I had the worst hotel experience ever with management at this hotel just because my wife forgot to bring our 1 year old sons ID. She is still breastfeeding him. They said they need it for security . I have told them that I can bring a paper from police station, was refused. I was offering to get ID number still they said no. I wanted to give them his birth certificate but they said no. what else can be better than a birth certificate ???They were insisting to see the ID even ID does not have a picture. They were telling us just get out of the hotel with the baby even we have drove 5 hours to get there. They are like third-world countries rulers. They are always right. Finally my sister send me ID then we got in. Also there was no AC in the room. when we have asked to turn on they said it is not working in this month. I have no idea what they were thinking. AC and heat should be available to customer anytime. It is customer choice not management. There is no slope front of entrance. It is far away and located behind parking lot. If someone park there it will be hard to use it. the hotel is in the middle of nowhere with no shops accessible nearby by foot.
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Dear Sachiko, Thank you for taking the time to tell us about your experience at the ibis Otel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. According to local law ID cards are required.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.