Ratings based on 9 Verified Reviews

3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not well maintained

Posted May 31, 2015
The staff weren't very nice. They checked us in a smoking room and when we asked to change the room they said that there are no other rooms available and after insisting they gave us a nonsmoking one.
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Thank you for taking the time to tell us about your experience at the ibis Otel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
1 out of 5
by A verified traveler from Ankara

it is not a customer oriented hotel

Posted May 11, 2015
Pros: It was clean.
Cons: Management has to be more polite. They have to solve problems not make it worst.
Location: the hotel is in the middle of nowhere with no shops accessible nearby by foot
I had the worst hotel experience ever with management at this hotel just because my wife forgot to bring our 1 year old sons ID. She is still breastfeeding him. They said they need it for security . I have told them that I can bring a paper from police station, was refused. I was offering to get ID number still they said no. I wanted to give them his birth certificate but they said no. what else can be better than a birth certificate ???They were insisting to see the ID even ID does not have a picture. They were telling us just get out of the hotel with the baby even we have drove 5 hours to get there. They are like third-world countries rulers. They are always right. Finally my sister send me ID then we got in. Also there was no AC in the room. when we have asked to turn on they said it is not working in this month. I have no idea what they were thinking. AC and heat should be available to customer anytime. It is customer choice not management. There is no slope front of entrance. It is far away and located behind parking lot. If someone park there it will be hard to use it. the hotel is in the middle of nowhere with no shops accessible nearby by foot.
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Dear Sachiko, Thank you for taking the time to tell us about your experience at the ibis Otel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. According to local law ID cards are required. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
3 out of 5
by A verified traveler from Saudi Arabia

The was small and my family did not like the hot

Posted Aug 8, 2014
The hotel is far away from the city And the bus station is far from the location .so we have to walk away to find bus
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Thank you for taking the time to tell us about your experience at the ibis Otel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

easy check in & check out

Posted Feb 19, 2013
Clean Room good service , easy check in & check out
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
We thank you for choosing ibis Bursa We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Bursa in the near future. Sincerely Yours,
3 out of 5
Recommended
for Everyone
by LDG from Pennsylvania, USA

Watch for little details that affect your stay.

Posted May 23, 2012
Pros: Design of room -very modern
Cons: Service or lack of it from Desk persons
Location: Outside of the main town and off the main road.
Air conditioning not working so the maitenance person opened the access to the window. We not only had some air circulation, but we had a rock concert with it. Not a restful night's sleep. Desk people minimumly helpful but maintenance person came to the rescue several times. Ask which computer is attached to the printer before you try to print. Reasonable place to stay if that's all you need. Don't count on the amenities without questioning.
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Thank you for taking the time to tell us about your experience at the ibis Otel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from bayern

Gut für kurze Reisen sowie geschäftliche Aufenthal

Posted Aug 12, 2015
War bereits schon öfters in diesem Hotel, empfehlenswert, leider keine Familienzimmer vorhanden, sonst sehr günstig und gut!
Comment from Hotel Management
Dec 22, 2015 by İbis Bursa, Hotel Management
Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Otel Bursa. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
3 out of 5
by A verified traveler

per tutti

Posted Sep 14, 2014
consigliato per tutti, sia affari, studenti, famiglie
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso ibis Otel Bursa. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti.
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland/Italy/ Germany

Optimum price quality ratio!

Posted May 18, 2014
Pros: Cleanliness, comfort, friendliness and helpfulness of staff.
Cons: I am completely satisfied with the price quality ratio.
Location: The hotel is outside the centre of Bursa, there can't be done anything worth for a tourist.
The hotel is clean, comfortable, beds are good and we really enjoyed our time in Bursa. Staff is vey friendly and helpful. Unfortunately the position is a little outside, but you can easily reach the cent by bus, dolmus or taxi. Breakfast is extra but very good with great choice.
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
We thank you for choosing ibis Bursa We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forward welcoming you back in ibis Bursa in the near future. Sincerely Yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Empfehlung

Posted Jul 11, 2013
super gelegen aussreichend parkplätze werde im winter wieder in der gegend sein und buche sicher wieder hier.....preis leistung für bursa unschlagbar
Comment from Hotel Management
Dec 22, 2015 by ibis Bursa, Hotel Management
wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Otel Bursa. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen