Ratings based on 30 Verified Reviews

4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect getaway!

Posted Jan 14, 2017
This is a great resort! Very quiet and relaxing. Great pool area. Although it's not 5 star modern, I really felt relaxed and at home with the lovely staff.
Comment from Hotel Management
Jan 16, 2017 by team at quality hotel ballina, Hotel Management
Thank you for your comments. We are very happy you enjoyed your stay with us and hope to see you back here soon
4 out of 5
Recommended
for Everyone
by A verified traveler from AUS

Nice but average with not much privacy

Posted Jan 10, 2017
We stayed here for 2 nights as a little get away during the middle of the week in summer. The room itself was huge however we asked for a high level room instead we were placed directly outside of the pool. We felt this invaded our privacy and kept having to shut the only form of light into our room so people couldn't see in. The rest of the room was good however the bed needed a new mattress and the pillows one was super hard and one was super soft no in between... other than these 2 minor thoughts we had a great time and loved the quick access to the beach and surf life saving club and would stay again provided we were upstairs with more privacy and I would bring my own pillow
Comment from Hotel Management
Jan 12, 2017 by Team at Quality Hotel Ballina, Hotel Management
Hi Madie, Thank you for taking the time to comment on your recent stay with us. Unfortunately our rooms to have different levels of privacy due to their location which cannot be helped. Next time please come down to reception and say something as we may have been able to assist you better. Happy to hear you enjoyed yourself even with the issues you mentioned. Hope to see you back here next time you visit Ballina
4 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Great hotel close to beach and lake.

Posted Dec 29, 2016
Great location with great facilities. Very friendly staff. Food is also good and close to other eating places. Close to town.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Not bad for a quick overnighter, needs some TLC.

Posted Oct 30, 2016
Pros: convenient location, good price, near the beach & lake
Cons: bathroom had mould on the ceiling & show had a weird dispensable shampoo/conditioner/soap, hard bed.
Location: close to the beach, close to lake, walking distance to a pub, 5 mins from heart of town
Comment from Hotel Management
Nov 1, 2016 by management, Hotel Management
Hi Nic, Thank you for your comments we appreciate the feedback. We are constantly looking at ways to improve and are in a continuous cycle of refurbishments due to our age. We will inspect your room today. In future please drop by to reception to see if more can be done to enjoy your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Fabulous!!

Posted Oct 30, 2016
Pros: Room was lovely, nice and clean. Better than expected. Staff had great customer service. Will stay again
Cons: Nothing was great. Couldn't have asked for a better room.
Comment from Hotel Management
Nov 1, 2016 by management, Hotel Management
Hi Melissa, Thank you for taking the time to comment on your recent stay at Quality Hotel in Ballina. We are delighted you enjoyed your stay and will pass your comments onto our staff.
4 out of 5
Recommended
for Families
by A verified traveler from Redfern

Ballina is beautiful

Posted Jul 28, 2016
Pros: Kid friendly and family friendly
Location: The beach was very close and it had a nice pool complex.
Lovely quiet hotel close to the beach. Fab little restaurant that offered a great dinner with friendly efficient service and a splendid breakfast.
Comment from Hotel Management
by the team at Quality Hotel Ballina, Hotel Management
Aaron, Thank you for your recent review, we appreciate hearing how you enjoyed your visit and hopefully we'll see you back again soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Jan 16, 2016
Stayed for a couple of nights. Tidy, neat, pleasant place. Close to beach. Has pool, spa, sauna and laundry and across road from beach.
Comment from Hotel Management
Jan 18, 2016 by Quality Hotel Ballina, Hotel Management
Dear Dan Thank you for taking the time to post a review following your recent stay with us. We are so pleased you enjoyed your time here, especially our great location across the road from Lighthouse beach and our resort style facilities available to all guests. We hope to see you again soon! Kind regards The team at Quality Hotel Ballina
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Dark and minimal

Posted Dec 6, 2015
Lights off around property after returning from dinner. Creepy and dangerous. Not much in the way of extras.
Comment from Hotel Management
Dec 8, 2015 by The team at Quality Hotel Ballina, Hotel Management
Thank you for taking the time to provide us with feedback on your recent stay with us. We apologise regarding the light situation and are unsure what may have happened - however it has been discussed with maintenance and operations to ensure all of our lighting is rechecked and the automatic lights are functioning at all times. Thank you for bringing this to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2015
only s tayed overnight it was comfortable ..aircon.andd amenities were good...would recommend and stay again...
Comment from Hotel Management
Oct 20, 2015 by The team at Quality Hotel Ballina, Hotel Management
Thank you for your review and recommendation of our hotel - we are so pleased to read how much you enjoyed your short stay. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2015
Simple hotel. Greet location. Perfect for getting to the beach.
Comment from Hotel Management
Oct 8, 2015 by The team at Quality Hotel Ballina, Hotel Management
Thank you for taking the time to provide feedback on your recent stay. We are so pleased you loved our idyllic location opposaite Lighthouse Beach and hope to welcome you back again in the future.