Standard Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets
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Reviews of Burton Inn & Suites

2.5 out of 5
Burton Inn & Suites
1343 S Center Rd, Burton, MI

Reviews

5.6
Rating 10 - Excellent. 27 out of 268 reviews" "
Rating 8 - Good. 60 out of 268 reviews" "
Rating 6 - Okay. 60 out of 268 reviews" "
Rating 4 - Poor. 62 out of 268 reviews" "
Rating 2 - Terrible. 59 out of 268 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

William

Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

2/10 Terrible

Diwon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay here again!
I booked a hot tub room with Hotels.com at Burton Inn. When we got there the desk clerk said they didn't even have hot tub rooms for rent! We got a king bed room for the night with broken furniture, no remote for the TV, a refrigerator that had moldy, stinky mess (filled the room for hours with that smell!) and a door that didn't lock properly! For this we paid $70?!?!
Stayed 1 night in Jun 2021

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Donald

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities
Believe the reviews
The reviews are right the room was not very clean and one cup coffee maker was there with Cord Cut off the shower was really dirty the blankets on the bed were horrible something was going on in the front of the hotel in room 104 people going in and out every 2 to 3 minutes. The TV cord was spliced so the picture doesn’t even come in very good Just a nasty place
Stayed 1 night in May 2021

2/10 Terrible

mariann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was dirty and no tv working no i would not recommond to anyone
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Room was dirty and dead bugs on table old trash from other people left in room sink was leaking no towel no remote for tv . Front desk was rude
Stayed 1 night in May 2021

2/10 Terrible

Buffy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There tv has no stations on it that worked at all.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It looked like a crack motel with broken door locks and dirty pair of underwear was in my bathroom which tells me it wasn't cleaned. Cigarette burns were everywhere! The desk chair was torn to shreds.
Stayed 1 night in Feb 2021

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Ashraf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Joshp, Chicago

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
dirty and smelly rooms the bathrooms completely disgusting and even with feces from previous guests
Stayed 1 night in Nov 2020

2/10 Terrible

BARTIRA

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad location to stay
bed not clean, a lot noise, etc
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020

2/10 Terrible

Pamela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT RECOMMEND!!!
The hotel looks nothing like picture, maybe it did 30 yrs ago! completely run down with carpet as old as building! outside area also dirty with trash everywhere. rooms were not cleaned. It was disgusting!!! DO NOT RECOMMEND!! Some pretty rough looking people in and out all during night hrs, questionable? Will NEVER stay again!
Stayed 1 night in Oct 2020

10/10 Excellent

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The refrigerator door wouldnt stay closed and the tv had lousy reception, but overall the room was clean and neat
Stayed 1 night in Oct 2020

2/10 Terrible

Mj, Mj Michigan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad every thing room and every inch in bathroom
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please DO NOT stay here!! It is dirty and trashy and has bed bugs!! I'm STILL dealing with bites and PRAYING TO GOD that the bugs aren't in my car and home
Stayed 1 night in Sep 2020

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Poor financial system
I have a credit card designed so the numbers can't be stolen, the would not use the card. So 18th century.
Stayed 1 night in Sep 2020

10/10 Excellent

Reynard

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2020

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Aishaá

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs A New Manager And New Cleaning People
First room I got was completely dirty . Hair and glue was all in the sink . Bathroom . Nothing was clean honestly except the beds. So he gave me another room after me waiting in the lobby because he was “using the bathroom” So this room he gives me already has ashes on the microwave, in the trash can and on the nightstand but I still took the room . So now fast forward to when I leave to go get something , I don’t have a key cause he switched me rooms . Went to the lobby he was nowhere to be found . More customers came in still nowhere to be found . So I knocked in the room that he was in and he claims he was “using the bathroom” just say you was sleep -_-
Stayed 1 night in Jul 2020

2/10 Terrible

Sonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

SpartanArtist, Chicago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old disgusting hotel with drug and hooker activity did not sleep well or feel safe
Stayed 1 night in Jul 2020
Response from manager on Jul 13, 2020
thank you

2/10 Terrible

Maggie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible all around
Made reservation after 6pm. Got to hotel at 1230 am and the lady says they don’t hold reservations after 6pm. People were blasting music outside. Overall glad I didn’t stay. Never recommend
Stayed 1 night in Jul 2020
Response from manager on Jul 13, 2020
thank you

4/10 Poor

Clinton

Disliked: Room comfort
Stayed 1 night in Jul 2020
Response from manager on Jul 13, 2020
thank you

2/10 Terrible

Quentin

Stayed 2 nights in Jun 2020
Response from manager on Jul 13, 2020
thank you

6/10 Okay

Verified traveler

Traveled with partner
Good stay good price. Got exactly what i paid for will use again
Stayed 7 nights in May 2020
Response from manager on Jul 13, 2020
thank you

8/10 Good

Maryah

Stayed 1 night in May 2020
Response from manager on Jul 13, 2020
thank you

6/10 Okay

John

Liked: Staff & service
False Pretenses.
The app says that the room looks differently. My reservation didn't get processed at all so I didn't get the collection of my nights. The tv channels were fuzzy and some didn't show at all. The carpet was damaged and poorly maintained. The entire room smelled like cigarette smoke.
Stayed 1 night in May 2020

10/10 Excellent

Kayla

Liked: Room comfort
Nice stay
Needs cleaning better an heated room upon arrival
Stayed 1 night in Mar 2020
Response from manager on Mar 27, 2020
we do that but we need guest cinfirmation call for arrival time.

6/10 Okay

mic

Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2020
Response from manager on Mar 27, 2020
thanks for your kind review

2/10 Terrible

Jenn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Checked in turned the heat on and left. 3 hours later still freezing!! Jacuzzi tub soaked the whole enitre bathroom floor before it was on for 3 min! Clothes and other personal items soaked and ruined😔😔😔 telephone line cut so i couldnt contact office via call so i went to the office to heari only work front desk idk what to tell ya. Never again will i spend 100dollars for an anniversary weekend to an establishment worth20 a night
Stayed 1 night in Mar 2020
Response from manager on Mar 16, 2020
sorry

4/10 Poor

larry

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty dirty
The place was dirty and service was bad. All functions in the hotel room did not work properly or was noisy.
Stayed 1 night in Mar 2020
Response from manager on Mar 16, 2020
i reviewed the camera footage of your check in and if you could name one function , other than you making fun of the hotel employee. anyway sorry that we could not meet your high standards.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Friendly staff. Inexpensve room. Quiet stay. Always quick to respond to our requests.
Stayed 1 night in Feb 2020
Response from manager on Feb 28, 2020
thank you

8/10 Good

jim

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from manager on Feb 25, 2020
thank you for staying with us and hope to serve you better in the future

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked ran down and very outdated. Breakfast was pitiful. Cold cereal and toast is allthey had☹️
Stayed 1 night in Feb 2020
Response from manager on Feb 12, 2020
we offer continental breakfast only. coffee, donuts cold n hot cereal and juice.

2/10 Terrible

Angelina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cat turd
There was a large cat turd in our room. Yes, you read that right. So of course the rest of the room was dirty and gross. Hairs all over surfaces, clogged sink and cat poop. The parking lot was not salted so you could enjoy a night death trap of a walk to your cat Poop room. 0/10 would NOT RECOMMEND.
Stayed 1 night in Feb 2020
Response from manager on Feb 7, 2020
thanks for your review

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everythibg smell smoke. Bedding had a cigarette burns. Washroom with spider web and mold. Room to cold and heating didnt work ok
Stayed 1 night in Jan 2020
Response from manager on Feb 7, 2020
thank you anonymous for your review.

6/10 Okay

Elmer

Stayed 1 night in Jan 2020
Response from manager on Feb 7, 2020
thank you Elmer for your review.

6/10 Okay

Erick

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from manager on Feb 7, 2020
thanks Erick for your review

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very nice very comfortable and very quiet I recommend to go to very trustworthy
Stayed 1 night in Jan 2020
Response from manager on Feb 7, 2020
thank you Kayla for your review

4/10 Poor

James

Disliked: Room comfort
Stayed 2 nights in Dec 2019
Response from manager on Dec 17, 2019
thank you for the rating.

8/10 Good

Tushawnda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from manager on Dec 17, 2019
thanks for the rating.

8/10 Good

Tushawnda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from manager on Dec 17, 2019
thank you, i noticed you are a frequent guest here. appreciate your loyalty.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Motel was located near our concert... Bathroom was disguisting, didnt notice it til we returned from concert, bathroom walls had feces on them, looked like staff tried to wash off, but was very visible.
Stayed 1 night in Nov 2019
Response from manager on Dec 17, 2019
sorry for any inconvenience and promise to offer better hospitality next visit.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we arrived the parking lot was so full of ice that I almost fell a few times! (Took pictures) We checked in and the front desk girl was oblivious to her job! Checked us into a room that the key card didn’t work! I went back down to the desk and she said, “oh that must be the room they were talking about!” It was on the second floor, and the balcony was covered in snow as I told her, she ignored me! She changed my room! So we had to the walk through all the snow to another room on the back side of the building! We could barley get to the door because if the snow! The key card worked for this room!! We went to enter the room to discover that it was not ready, and pretty sure someone was in the shower! This was a disaster! I went back down to the desk and explained we wanted to leave! Then the front desk girl got an attitude, and said she would dispute my deposit refund because I cancelled! As I begun to explain how I showed up, sign paperwork, and gave her money, shows I showed up for my reservation! I was leaving because the facility is unsafe, and staff is incompetent! She stood there dumbfounded! This place needs a lot of work and is not in a nice area! Definitely a motel with questionable activity happening there!
Stayed 1 night in Nov 2019
Response from manager on Dec 17, 2019
sorry for the snow but we have to wait for the snow removing company in the morning to clean the parking lot, staff can only clean walkways. housekeeper forgot to clean a room and we all make mistakes and front desk was helpful and apologized about that and gave you a different room, gave you your money back .

8/10 Good

John

Stayed 1 night in Nov 2019