Ratings based on 391 Verified Reviews

2.9 out of 5
44% of guests recommend
3.1 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

never had such an experience. TERRIBLE.

Posted Apr 20, 2018
twice room service came in the room without knoking on the door, just open the door, say sorry twice and like nothing happen. in the room there is no fridge, no water, no control for the tv. at 3 pm i ask guest relation where i could get a bottle of water they answer me to wait untill 5 when the bar was open, or go in town by car because is not walking distance. the doors are so thin that you can here everything outside. toilette all rusty and old.
4 out of 5
for Everyone
by A verified traveler from London

Nice hotel close to the city centre.

Posted Apr 5, 2018
Hotel was ok but the only problem I was not happy with is the LACK OF WIFI INTERNET in the room.The only place I could access the WiFi services was in the restaurant which was not good at all especially in this age and time.
1 out of 5
by A verified traveler

Below Budget

Posted May 19, 2017
Pros: I didn't like anything about this hotel. There is nothing near it or within 20 miles of it.
Cons: The entire hotel and staff needs an overhaul.
Location: There is nothing to do nearby and there are no restaurants nearby.
The room was minimalistic, but that was ok. I didn't go to Italy to spend time in a hotel room. The staff was horrible in every area except housekeeping. The food was not good and as a result, was overpriced. There is no wifi - even in the bar, which is the only place they offer wifi. The first room they gave me didn't even have a telephone and there was no mobile phone signal. There were over 300 teenagers staying and partying on each night of my stay. I cut my stay short because of the noise and the front desk clerk - only one employee - was not happy with my decision even though he told me that there would be more groups checking in everyday. The entire experience was completely unpleasant even at the cheap rate.
4 out of 5
by Thomas Ezio

Great Location-Friendly Service

Posted Mar 17, 2017 on Hotels
Great location with friendly service. Breakfast buffet was very good. Only important improvement would be to have WiFi in the room.
4 out of 5
for Everyone
by A verified traveler from nortb east England

First room not so nice.. Next room had pool view

Posted Aug 27, 2016
Quiet but large complex. Out of the way, nedd a car. Standard rooms. Pool lovely. Breakfast plenty choice.
4 out of 5
by roberto from Pistoia

Posted Aug 20, 2016 on Hotels
4 out of 5
for Everyone
by A verified traveler from bristol

Good hotel maid services excellent.

Posted Aug 17, 2016
Great pool .maid service great. Most of staff friendly. Overall great value for money. Don't go by reviews .you're better of with transport as a bit remote. had a great holiday here lake garda xxxxx.
2 out of 5
by A verified traveler

Posted Jul 16, 2016 on Hotels
No record of our booking, this was resolved eventually. Staff gave us no information i.e. meal times, which dinning room to eat in. Bathroom light was reported as faulty on our second day, still not mended when we left. Bar staff are rude and very slow. All bar and reception staff require training in customer service. Due to the high numbers of large groups of teenagers staying there, a Security person should be employed as the noise from these youngsters carries on till the early hours of the morning, staff appear not to notice and ignore complaints
1 out of 5
by Suzanne from nova scotia


Posted May 31, 2016 on Hotels
WOULD NOT RECOMMEND HOTEL. the hotel was nothing like it was in the photos. at the time of our reservation there was a school trip full of young kids to the local theme park. all quests were confined to same wing, no tv, we requested 3 singles and got 1 double & 1 cot-terrible condition of room. falling apart, no tv, no fridge, no finishes to partial updates - dangerous flooring. breakfast was terrible-the waiter was rude & insulting. we forced us to move over with school trip, even though we were not part of it and we told him-he didn't care and was rude about it. WILL NOT RECOMMEND THIS HOTEL TO ANYONE !!
5 out of 5
for Everyone
by A verified traveler from Antares


Posted Dec 29, 2015
The hotel is very good. so clean, staff ok and really to assist at any time. in short, the hotel is excellent.