Ratings based on 7,947 Verified Reviews

3.9 out of 5
76% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2019
3 out of 5
by A verified traveler

Posted Oct 22, 2019
This is a PARTY hotel for sure. Lots of youngsters and when its late tons of drunk lost ppl. Property is huge. It was clean. Lots of pools and bars. It has activities for kids and adults. Live music. Our room had a view to the family pool with slides. There are foam pool parties on certain days. Restuarants close and open at certain hours and some have dress codes. Why, woukd u have a dress code if its a resort on the BEACH!? Make sure you eat cause after about 9 or 10p the only then open is a sports bar, but not a sports bar like the states. The only food is premade sandwiches and fruit. It was nasty and dirty. Its in a fridge like a beverage convenient store fridge. NO ROOM service either.
5 out of 5
by A verified traveler from Phoenix, AZ

Posted Oct 21, 2019
The property was BEAUTIFUL, clean, and well kept. It's evident that the staff takes pride in maintaining the beautiful landscape.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 21, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2019
4 out of 5
by A verified traveler

Posted Oct 19, 2019
The property is great - so much entertainment with water slides to a kids area (if you have kids), to different pool parties everyday at a special pool club (no kids) to an entertainment team that puts on horseshoes, volleyball, etc. very large property with various restaurants and a buffet, 24hr sports club, nice gym.. I disliked the food mostly. Since I came with a kid it was hard to do the restaurants and the buffet was just okay with varieties and flavors. Otherwise the rooms were nice, service was nice, location is great.
3 out of 5
by A verified traveler

Posted Oct 18, 2019
I have stayed at many Rius and this was the most disappointing one. If this is your first tropical trip you might just love it because you haven’t seen better. Really nice employees but not enough employees working. No service anywhere such as pool side, ocean side or entertainment time. If you want a drink you have to go get it yourself. They only have one bar open for the entire hotel. Restaurants, again not enough employees, the few employees they have in the restaurants are really nice but it takes forever to get something. The only restaurant with good service was “Torte” because waiters where sighted few tables and they only served those table instead of running back and fort trying to help all the tables. I was for sure going to give this hotel 2 stars but the pool parties changed my mind therefore I’m giving them 3 stars. They have themed pool parties 4 times a week really fun with great entertainment but again no service around the pool. Rooms are old we asked for ocean view we only got 1/4 of an ocean. Food was good no complains they have so many selections even if you are a picky eater I’m sure you will find something to eat. Our trip was booked 1 day before our travel date therefore I had no other choice then this hotel because everything else was sold out. If you’ve been to other 4 or 5 star Rius you will be very disappointed here. If it’s your first time we’ll good luck.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2019