Dear Douglas, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Juan, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Lindsey,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our great facilities and comfortable rooms. Our recent refurbishment aims to provide a pleasant atmosphere for our guests. We appreciate your feedback regarding the parking situation. While we do offer paid parking for hotel guests, we understand that finding a spot nearby can sometimes be challenging. Our hotel is located in a peaceful, residential area, which contributes to the overall tranquility of our guests' stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Blanca Chaparro Olgado, Guest Manager

Dear Margaret,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness of your room. It's also great to know that you appreciated our breakfast buffet and the kindness of our staff there. We're glad that you found our location convenient for visiting the nearby mall and exploring the city.We apologize for any inconvenience you experienced regarding the coffee machine and the extra charges for additional coffee. We understand how important it is to have a satisfying coffee experience, and we will take your feedback into consideration for future improvements. We are sorry that the solutions provided during your stay were not satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Blanca Chaparro Olgado, Guest Manager

Dear Ginés, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Guest,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you very much for your kind feedback.We regret that our location wasn't ideal for you in some aspects.We are, nevertheless, pleased that you had an enjoyable stay with us.Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.We are delighted that you were able to make the most of your time by the pool.We are very pleased to know that you appreciated the room we accommodated you and thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Carl,Thank you for your review.It's great to know we lived up to your expectations and that you enjoyed your time here. We regret that on this occasion you have not been able to enjoy our pool, it is an outdoor pool (seasonal), the opening and closing dates are detailed on our website, for a next occasion, I beg you to do not hesitate to contact the hotel in advance to clear up any doubts.Thank you for your feedback we're always grateful so that we can make your next stay even better.We hope to welcome you again in the future. Best regards,Blanca Chaparro Olgado, Guest Manager

Dear Paola,Thank you for your positive feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are delighted to know that you appreciated our convenient location.We look forward to welcoming you back on a future occasion.Best regards,Blanca Chaparro Olgado, Guest Manager

Dear John,Thank you for taking the time to share your feedback.At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. Please be assured that we will be addressing your comments with the relevant Heads of Department to ensure that this experience is not repeated in future.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Blanca Chaparro Olgado, Guest Manager

Dear Guest,Thank you for taking the time to review your stay.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back on a future occasion.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Travis,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you for your feedback on the car park price. We understand that additional fees can be inconvenient and do everything in our power to keep this rate as low as possible in line with that of nearby hotels with this service. Please keep in mind that by charging this amount, we are able to keep the area clean, well maintained and monitored by our security staff.All information regarding our hotel is available online and it is always possible to contact us for any questions you may have.Guests can submit any special requests (i.e double bed, bathtub instead of a shower, quiet room, etc.) when making their reservation, which are then forwarded to the corresponding departments to be taken into account whenever possible; however, this can depend on availability and we apologise for any inconvenience. Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. Our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased it helped you start your day off right.We hope that you will consider returning to stay with us in the future. Kindest regards,Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Paul, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments.We look forward to welcoming you back for another memorable experience.Best wishes,Blanca Chaparro Olgado, Guest Manager

Dear Jonathan, Thank you for your review. Customer service is everything to us and it’s made our day to receive your excellent review. We do have kettles available at the reception desk upon request. We are pleased that our team members made your stay so memorable. We hope to welcome you again in the future. Best regards, Blanca Chaparro Olgado, Guest Manager

Estimado cliente, Queremos darle las gracias por compartir su opinión sobre su reciente estancia en el Barceló Caceres V Centenario. Nos resulta muy gratificante recibir sus buenos comentarios tras pasar unos días en nuestras instalaciones y ver que todo estuvo perfecto durante su estancia con un servicio amable por parte de nuestro staff y una limpieza minuciosa en las dependencias del hotel. le agradecemos muchísimo su confianza y el tiempo que ha dedicado a compartir sus excelentes impresiones. Será un placer volver a darle la bienvenida en nuestro establecimiento. Un saludo muy afectuoso. Blanca Chaparro Olgado, Directora de relaciones con clientes

Dear Ray, Thank you for your review. It is rewarding to know that you enjoyed your recent stay with us. Moreover, we have taken good note of your remark about the service in our bar and regret you were not completely satisfied. We appreciate your insight and will do our utmost to improve on this aspect of our services and once again, extend our sincere apologies for any inconvenience caused. We hope to welcome you again in the future. Best regards, Blanca Chaparro Olgado, Guest Manager Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you for sharing your experience. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you and your family on your next trip. Best wishes, Blanca Chaparro Olgado, Guest Manager

Dear James, Thank you very much for your kind feedback. We are pleased that you had a pleasant stay with us. We look forward to welcoming you back for another memorable experience. Best wishes, Blanca Chaparro Olgado, Guest Manager

Dear David, Thank you for your review. We regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit. We hope to welcome you again in the future. Best regards, Blanca Chaparro Olgado, Guest Manager

Dear Guest, Thank you for sharing your experience. We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding. We look forward to welcoming you and your family on your next trip. Best wishes, Blanca Chaparro Olgado, Guest Manager

Dear Guest, Many thanks for your feedback. We are thrilled that you had such a wonderful experience with us! Your positive feedback inspires us to continue upholding our high standards. We hope that you will return in the future. Best regards, Blanca Chaparro Olgado, Guest Manager

Dear James, Thank you for taking the time to share your feedback. We regret that our location wasn't ideal for you in some aspects. Nevertheless, thank you for the wonderful feedback regarding the room we accommodated you in during your stay. It is our goal to provide our guests with spotless, modern and spacious rooms and we are really happy to know you liked yours so much. Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel. We strive to give total confidence in this area, being fully aware that this is a top priority for our guests. We really look forward to the pleasure of welcoming you back on a future stay. Many thanks, Guillermo Antón Quiza, General Manager

Apreciado Marc, Nos ha encantado que nos haya elegido como su alojamiento ideal y nos alegra que se lleve tan buen recuerdo de su experiencia en nuestro establecimiento. Nos resulta muy gratificante recibir sus buenos comentarios tras pasar unos días en nuestras instalaciones y ver que todo estuvo perfecto durante su estancia con un servicio amable por parte de nuestro staff y una limpieza minuciosa en las dependencias del hotel. le agradecemos muchísimo su confianza y el tiempo que ha dedicado a compartir sus excelentes impresiones. Esperamos volver a contar con su presencia muy pronto. Atentamente. Guillermo Antón Quiza, Director general

Dear David, Thank you for this positive review of your stay with us. We are happy you had an enjoyable stay with us and are really delighted that we met all your requirements. We would love to welcome you back in the future. Very best wishes, Guillermo Antón Quiza, General Manager

Dear Maria, Thanks for taking the time to review your stay at our hotel. The opinions of our guests are always useful in helping us to identify areas in which we might improve. We have taken note of your comments and will be taking them into consideration. We hope to welcome you back the next time you visit Narbonne. Best regards, Guillermo Antón Quiza, General Manager

Dear Ignacio, Thank you for your positive review, we appreciate it. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again. Best regards, Guillermo Antón Quiza, General Manager

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your visit at Barceló Cáceres V Centenario. I can ensure you this is far from usual, and we regret not being immediately informed. We regret your disappointment with the location and size of the room, however, both aspects are detailed on the website where you confirmed your reservation. As a very united team, we are collectively committed to providing our guests with an excellent experience. Our reputation and the high proportion of returning customers attests that we generally do well, so it is distressing not to have been able to do so in your case. Best Regards, Blanca Chaparro Olgado Public Relations Manager BARCELÓ CÁCERES V CENTENARIO