The pipe sounds is because of the water heating, we are trying to find out the reason, there’s no confirmed answer yet.Thanks for letting us know, we will try our best in any way to improve our guests experience.Hope to host you again soon!

Glad you enjoyed your stay with us and thank you for your review.Expect your next stay soon!

Thank You very much Rafael, Looking forward to seeing you again

Thank you Brenda, Hope to see you again soon

Thanks for the review and expect your next stay.

Thanks for the review and expect your next visit.

Glad to hear that you’re happy with us.Look forward to seeing you soon

Thanks Gord!See you soon.

Thanks Kristopher!Glad you enjoyed your visit with us and expect your next visit soon.

Don’t know what is wrong with you. We expect your review 10 out of 10 because we really care your experience with us and we help you right away if you need any help.Please let us know next time if you are not very satisfied so you will receive better experience.Thank you

Glad you had a great experience with us, which is what we expect to all of our guests.Expect your next visit soon.

Thanks for the review! Hope every guests have the same experience.Expect your next stay soon.

Thanks Norm!Expect your next stay soon!

Thanks for your generous review. That’s what we expect! We expect every of our guests can receive 5-star experience with us.Expect your next stay soon

So happy you’ve got satisfied experience. That’s what we expect! We expect our every guest can get 5-star experience but sometimes hard.However, we promise 1) clean 2) careWe expect every guest let us know in case anything not satisfied so we can make sure our 100% efforts.And let friends and family know if you are satisfied.Thanks for your positive review and hope to see you soon!

Dear Holly,Sorry to hear your bad experience. Have you got any chance to talk with our front desk yet? We truly care our guests and their opinions.Because this is old hotel, something looks not clean but it is, we have higher cleanliness standard. Please do let us know right away if you have any concerns so we will offer you a better experience.Regarding the coffee, it’s because of the city water, suggest you use bottled water for better coffee.We are planning on a proper softener and hopefully you can get a better experience soon.

Hi Kathy,Sorry to hear from you about the sheets issue! You should report us right away whenever you find so that we can serve you better. Like the sheet issue, it may take only few minutes to replace.We care every of our guests and we keep high level of cleaning, but we may still make mistakes.Right now I know your message but there’s no evidence anymore so it won’t help us improving.Please let’s know anything you are not satisfied right away next time and allow us give you a better experience. Thanks for your time!

Glad you had a good experience with us but still have a bit disappointed.Expect your next visit with better experience and let’s know if there is any issues for us to improve your experience.Thank you so much

Thanks for the review!Expect your longer stay with our kitchenette room soon

Thanks for the review. Did you mean to take 4 hours to get hold with us? I’m not sure if your daughter has got her clothes?Believe you have our number, call us anytime for any help.Hope you have a better experience next time.

Thanks for the review but it would be more helpful if let us know before you leave.You may show me what the problem is and because you give us the advice for improving, as return, we’ll offer you a coupon for your next stay.Now I have known you are not very satisfied with your experience but we don’t know how to improve.We care every of our guests and we pay more money to housekeepers than other hotels to keep our rooms high standard of cleanliness.Please don’t hesitate to let us know any unsatisfied points if you give us another opportunity to host you and we promise you a better experience.Thank you!

Thanks for the review!See you soon!

Not bad but you still have something not satisfied, have you advised our front desk yet?Please do let us know in case anything we should improve, we will do our best to reach our goal( Clean and care)Thank you for your time and hope to see you soon for a 5-star experience.

You didn’t write anything but felt you were not happy. Not sure if you have let our front desk know about your concerns.Please do let us know next time if you have any concerns. We promise we really care every guests 100% and we do our best to let you get better experience (our goal is to give you a 5-star experience). In case you have any concerns next time, please let us know so you will get better experience.Thanks

Thanks!Hope to see you soon

Thanks!See you soon

Thanks Terence!See you soon

Thanks for your time!We expect next time, you can let us know while you just just find any issue or before leaving, what makes you not 100% satisfied so we can have chances to improve. We care every experience of our guests.Thank you so much!

Glad you are satisfied with us, that is our goal. We expect all our guests are happy every day and have 5-stars experience with our service.Thanks

Sorry to see your paragraph, it should not like that. Why didn’t you let us know when you were here and we would fix it so it wouldn’t affect other guests. Expect to host you again soon and give you a better experience

Great to see your satisfied experience with us. Expecting to host you again soon.

I am very happy that you are satisfied with us. See you next time soon!

Hi Darrell,I’m so happy that you had a satisfied experience with us, which is the goal of our efforts.We expect all of our guests are happy everyday and feel better with our efforts.Expecting you next stay soon!

I’m sad because you’re not very satisfied with your experience.Our efforts are clean and care, we are trying our best efforts to make every of our guests feel better with us.We have onsite handyman to make sure everything functional and keep our attitude as nice as possible.Hope you can open to us if you’re not satisfied with anything and we will see if we can improve and make sure you have a better experience next time.Thanks

Hi James,I’m so sad with your review. Our reputation is clean and care our guests.No guests complained the room you stay yet except you this time.Yes, our new housekeeper forgot to leave towels for you but I have sent you double supplies Is there anything else you don’t like? At least you didn’t tell me.This is not Canadian way, as a Canadian, we show the world that we are kind, tolerant.In case you’re not satisfied, you should point out and allow us to fixed so you would have better experience.Now, I believe you are not happy, I am not happy as well because you are trying to mislead people.Don’t know if I have the opportunity to serve you a better experience next time but we will do our best efforts.Thanks

Dear Charlotte,Thanks to point out your concerns and it should not happen because our reputation is from clean and caring our guests.Please let us know when you check in so we can take care your concerns right away.

Dear Gabrielle,I’m very depressed to read your review. Our reputation is clean and caring our guests. Don’t know what happened to your room and I will research on it. Expect your next stay with better experience.

Any review should be realistic, you mentioned No AC but it works well. Did you stay in the room or your boyfriend? It’s not right way to mislead other guests like this as a Canadian. If you have any concerns, you should let us know first and see if we can resolve it right away so that you can have a better experience. For example, if you don’t know how to turn AC on, I can help you easily.After you post bad review online, even later you find out it’s not our problem, you cannot help to remove it anymore. Business reputation is very important, we care every concerns of our guests and make them feel better.

Thanks for the review and expect your next stay soon!

Thanks for your review and glad you are satisfied with our service!Yes hotel is old and we will improve step by step but need time. However, we are working hard to make property clean and all employees are nice and care our guest possible.Hope your next stay soon!

Thanks!

Thanks!

thanks and expect your next stay!

Our hotel is safe, all property is under surveillance. Police works effectively. Any concerns regarding safe, you should call 911.

Thanks and expect stay longer next time.

Thanks and expect your next stay soon!

I am always glad to see the satisfaction from guests like you, which is our goal. We will continue to improve our services and expecting your stay soon.

Not really satisfied with your review though. You should point out any concerns you may have before leaving so that we can improve better.Our goal is to maintain a higher standard environment for guests staying in an older hotel.Thanks for your 4/10, I have to figure out where’s the issue by my self.

Glad to show your satisfaction, not 10/10 though.We will do our best and see if you can give us a 10/10 review for next visit.Thanks for your time.

Thank you so much for the positive feedback. We will continue to improve our environment.