Ratings based on 319 Verified Reviews

4.5 out of 5
78% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Los Angeles, CA

Posted Jun 4, 2018
Just fantastic. An expectedly solid 5-star experience in every way. Amazingly beautiful hotel design, luxurious and thoughtful amenities, and very gracious staff. The location is just ok, however. Subway station right in front of the hotel makes it very easy to get around all of Seoul, it will just take you a little longer to get to most tourist attractions on the other side of the river. That's the ONLY downside. Subway station is connected to COEX and Parnas malls which are easily accessible by 10-15 minute walk.
2 out of 5
by A verified traveler from Guam

Four's a crowd

Posted Apr 7, 2018
Booked a room with my wife and older children. As any normal person would expect we expected two beds. There was only one. The staff moved in a roll away bed but still three people was uncomfortable. To top it all off is there is no way to have privacy in the shower. The sliding door is glass so you couldn't get any privacy. The room would be great for a couple but not for a family.
3 out of 5
by A verified traveler

close to shopping area

Posted Mar 30, 2018
3 stars entrance and complicated elevator to go out
5 out of 5
by Traveller from earth

exceptional hotel

Posted Jan 10, 2018 on Hotels
Second time staying at the hotel. Stellar service from the hotel staffs. Consistent in service and delivery from its concierge, housekeeping, in room dining to its front desk staff. Every detail was well taken care off, and staffs going beyond their call of duty in requests outside their scope of work. Despite the years the hotel has been developed, the building and rooms are still well maintained living up to the standards of 5 star hotels. Location is close to COEX and excellent access to the airport terminal for travellers and business people. Will return again.
4 out of 5
by Wing Yan

This traveler left a rating score only Posted Jan 2, 2018 on Hotels
5 out of 5
by Alan

Highly recommend

Posted Jan 1, 2018 on Hotels
Amazing hotel. Beautiful views through the floor to ceiling windows, bathroom was awesome with a rain shower The infinity pool on the 24th floor is a must see
1 out of 5
by A verified traveler

Posted Dec 11, 2017
It’s no where near the same standards as the party Hyatt in Tokyo. It’s okay but next time I’ll stay at the intercontinental.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2017 on Hotels
5 out of 5
by Romeo Nelson

Great place to stay

Posted Nov 6, 2017 on Hotels
Overall it's a great hotel. Food is nice, not great but what would you expect.
5 out of 5
by A verified traveler

Posted Nov 1, 2017 on Hotels
Great experience especially when staff remember details such as your room no, give you a great goodbye smile and so on. Spa club is wonderful as well.