Ratings based on 526 Verified Reviews

2.7 out of 5
40% of guests recommend
2.7 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2018
Nice and cozy. It was a business trip. A short one but nice ones. Everything around was nice. Kindness people. Confortable room, clean and warm.
Comment from Hotel Management
Jan 22, 2018 by Michelle, Hotel Management
Thank you for taking the time to tell us about your stay. We have recently done renovations and I am super glad you enjoyed the New and Improved Vista Inn and Suites. We hope that we can accommodate you again.
2 out of 5
by A verified traveler from ocala, FL

Not clean

Posted Jan 19, 2018
Great staff, room was not clean enough. Love the interior Courtyard. Nice pool & quiet..
1 out of 5
by A verified traveler from tampa fl

Close to Busch Gardens

Posted Jan 16, 2018
The place is pretty trashed the front is all torn up the room key stoped working everyday. So we had to walk up to the front I’m the cold to get the key fixed again. Old and yucky
Comment from Hotel Management
Jan 18, 2018 by Michelle, Hotel Management
Thank you for taking the time to tell us about your stay. I have recently started as GM here and I am diligently working to improve the property. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from tampa fl

Posted Jan 15, 2018
Good very nice check in clerk. Had problems with heat fixed in mins. Slept great
Comment from Hotel Management
Jan 16, 2018 by Michelle, Hotel Management
Brenda, thank you for taking the time to tell us about your stay. I am glad you enjoyed it and I hope we can accommodate you again. Thanks.
1 out of 5
by A verified traveler

Posted Jan 14, 2018
Horrible room and bathroom condition. Unfriendly staff
Comment from Hotel Management
Jan 16, 2018 by Michelle, Hotel Management
Thank you for your response. It is customer's input that only makes us better. I wish I had been notified when you were here of all the problems you incurred. At this property we have a 100% guaranteed satisfaction policy. I am positive we could have made your stay much better. Again, thank you for your input and I hope you give us another try.
3 out of 5
by A verified traveler

Posted Jan 14, 2018
I. Motel chosen based on price: you get what you pay for
Comment from Hotel Management
Jan 16, 2018 by Michelle, Hotel Management
Thank you for taking the time to tell us about your stay.
1 out of 5
by A verified traveler from Florida

no heat in room

Posted Jan 13, 2018
Pros: Locatiom was good
Some staff were friendly but most were not pleasant to deal with.
Comment from Hotel Management
Jan 16, 2018 by Michelle, Hotel Management
Thank you for your response. It is customer's input that only makes us better. I am totally shocked regarding your comments. I wish I had been notified when you were here of all the problems you incurred. At this property we have a 100% guaranteed satisfaction policy. I am positive we could have made your stay much better. Again, thank you for your input and I hope you give us another try.
1 out of 5
by A verified traveler from Daytona Beach, FL

couldnt even make it in the door.....

Posted Jan 5, 2018
Pros: Nothing
Cons: Hotel Key Card Activation Machine...
Location: IHOP next door... 10% off your bill if you show them your key card... if only mine actually worked....
arrived at the hotel around 1030pm. Went to check in OUTSIDE in 40 degree weather... was given 2 room keys (after trying to activate 20 key cards that wouldnt take). unloaded 4 suitcases and walked to the room, tried to use BOTH room keys which didnt work. Walked back up to hotel window to find 2 groups of people trying to checkin... took about 20 mins to get back up to the window to be given 2 more room keys (after she tried to activate 20 MORE that wouldnt work). Went back to the room with no success of opening the door. Went back to the lady at the window ... activated 2 more (this time she opened a fresh box of key cards and still had problems getting one to activate...) went back to the room.... CARDS STILL DIDNT WORK..... Now its 12:00am... Ive spent 1 1/2 hours since I arrived... just trying to get into my hotel room.... Needless to say... I got a refund and went down the road to Holiday Inn Express (which was was walking distance to Busch Gardens so it was a blessing and a lesson in one.....)
Comment from Hotel Management
Jan 10, 2018 by Michelle, Hotel Management
Thank you for taking the time to tell us about your stay. I have recently started as GM here and I am diligently working to improve the property. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia beach, VA

Posted Jan 4, 2018
Pros: Everything is clean
Location: The location is perfect. Near stores and attraction.
Every áreas is clean and the room is very confortable. The room rates is very small for the time. We love this
Comment from Hotel Management
Jan 5, 2018 by Michelle, Hotel Management
Thank you for taking the time to tell us about your stay. We have recently done renovations and I am super glad you enjoyed the New and Improved Vista Inn and Suites. We hope that we can accommodate you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Nice and enjoyed my stay great staff and always stay there
Comment from Hotel Management
Jan 2, 2018 by MIchelle, Hotel Management
Thank you for taking the time to tell us about your stay. We have recently done renovations and I am super glad you enjoyed the New and Improved Vista Inn and Suites. We hope that we can accommodate you again.