Ratings based on 23 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Atlanta, GA
No Wi-Fi, Overcharged, Extremely Rude Staff!Posted Jul 28, 2017
Pros: Location, restaurant/hotel combination, access to hike to Rouge Garzon.
Cons: Provide promised wi-fi, improve customer svc - e.g. don't throw a fit when dinner table change is requested - bill accurately and respond to disputes.
Location: See above.
This could have been a wonderful experience, but because of the extreme and unjustified stubbornness and rudeness of the proprietors - twin sisters - it ended up being a disaster. While the property itself is rather charming - it sits a few hundred meters, and a few dozen switchbacks, above the valley - two substantive problems, greatly exacerbated by the rigid and willful customer non-service, combined to compel me to give warning to fellow travelers. The first, and for us, by far the most significant problem was the lack of promised wi-fi/internet service. They alleged that it was out due to a recent storm, but being international travelers, doing some business while away from home and the office for a month, this presented a very frustrating situation for us. We found out about the problem late in the day of arrival, only because we happened to call for directions. After much debate, a putative alternative was offered, but it did not work. As important and maddening as this problem was, it would not, standing alone, have been the end of the world. But it was compounded by another major incident, in which one of the owners was extremely rude about where we wanted to sit for dinner. Suffice it to say, it was not at all what you'd expect from someone in the service industry. Finally, to add insult to injury, we were overcharged for food, and despite repeated requests, have been denied an adjustment to the bill. Please do NOT give this establishment your business!
Beautiful views and excellent servicePosted Jan 23, 2013 on Hotels
Welcoming atmosphere, very clean. Exceptional service. I recommend the restaurant, good variety. Would definitely stay here again.
Posted Sep 8, 2012 on Hotels
by A verified traveler from London
A decent hotelPosted Aug 24, 2010
A nice hotel with helpful staff
by vincent from verdun
reposantPosted Jun 28, 2016 on Hotels
Visite de la region
for Everyoneby A verified traveler
Tolle Lage auf dem Berg, wundervolle AussichtPosted May 29, 2016
Tolle Lage Super Service Hervorragendes Essen Preise angemessen Es gibt nur bis ca 23 Uhr was zu trinken. Wenn man länger sitzen möchte, dann ohne Getränke und ohne Licht auf der Terrasse
by Olivier from Bruxelles
Mille mercidPosted Feb 14, 2016 on Hotels
Rien à ajouter ce fut génial Grace à marie claude et sa sœur a bientot
by Julie from Reims
Posted Feb 10, 2016 on Hotels
L'accueil est chaleureux. Les propriétaires sont au petit soin et n'hésitent pas à donner des conseils sur les activités à faire.
by A verified traveler
Posted Feb 3, 2016 on Hotels
by Annick from Paris
Se ressourcerPosted Dec 30, 2015 on Hotels
Situation de l'hotel exceptionnelle avec vue sur la vallée et les montagnes environnantes. Point de départ pour de petites ou longues randonnées dans la forêt avec le seul bruit des cascades. Petite structure, très chaleureuse et familiale.