Posted Aug 14, 2016 on Hotels
Long story short, employees did not know how to process hotels.com reservation, on multiple times they were rude and one even raised her voice at me over something her co worker did. One continued to tell me the card was declined in front of another guest even though it wasn’t my card it was hotels.com card and was being declined b/c she didn’t know what she was doing. When we did get to the room it smelled like mothballs and old socks it was disgusting. We were unable to get another room due to finances. I have never been so embarrassed or felt so uneasy about staying at a hotel before in my life. Never again. I will be contacting the hotel brand as well as hotels.com customer service.