Ratings based on 1,297 Verified Reviews

3.1 out of 5
54% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Big rooms clean quiet surprisingly comfortable.

Posted May 18, 2017
Had to stay 2 nights due to snow storm. Service excellent. Price great. Rooms huge and comfortable.
Comment from Hotel Management
May 20, 2017 by George M. Johnson, Hotel Management
We are glad that you had a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice town and decent hotel

Posted May 16, 2017
Bar/Restaurant close by had $2 pints. Quiet charming town
Comment from Hotel Management
May 17, 2017 by George M. Johnson, Hotel Management
Thanks. We like Butte and find it charming, too. We are glad that you enjoyed your stay.
1 out of 5
by A verified traveler from Washington

Dirty

Posted May 15, 2017
The hotel is definitely on the shabby side with scuffs and wallpaper coming off. The issue was the cleanliness. We had a two queen room. One bed had a nerds candy in it and popcorn on the floor. After discovering this we stripped the other bed and found what looked some dried up shredded lettuce and some sort of paper? The bathtub also had hair in it. The worst hotel I've ever stayed in.
Comment from Hotel Management
May 17, 2017 by George M. Johnson, Hotel Management
We are so sorry that you had a problem. I have repremanded the housekeeper and am dealing with the issue with my housekeepers.
2 out of 5
by A verified traveler

Posted May 15, 2017
Common spaces (pool, breakfast area, etc.) were very run down and dirty. Room was not much better.
Comment from Hotel Management
May 15, 2017 by George Johnson, Hotel Management
We are sorry you didn't have a good stay
2 out of 5
Recommended
for Everyone
by A verified traveler from Butte, Montana

Pet friendly means poop and pee in the room.

Posted May 13, 2017
Had to change rooms 2 times because of dog poop in our first room and urine still visibly wet in our second room. Then the desk clerk refused to refund my money. Forcing me to move to my 3rd room. This final room was clean and accommodating.
Comment from Hotel Management
May 15, 2017 by George Johnson, Hotel Management
We are sorry you had a bad stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, wa

Visiting Butte

Posted May 12, 2017
Pros: The employees and the bed.
Cons: The pool and hot tub.
Location: The location was close to stores and restaurants.
We stayed 3 nights at this hotel. The staff is very friendly with great attitudes. The hotel was a little run down and in need of some work mainly the halls and pool room. Are room was comfortable and clean. The bed was very comfortable. The pool room was huge but run down and not properly cleaned. The hot tub had a green ring around it and green slime on the window. They need to get there scrubbers and bleach out and clean. The breakfast was good. lots to eat. They also had fresh cookies in the lobby every night. There was a Walgreens right next door if you needed something. I would stay at this hotel again.
Comment from Hotel Management
May 12, 2017 by George M. Johnson, Hotel Management
We are glad that you had a very good experience. We would love to have you back. I will take care of the pool maintenance issue
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, great location - bathroom needs work

Posted May 7, 2017
Pros: location, staff
Cons: BATHROOM!
love the amenities, great staff!! nice location - good rooms, however the bathroom was quite in need of re-model and cleaning! Bath tub was horribly dirty, molding around edge was dirty and peeling off, and was so small could barely get door closed while standing in room.
Comment from Hotel Management
May 12, 2017 by George Johnson, Hotel Management
We are glad you enjoyed the staff. I do apologize for your bathroom not being clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Tournament stay

Posted May 6, 2017
The hotel staff went over and beyond to accommodate us. Our rooms were huge and so clean. Didn't want to leave the bed! The pool was great and the breakfast was enormous and amazing! Staying here exclusively from now on!
Comment from Hotel Management
May 7, 2017 by George M Johnson, Hotel Management
This review is so kind. Thanks ever so much. I shall share it with the staff so that they can understand what a difference they make for our guests.
3 out of 5
Recommended
for Other
by A verified traveler from Spokane

Fine motel with great views, near BYU

Posted May 3, 2017
Pros: The staff was extremely thorough in their attempts to resolve our issue.
Cons: WiFi working in every room
Location: Great location near campus at a fantastic rate. The views of Cascade and Timpanogos are unreal. Wish I'd had more time to attempt a few summits!
We had issues with our WiFi not working in our room and it is essential that I have a connection for work. We had a dog with us, so our pet-friendly room choices were limited. The staff was very accommodating and let us try connecting in multiple rooms to no avail. After an hour of attempting they kindly agreed to refund our money and we had to stay elsewhere.
Comment from Hotel Management
May 9, 2017 by George M. Johnson, Hotel Management
I am sorry , but I think that you have the wrong hotel. We are nowhere near BYU
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable, restful hotel

Posted Apr 28, 2017
Passing through Butte on a family holiday, we stayed at the Comfort Inn and Suites for one night. It is an older facility, but well maintained and very clean. Beds and pillows were very comfortable and hotel staff was extremely friendly and helpful, ensuring we had everything we needed. Kids enjoyed the pool and the full hot breakfast had options for everyone. It was excellent! The hotel was peaceful and quiet and offered a small store with snacks and convenience items, as well as a free beverage station with ice water, juice, coffee and tea (available 24/7). We would definitely stay again!
Comment from Hotel Management
Apr 29, 2017 by George M Johnson, Hotel Management
We are so happy that you had a great stay.