Property amenity

Reviews of Holiday Inn Express & Suites Tampa USF Busch Gardens, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 440 out of 1035 reviews" "
Rating 8 - Good. 220 out of 1035 reviews" "
Rating 6 - Okay. 157 out of 1035 reviews" "
Rating 4 - Poor. 115 out of 1035 reviews" "
Rating 2 - Terrible. 103 out of 1035 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dixie, Columbia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for Busch Gardens!
Stayed 1 night in Mar 2024

10/10 Excellent

KASSANDRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly employees. Great breakfast. Close to Busch Gardens. Area was a bit sketchy.
Stayed 4 nights in Dec 2023
Response from General Manager on Mar 26, 2024
Dear Kassandra,Thank you for taking a moment to leave us a review. We are thrilled to know you enjoyed your stay with us, particularly highlighting our team members and breakfast. We appreciate you choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens to host your stay and we hope to welcome you back again soon.

8/10 Good

Noel, Moore

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for a one night stay for a USF campus visit.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Noel,Thank you for your review. We're pleased to note that you were satisfied with your recent stay while visiting USF. It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

10/10 Excellent

Alainna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
We canceled, or at least tried. We’ll be angry if we are billed. Jim collins
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Jim,Thank you for your feedback. It's unfortunate you had to cancel your reservation. Depending on the type of booking and associated cancelation policy, you may or may not be billed. We recommend contacting the booking site to be sure you understand what to expect, and we hope we'll have the chance to host you in the future.

6/10 Okay

Damaris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was beautiful, spacious, sunny. No complaints there. However, the area felt unsafe, even during the day. There seemed to be homeless and/or drugged out people walking around the neighborhood. Would not recommend venturing out on your own, as far as walking is concerned. Our last night was crazy. We saw a guy running away from a bunch of other people and climbing a fence. Then a while later, we actually heard was sounded like gun shots and then a police siren afterwards. The good thing is that this hotel is right across from Busch Gardens so it is convenient. The hotel entrance is locked during the night so you are safe inside, but outside is a different story.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Damaris,Thank you for your feedback. We're glad you found the hotel room to your liking, appreciating its beauty and space. It's also wonderful you enjoyed our convenient proximity to Busch Gardens. Please know your safety and comfort are paramount, and we take your concerns about the neighborhood seriously. We're committed to providing a secure environment within our premises, especially with our night-time security measures. We hope to have the opportunity to welcome you back, ensuring a comfortable and safe experience.

6/10 Okay

Laurie

Traveled with family and small children
It was conveniently located but not great surroundings.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Laurie,Thank you for choosing to stay with us during your recent trip. We're glad our location was convenient for your needs; however, we apologize for any inconvenience you experienced while you were here. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was newly renovated (though the TV didn't work), but the lobby was small and cramped with limited seating outside of their breakfast room. A bar/restaurant on site would have been nice as the area around the property was dirty, noisy and didn't feel particularly safe.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Jonathan,Thank you for providing us with your valuable feedback. We are glad you enjoyed your newly renovated room, but we apologize for any inconvenience caused by the television and will promptly address the issue. Our goal is to provide a comfortable and welcoming environment for all our guests, and we appreciate your suggestions regarding our lobby area and surrounding area. We are committed to improving and eagerly anticipate the opportunity to welcome you back to Holiday Inn Express & Suites Tampa USF-Busch Gardens and showcase our progress.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, East Hartford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located close to restaurants and also very clean.
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 23, 2024
Dear Maria,Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're thrilled you appreciated our convenient location and found our property exceptionally well-kept. We're committed to providing a comfortable environment for our guests, and we look forward to welcoming you back for another great stay!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet. Shuttle service to and from Busch gardens was excellent.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Michael,It was our pleasure to provide you with a clean and comfortable place to rest your heads at Holiday Inn Express & Suites Tampa USF-Busch Gardens. We are also happy that our shuttle service to Busch Gardens proved convenient! Thanks for being our guest, and we look forward to our next opportunity to host you.

8/10 Good

Heather

Liked: Staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Chaya s

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had mold in it. Bathroom had hair in it and floor of the hotel room was filthy.
Stayed 1 night in Jan 2024

8/10 Good

Maria

Stayed 1 night in Jan 2024

6/10 Okay

javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional, shower had almost no pressure, breakfast was ok. Price not so good.
Stayed 2 nights in Jan 2024

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and clean. Just wish they would install hand grips in the bathroom for the tub. We are older and had trouble getting in and out of the shower. Also they served a very good breakfast.
Stayed 2 nights in Jan 2024

4/10 Poor

Tenika

Stayed 5 nights in Jan 2024

10/10 Excellent

Chad

Stayed 2 nights in Dec 2023

8/10 Good

Sharon L

Liked: Staff & service, property conditions & facilities
The motel was dated, but clean. The area around the motel was dreary and run down.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Debadatta

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maylen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was poor and coffe terrible
Stayed 1 night in Dec 2023

6/10 Okay

Toni

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bathroom shower was nasty. We couldn’t even bathe in it. I did take pictures. There was no trash can or bedding for the pullout available in the room. I was able to pay for the room with my Chime card but they told me they don’t accept that payment. Staff was nice but I won’t stay there again.

6/10 Okay

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I use Chime bank and paid for my room with my Chime card. The property doesn’t accept Chime bank debit or credit as forms of payment. I feel like the hotels and Travelocity need to communicate these things and make it clear that the hotel will not accept this card for deposits. They did make an exception which was nice and the staff was super sweet so everything ended up working out.
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great service at checkin. Very friendly staff. Good breakfast choices. Would definitely stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are here to visit Busch Gardens this is the place to stay. Great staff, clean rooms and a great shuttle to the park.
Stayed 1 night in Dec 2023

10/10 Excellent

Lillian

Stayed 2 nights in Dec 2023

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher, Guernsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. tidy.. poor view from room.. close to Busche Gardens tbough.
Stayed 1 night in Dec 2023

8/10 Good

Frances, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kenia, Lake Placid

Ac broken and dirty air vents, TV didn’t work. DIRTY
Stayed 1 night in Dec 2023

8/10 Good

sheila

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay at Holiday Express
Hotel was clean, and looked well maintained. The room was clean, and very adequate. Large TV screen, coffee maker, fridge, and microwave. Linen was clean and bed was comfortable. Nice pool and exercise room on premises. The only negative was the included breakfast. I would rate it a 3 on a scale of 10.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zoe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023

8/10 Good

Sumei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to Busche Gardens. However, it was noisy. I'm not sure whether there is any construction going on. Also at midnight, water poured down from the roof above bath tub. So there was leaking somewhere.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ernesto

Stayed 4 nights in Nov 2023

8/10 Good

Cintia

Stayed 1 night in Nov 2023

6/10 Okay

Cory

Stayed 2 nights in Nov 2023

10/10 Excellent

Valeria

Stayed 1 night in Nov 2023

10/10 Excellent

Aurora

Stayed 1 night in Nov 2023

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 12:15 and were able to get into a freshly cleaned room. The employee who checked us in was very kind. The facility was clean (minus a small spaghetti sauce stain on the carpet) and Rick, the shuttle driver, is always personable.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay
Great area very feasible friendly and great communication
Stayed 1 night in Nov 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly welcome and a spacious, well-appointed room.
Stayed 1 night in Nov 2023

10/10 Excellent

ANGELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complaints
Stayed 4 nights in Nov 2023

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff (shoutout to my wonderful check in lady!) that didn’t mind at all that I snuck in a last minute booking for a room. A few places to grab a quick bite around the area paired with a very comfortable and clean room - Busch Gardens was visible from outside our window. 10/10, would stay again!

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for our tour of USF Tampa. Breakfast was very good. Staff was friendly
Stayed 1 night in Nov 2023