Ratings based on 31 Verified Reviews

3.9 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Relaxing is the word

Posted Oct 3, 2016
Pros: Its in a location that is rural. The staff were attentive looking in ways to please us.
Cons: No,
Location: We chose this place because is right off the highway. Which was great.
Arriving we were offered a glass of cava and also a glass of water. Getting to my room the aroma o f lavender I kept breathing. Felt so relaxed. We were able to use the spa for an hr which the receptionist mentioned it and reserved the spa for us. Also, we were able to have dinner and the restaurant they have. The bread,olive oil from the region was soo good! our meal was excellent! The waiters were very attentive and so courteous. We were definitely return. Thwhole staff were wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great spa

Posted Sep 25, 2016
The hotel is a really nice place to relax, 10 min drive to the down down area.
5 out of 5
by A verified traveler

Posted Sep 24, 2016 on Hotels
Very good
4 out of 5
Recommended
for Couples
by A verified traveler from , Steyning

Near to motorway, spa is great.

Posted Aug 3, 2016
Pros: The spa made it worth the stop
Cons: It would be good if there was a " menu de dia" which was a reasonable price in the evening .
Location: Well placed particularly for motorway.
We did enjoy the stay as we had driven a long way and the spa was just what we needed. A short trip into town which was enjoyable. The room was excellent with good bed and en-suite , clean and not a bad outlook. We were disappointed with the evening meal , the restaurant was empty so we should have guessed!
4 out of 5
by Robert from Sheffield

Nice Hotel, Difficult to find

Posted May 31, 2015 on Hotels
A very pleasant hotel, with a nice Dining Room, and good meals. However, it is difficult to find, even with a SatNav, as there is no street address for it, as it is situated just off the N521. If visiting, find it on Google Maps to get an idea of where it is.
2 out of 5
by Tony from Whitstable

How to get it wrong without trying

Posted Jul 22, 2014 on Hotels
An ideal convenient location for travel. A lot of money has been spent on converting a former monastery into a spa resort so it would be helpful if they could get their own post code correct and then people would be able to find it on the Sat Nav. No wonder it was practically empty in peak season. The hotel as a consequence has dumbed down investment in service and maintenance and boy does it show. The customer service was amongst the worst we have experienced
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Estancia estupenda en un hotel nuevo y trato del personal muy bueno
Comment from Hotel Management
Jul 18, 2017 by GM, Hotel Management
Apreciado Huésped, El equipo del Hospes Palacio de Arenales & Spa quiere agradecerle el tiempo empleado en compartir su experiencia. Estamos encantados que haya disfrutado de nuestras instalaciones y el servicio de nuestro personal. Nuestro equipo es sin duda uno de los aspectos de los que estamos más orgullosos. Esperando tener el placer de recibirle de nuevo en el Hospes Palacio de Arenales. Le saluda atentamente, Jorge Sánchez Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Es un muy buen hotel, pero la categoría no es la que le corresponde (4 estrellas en lugar de 5).
Comment from Hotel Management
Jul 18, 2017 by GM, Hotel Management
Estimado Huésped, El equipo del Hospes Palacio de Arenales & Spa quiere agradecerle que haya elegido nuestro hotel en su última visita a Cáceres. Estamos encantados que haya disfrutado de nuestras instalaciones. Por otra parte queremos hacerle llegar nuestras disculpas por no haber cumplido sus expectativas. Tenga la seguridad que compartiremos sus comentarios con nuestros Jefes de Departamento para revisar su experiencia en nuestro hotel y mejorar nuestro servicio. De nuevo queremos agradecerle su estancia y sus comentarios. Esperando tener el placer de recibirle de nuevo en el Hospes Palacio de Arenales & Spa y tener la oportunidad de ofrecerle la estancia de calidad que espera de nuestro hotel. Le saluda atentamente, Jorge Sánchez Director
4 out of 5
by A verified traveler

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
Apr 29, 2017
Apreciado huésped, El equipo del Hospes Palacio de Arenales & Spa quiere agradecerle que haya elegido nuestro hotel en su última visita a Cáceres. Estamos encantados de saber que ha disfrutado de su estancia en nuestro hotel. Tenga la seguridad que compartiremos su opinión con nuestro personal y le garantizo que estarán encantados de leerla. Esperando tener el placer de recibirle de nuevo en el Hospes Palacio de Arenales & Spa o en cualquiera de nuestros nueve hoteles en España. Le saluda atentamente, Jorge Sánchez Director
5 out of 5
by José

Un hotel de Diez sobre Diez

Posted Apr 8, 2017 on Hotels
Lo mejor de todo fue el personal del hotel, por su trato cercano, correcto, amable, simpático, muy profesional....te hacían la estancia muy fácil y cómoda. de Sobresaliente.
Comment from Hotel Management
Apr 15, 2017
Estimado huésped, El equipo del Hospes Palacio de Arenales & Spa quiere agradecerle el tiempo empleado en compartir su experiencia. Estamos encantados que haya disfrutado de la atención de nuestro personal. Nuestro equipo trabaja a diario para satisfacer a nuestros huéspedes y estos comentarios nos ayudan a reconocerles su trabajo. Esperando tener el placer de recibirle de nuevo en el Hospes Palacio de Arenales & Spa o en cualquiera de nuestros nueve hoteles en España. Le saluda atentamente, Jorge Sánchez Director