Indoor pool

Reviews of All Saints Hotel

4 out of 5
All Saints Hotel
Fornham St Genevieve, Bury St Edmunds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 271 reviews" "
Rating 8 - Good. 89 out of 271 reviews" "
Rating 6 - Okay. 16 out of 271 reviews" "
Rating 4 - Poor. 5 out of 271 reviews" "
Rating 2 - Terrible. 4 out of 271 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, excellent breakfast. The spa is good and the gym is awesome.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, were fantastic! I loved the energy I got from my time there. I would highly recommend a stay!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Tariq, Dhahran

Stayed 5 nights in Nov 2023

8/10 Good

May

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel with some iffy security
I have stayed at this hotel a couple times now for pleasure and also business and it has always been fantastic. Unfortunately this last stay was not the best but was down to a resident not the hotel, but they seemed to be very limited what they could do as security had gone home. We returned to the hotel on our second night and after a long day Xmas shopping had a drink and chilled in the room. Got our heads down at reasonable hour but was awakened by next door swearing, shouting and all in all being a pest. Security was nowhere to be seen even though CCTV on every floor and this guy was in out the room more times than a fly in a cow shed!!! I wanted to ask them to calm down but was advised by other guests let the hotel sort. Quietened down and we all got some sleep from 2am but at 7.30am it all kicked off. Enough is enough so contacted reception who came to sort but the occupant was aggresive and told him to get out. Again quietened down so enquired at reception if been sorted and he had been thrown out and was told sort of. We are sat having breakfast and in he walks thinking he owns the place larger than life so not sorted by hotel. Disappointed as many residents on that floor was very worried what would happen and at no point hotel made them feel safe. No offer of any compensation so be prepared to look after yourself. Such a shame as a lovely hotel with great staff ruined by self centred idiot.
Stayed 2 nights in Nov 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

STEVE

Stayed 1 night in Oct 2023

8/10 Good

andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. The spa was very nice and clean with a decent pool temperature. Steam room, sauna, hot tub and spa pool all at an excellent temperature. The room was a good size with a very nice hot shower and comfy bed. Little disappointed with breakfast selection. Ran out of fruit, croissants and yogurts half way through breakfast time. Hot buffet also kept running out of food. Needed more frequent checks on availability of items and replenishment. Second morning slightly improved.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Stayed 1 night in Jul 2023

8/10 Good

Sam

Stayed 2 nights in Jul 2023

8/10 Good

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice in the location
As a frequent guest I would recommend this hotel to anyone, The hotel is ideal for me, High standards with convenient parking a rarity in the area. My only real negative is changes to booking process has reduced the number of times I stay, If booking through Hotels.com you have to include breakfast (for 2) which increases the price not good if you book a double room for 1 person, start early and only have a small breakfast which must be common for many business trips . There is construction works going on at the minute which detracts from the appeal and pricing doesn’t reflect this, during this stay I had problems wit Wi-Fi it was slow for a big period of time but I haven’t experienced this
Stayed 1 night in Jul 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good, currently under renovation and extension but great service as always.
Stayed 1 night in Jul 2023

8/10 Good

Pawel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would've been 5 out of 5 but the breakfast experience spoilt it slightly. Hot buffet served by someone else, coffee in urn, one toaster for 2 slices of bread for the whole restaurant, American, latte, cappuciono Not included and had to pay for it separately. For 150quid a night, you'd expect a premium coffee with breakfast and list of more a la carte choices for food. Staff were so very helpful, nice and worked really, really hard.
Stayed 1 night in Jul 2023

8/10 Good

Mary

Stayed 4 nights in Jun 2023

10/10 Excellent

Nicky

Stayed 1 night in Jun 2023

8/10 Good

Neal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Rob

Stayed 1 night in Jun 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed here for a,family wedding, room was clean and tidy, staff were excellent and very accommodating. Drinks were expensive but a great stay had by all
Stayed 1 night in May 2023

4/10 Poor

Ian

Stayed 1 night in May 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay super staff
Stayed 1 night in May 2023

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Excellent
Lovely stay as usual! My partner and I come here when we need a one night getaway and it's always lovely. We had smoothies at the lodge café overlooking the stunning golf course. We were slightly disappointed that the hot tub was under maintenance when we stayed but luckily the indoor jacuzzi was nice and hot which made up for it. Breakfast was lovely, there's a good selection of hot breakfast options and a nice buffet with cold options. We always look forward to staying, it's become our go to when we need a break from the every day.
Stayed 1 night in May 2023

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, paper thin walls meant I got no sleep at all. I could hear the tv in room next to me till the early hours and every footstep/word. Food options were limited
Stayed 1 night in Apr 2023

8/10 Good

Ella

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprb stay
Had a superb stay. Room was spacious and well fitted out. Staff were very friendly and very helpful and even found my bike computer i had left behind. Gym and 17m Swimming pool were fantastic and really quiet. Even had an outdoor hot tub that no one else was using so even better. Will be back next time im over this neck of the woods
Stayed 1 night in Apr 2023

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Derek

Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
It was great. The staff was awesome and kind.
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great
Lovely hotel, room, facilities, staff, breakfast. A lovely weekend.
Stayed 1 night in Apr 2023

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was poor, Sausages pink inside, bacon cold, beans overcooked, hash browns overcooked, asked for poached egg got fried egg. Coffee poor quality and had sat a long time. Rooms ok but dated but only 1 biscuit for 2 people No warning of building works right outside the window so scaffolding and 80ft crane blocking views Booked us into a twin not a double and tried to blame Expedia saying they put the info in the wrong place on the booking. This was rectified All in all just ok, nothing special
Stayed 1 night in Mar 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++++
From the arrival to us leaving it was everything we wanted,very warm welcome the room was very comfortable the staff in the view restaurant couldnt of done anymore for us. Will definitely return. Many thanks
Stayed 1 night in Feb 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing price for such a great hotel - spa / health hub was great - loved the outdoor hot tub - bed was enourmous and so comfortable
Stayed 1 night in Feb 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, the staff were superb. Bed Comfortable.
Stayed 1 night in Feb 2023

10/10 Excellent

Sharon

Stayed 1 night in Feb 2023
Response from Nessy on Feb 14, 2023
Good morning Sharon. Thank you so much for taking the time to give us a 10 out of 10 review!We are glad you enjoyed your stay, and hope to welcome you back to All Saints in the future. Kind regardsAll Saints Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Fiona

Stayed 1 night in Jan 2023

6/10 Okay

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location and good facilities
Always a good location. I have stayed many times however a new pricing structure means you have to pay for breakfast which I don’t always want or isn’t available early enough discourages me from staying. Only negative on this occasion the room used for breakfast was in an external lodge with no lighting on the footpath
Stayed 1 night in Jan 2023
Response from Nessy on Feb 14, 2023
Good morning Michael, many thanks for your review. I will pass your comments onto our management. We welcome any feedback from our guests to help improve our service in the future. Kind regardsAll Saints Hotel

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Welcoming reception staff. Rooms were well maintained and very clean. Gym and pool were free to use. Good selection of machines in the gym. Pool and changing rooms great. We ate in the restaurant for dinner. The staff were friendly and helpful but obviously over-stretched so requests were forgotten/ delayed. Very few dairy-free/ vegan options for breakfast. Overall a good stay.
Stayed 1 night in Nov 2022

10/10 Excellent

suzanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice health club facilites
Stayed 1 night in Oct 2022

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa break
We stayed for a weekend spa break. It was very peaceful and a pleasant stay. We spent the majority of our time in the wonderful spa and relaxation room. The hotel catered to our every need. The restaurant was pleasant though slightly over priced in our opinion. Overall a very pleasant experience.
Stayed 2 nights in Oct 2022

6/10 Okay

Jenna

Liked: Cleanliness, staff & service
Very disappointed
I was expecting a much better experience. There was alot of building work going on and it was just average in general. The room as basic for a superior and Ihave stayed in much better hotels, even better travel lodges! If I had paid full price I would of 100% complained as it in no way was worth full price. The spa area was very basic and again I have stayed in better hotels with a pool that arebt even advertised as a spa. The whole place had a weird smell and the steamroom smelt like a vegetable steamer! We went out to eat as the selection on the menu was quite poor which is anither negative as we wanted a relaxing stay but my husband ended up having to drive. We even had to pop out after first arriving to buy a cold drink. Definitely wouldnt return
Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Martyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good definitely return if in the area
Stayed 1 night in Oct 2022

8/10 Good

Gerard

Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Peter

Stayed 6 nights in Sep 2022