Ratings based on 185 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay - quiet, clean , friendly staff

Posted Jan 20, 2018
Location: We stayed there after spending the day at the Butler Ice Jam.
The staff in the hotel was extremely nice and helpful. The breakfast the next morning was one of the better ones I have seen in a while - clean, well stocked, nice choices. Room was spacious and clean. Only down side was the parking lot - it had snowed the day before and the lot needed a lot more cleanup.
Comment from Hotel Management
Jan 22, 2018 by Stefanie, GM, Hotel Management
Thank you so much! We hope to see you back again soon!
2 out of 5
by A verified traveler from Pittsburgh

Clean but not worth the price

Posted Dec 30, 2017
The hotel is clean but not up to the standards one would expect from Fairfield. The gym equipment is broken or nonoperational. One towel was in the gym area.
Comment from Hotel Management
Jan 22, 2018 by Stefanie, GM, Hotel Management
Dear Robert, I am so sorry there was equipment not working in our gym. We had not had any reports on this but we are researching it now. Thank you for the feedback, the good and the bad. We are correcting it. We hope you will give us another try in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
The hotel was nice. Rooms were comfortable. The pool, hottub and exercise room were nice. We will come here again. I like that breakfast was at six o'clock.
Comment from Hotel Management
Dec 11, 2017 by Michelle Claypoole, Guest Care Manager, Hotel Management
Thank you so much for your glowing review of our property! We take immense pride in providing our guests with a wonderful experience like yours and we are delighted we made an impact. We look forward to you visiting with us again! Cordially,
4 out of 5
by Melissa

Room I booked was not available

Posted Nov 19, 2017 on Hotels
I was very upset that the room I had booked and paid for was not available when I had checked in
Comment from Hotel Management
Dec 11, 2017 by Stefanie, Hotel Management
I am so sorry that your preferred room was not available at the time of check in. While we strive to provide an excellent experience every time, it seems that we have unfortunately fallen short on this stay. I hope that you would give us another try again in the future if your travels bring you back to Butler, PA!
4 out of 5
by Thomas

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Nov 20, 2017 by Stefanie, Hotel Management
Thank you so much for staying with us! We hope to see you at our hotel again soon!
3 out of 5
by linda

Posted Aug 12, 2017 on Hotels
OkI
5 out of 5
by Nate

Friendly and Nice

Posted Apr 20, 2017 on Hotels
Quick check in and out. Room was clean neat and comfortable. Staff went out of their way to make it a great time. would stay again when in the area
5 out of 5
by Willian

Amazing stay and great for the price

Posted Apr 18, 2017 on Hotels
So friendly! Breakfasts was the best! Pool and hot tub were nice and clean. Staff was so accommodating especially in the towel and trash bag department. The lady who takes care of the breakfast was so very nice and genuine especially when my 9 month old spilled my whole cup of coffee on the table. Rooms so bright and clean. The beds very comfy and the pillows are wonderful! I am extremely thankful for the staff and their friendliness towards my children considering my children are 3 & under. We will be staying with you on our next trip.
5 out of 5
by Mary

Posted Apr 10, 2017 on Hotels
When we checked into our room,there was definitely a cigarette smoke smell (in this non-smoking hotel). I returned to the front desk to ask for another room. Stephanie was very gracious,apologetic and helpful.She gave us another room an another floor that was lovely. We are in Butler from time to time to visit family and we continue to return to Fairfield Inn The rooms are very clean and well kept and the staff has always been friendly.
5 out of 5
by Leona

Posted Mar 28, 2017 on Hotels
Breakfast awesome. Service friendly and nice. Rooms comfy!
Comment from Hotel Management
Mar 31, 2017 by Stefanie, Hotel Management
Thank you so much for the positive review! We hope to see you again sometime soon!