, Hotel Management
Dear Mr.Onur; We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards,
5 out of 5
by A verified traveler

Excellent sevice from reception & concierge staff

Posted Apr 10, 2017 on Hotels
Everything was very good, with the exception of the housekeeping's inconsistencies Regarding bathroom and towel supplies, such as no bath towels one day, checking for additional toilet and regular tissues, and torn and tattered towels that should have been tossed! The breakfast room staff should be more alert to the needs of the guests, i.e., asking for coffee refills, and clearing dirty plates.
Comment from Hotel Management
Apr 26, 2017
Dear Valued Guest, We thank you very much for taking time and complimenting our Hotel and our team after your recent visit to Crowne Plaza Bursa Convention Center & Thermal Spa. Receiving your note with such a positive manner gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the outstanding customer service, quality and Turkish hospitality. As Crowne Plaza Bursa Convention Center & Thermal Spa working team members, our main goal is to provide you excellent customer service and make you happy while you stay with us. Therefore, we greatly appreciate every suggestion, feedback and comment we receive; that motivates us to develop and improve even further. We hope you to come back to our Hotel in the future again. We will use as an opportunity to offer you the improved quality and hospitality of our hotel to make your stay a memorable one. Best regards,
4 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
It was nice