Room, 1 King Bed | Living area | 37-inch TV with cable channels

Reviews of Evergreen Resort

3 out of 5
Evergreen Resort
7880 Mackinaw Trl, Cadillac, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 381 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felix A.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and they helped right away when our key was not working to get in the pool.
Stayed 1 night in Mar 2024
Response from Evergreen General Manager on Mar 18, 2024
Felix,Thanks for your time to leave a 5-Star review. We are happy to hear you enjoyed your stay with us. It was my personal pleasure to help you replace your keys so your family could use the pool before it closed for the night. We are always glad to see families enjoy the pool area. We look forward to seeing you again soon. Thank you for your business and have a great day!

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the continental breakfast with service. Nice location just outside of town with an on-site restaurant. Curlys wings and pizza are great. So many other nice amenities.
Stayed 2 nights in Feb 2024
Response from Evergreen Resort Management on Mar 4, 2024
Chrisine,Thanks for leaving a positive review. We are glad to hear you enjoyed our breakfast, wings, and Pizza. We just bought our new pizza oven and the cooks are enjoying it. We are glad to hear guests are as well. We look forward to serving your hospitality needs the next time you are in the Cadillac MI. area. We appreciate your business. Have a great day.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like a gym of some kind
Stayed 2 nights in Feb 2024
Response from Evergreen Resort Management on Feb 14, 2024
Matthew,Thank you for taking the time to review us! We will take your recommendation into consideration. We are currently looking into ways we can improve upon our workout equipment. We appreciate your feedback and business. We look forward to seeing you again soon!

8/10 Good

Jim, Allen Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, only downside was the pool is in the next building over and requires a walk across a parking lot. Not a big deal except most of the time I'm sure.
Stayed 2 nights in Jan 2024
Response from Evergreen Resort Management on Jan 25, 2024
Jim,Thank you for taking the time to write a review, we appreciate the feedback and are happy to hear you enjoyed your time on the property. Our indoor pool is in the building next to the main lobby/restaurant. In the future when making the reservation please advise you would like to be near or in the same building as the pool and we will do our best to fulfill the request. Thank your business and support, we greatly appreciate it. Have a great day!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Good people!
Stayed 2 nights in Jan 2024
Response from Evergreen Resort Management on Jan 25, 2024
Matthew,Thank you for the review. We are glad you enjoyed your time and the staff members at Evergreen Resort. We look forward to seeing you the next time you are in the Cadillac MI area. Thanks for your business and support.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Evergreen Resort Management on Jan 9, 2024
Mark,Thank you for the review. We are happy that you enjoyed your stay with us. We look forward to seeing you again soon. Thanks for your business we appreciate it!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful staycation! Love the pool house! Great place for families! Free breakfast and great price!
Stayed 1 night in Dec 2023
Response from Evergreen Resort Management on Jan 1, 2024
Julie,We are glad to hear your family enjoyed the staycation with us. Thanks for the positive review. We look forward to seeing you again soon!

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023
Response from Evergreen Resort Management on Dec 19, 2023
Jerry,Thanks for the positive review! We are happy to hear you enjoyed your recent stay.We look forward to seeing next time you are in the Cadillac MI. area. Thanks for your business, we appreciate it.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Evergreen Resort on Nov 30, 2023
Thank you for the positive review. We are happy to hear you enjoyed your stay and looking forward to your next visit with us!

4/10 Poor

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Such friendly staff at check in and check out but the room was really dirty. Such a bummer. Also didn’t realize there wasn’t an ice machine or vending machine in the building we stayed in so that was a bit inconvenient :(
Stayed 2 nights in Nov 2023
Response from Evergreen Resort on Nov 30, 2023
Amanda,Thanks for the review. We are sorry to hear we did not meet your expectations. We would like to discuss your experience over the phone. Please call 231-775-9947 and ask to speak with the General Manager. We will use your constructive criticism to improve in the future. Thanks for your business and we look forward to hearing from you soon.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, room comfort
Staff was very friendly and helpful. The pool amenities were clean and convenient. Room was clean and comfortable, but expected something a little more updated in decor and technology. The fireplace wasn’t working in the room. The engineering dept weren’t able to secure the proper materials due to it being the weekend. Al in all it was a pleasant stay.
Stayed 2 nights in Oct 2023
Response from Evergreen Resort on Nov 30, 2023
Thank you for the positive review. We are happy to report we re-wired our fireplaces to make it easier to operate for the guests based on your last stay. In addition, the room you stayed in is scheduled to be re-modeled over the winter. Thank you for your business and we look forward to seeing you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Evergreen Resort on Nov 30, 2023
Patricia,It is always great to hear our guests had an enjoyable experience. Thank you for taking the time to leave a review. We look forward to seeing you the next time you are in the Cadillac MI. area.

2/10 Terrible

Lindsey

Stayed 2 nights in May 2023

10/10 Excellent

Carla

Traveled with partner
Liked: Staff & service, property conditions & facilities
When we checked in our room was not ready. They said they have a guarantee room ready by 4:00. At 4:00, our room was not ready so they asked us if we wanted a similar room that was ready. Room was great! Wonderful staff at the front desk!
Stayed 1 night in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

cathie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jennifer D, GM on Sep 20, 2023
Thank you for the 5 star review! We appreciate YOU and hope to see you again soon.

8/10 Good

Deborah

Stayed 1 night in Sep 2023
Response from Evergreen Resort on Nov 30, 2023
Deborah,Thanks for the positive review and your business. We look forward to seeing you again next time you are in the Cadillac area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Evergreen
Room was a bit run down but very clean. We had A LOT of trouble with our door lock. It usually took 4-5 trys before it would finally work. Wouldn't recommend Curly's bar. We went for an after dinner drink and there was not a clean table in the whole place. We were acknowledged when we came in but that was it, no one made an effort to clean off a table or ask if we wanted anything so we left. Good location and an ok place to stay for a night.
Stayed 1 night in Sep 2023
Response from Jennifer D, GM on Sep 14, 2023
Thank you for taking the time to review your recent experience with us! We are glad you enjoyed your stay and also hope that you have a better dining experience the next time you are visiting. Please feel free to request a remodeled room the next time you book with us, and we can try to assign you to one that has been most recently updated! Thanks again!

10/10 Excellent

Ronald

Traveled with group, Traveled with family
Liked: Amenities
Great place to stay
Stayed 1 night in Sep 2023
Response from Jennifer D, GM on Sep 2, 2023
Thank you so much! We are glad you had a great time and hope to see you again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Pricing, and rooms are good bang for your buck.
Stayed 2 nights in Aug 2023
Response from Jennifer D, GM on Sep 2, 2023
Thank you William! We appreciate your business and are glad to hear that you enjoyed your accommodations!

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feeling friendly staff
Stayed 2 nights in Aug 2023
Response from Jennifer D, GM on Aug 22, 2023
We are glad to hear that you enjoyed your recent stay with us. Thank you so much! We hope to see you again soon.

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked brand new. I loved that instead of carpeting there was laminate wood floor. The room was very clean and updated. The only issues I had was I could hear a pipe rattling in the wall when someone elsewhere ran water. The shower/tub combo was updated and nice but the showe head was too short for me to stand under. I am 5'10".
Stayed 1 night in Aug 2023
Response from Jennifer D, GM on Aug 8, 2023
We are so glad you enjoyed yourself in one of our newly renovated rooms! We appreciate your feedback, and we hope to see you again soon!

8/10 Good

Walter

I have stayed here many times. Everything was as expected.
Stayed 1 night in Aug 2023
Response from Jennifer D, GM on Aug 8, 2023
Thank you Walter, for your repeat and future business! We appreciate you and are happy to host you when you are in the Cadillac area.

10/10 Excellent

Janelle

Stayed 1 night in Aug 2023
Response from Jennifer D, GM on Sep 2, 2023
Thank you so much for the 5 star review! We appreciate YOU!

8/10 Good

maureen

Traveled with family
Liked: Staff & service
Rooms were a little worn down. Beds were nice. Bathroom tiny
Stayed 1 night in Aug 2023
Response from Jennifer D, GM on Aug 8, 2023
Thank you for staying with us and taking the time to review your experience. With 117 guest rooms in 6 different buildings, we are always working on a new project - feel free to ask for a newly renovated room when you book with us again!

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room. Had an odor upon arriving so had to keep screen door open for a while to let air in. Nice to have patio right outside. Staff was friendly.
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Aug 5, 2023
Thank you for staying with us and taking the time to review your experience. Glad you had a great time and look forward to seeing you again!

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Besides the clean bedding I wasn’t very pleased with the staff, not very welcoming at the front desk. Their own staff didn’t recommend that we eat the food there. The buildings and rooms need an upgrade and probably renovated. I know it’s older but it’s time. If the price was half of what it was, I probably wouldn’t have thought much about it.
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Aug 5, 2023
Thank you for staying with us and taking the time to leave a review. We apologize for not exceeding your expectations and would love to have another opportunity to do so the next time you are in Cadillac! Our restaurant has limited hours of operation (Tuesday - Saturday, dinner only), so we do have other local eateries that we are happy to recommend when ours is not available. We are always looking working on updates for the rooms and property, so be sure when you call to request a recently remodeled room! Thanks again!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Aug 5, 2023
Thank you so much and we hope to see you again!

10/10 Excellent

Michael, Munster

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Aug 5, 2023
Thank you so much! We are glad you enjoyed your stay with us.

8/10 Good

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with the friendliness of the staff. Our stay was short and brief but nice. A nice area for yhe dog with so many trails to walk and things for the family to do together. Have already reserved a room for next year.
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Jul 21, 2023
Thanks Amy! We are so happy to hear how much you enjoyed during your brief stay with us. We look forward to hosting you again next year!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I've stayed here multiple times and it is always clean and neat. Rooms have refrigerator and microwave and the breakfast is vouchers for restaurant in main club house. I will stay here again also a farebroom rate.
Stayed 2 nights in Jul 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you so much for the kind words! We are always glad to give our guests the best experience possible for the value. Hope to see you again soon!

10/10 Excellent

Cherise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice rooms comfortable beds very roomy loved the onsite bar and grill Curleys
Stayed 2 nights in Jul 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you for the great review! We are so happy to hear that you enjoyed your room and the restaurant as well. Hope to see you again in the near future!

8/10 Good

dana

Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Aug 5, 2023
Thank you for staying with us, and taking the time to review your experience. Glad you had a great time!

2/10 Terrible

Rod

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude check in staff. Dirty room floors.
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Jul 21, 2023
I am so sorry to hear that your experience was less than satisfactory and I am also sorry that we did not have the opportunity to make it right while you were our guest. Please let us know right away if you feel this way for any reason, it is important to us and the staff will always appreciate the opportunity to change your experience to something more positive while you are still here to enjoy what we have to offer. Thank you!

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Our room had a very bad mold/mildew smell
Stayed 1 night in Jul 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you for staying with us and taking the time to review your experience! We appreciate any issues our guests choose to report to us, so we can investigate right away! Glad you enjoyed the rest of your experience and hope to see you again soon!

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this place! We stayed in the deluxe king w/ a pull out (217). The worst part is the outdated carpet/furniture. The best part was the pool room where they had a picture of the resort in the 50's/60's and the pool was the original. The staff were all very friendly and helped my boys with thubgs to play with. When we checked in i had to split the bill between cash/card. The lady didnt even worry about the cash and allowed us to come back in the next morning to pay. The complimentary breakfast was ok, it was as close to continental as you can get. Overall, for the price, customer service, room and amenities i give this place 5 ⭐ .
Stayed 2 nights in Jun 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you so much for your great review and kind words. We appreciate you and are always happy to work with a guest to accommodate per situation. Our resort was originally opened in 1949 and has seen a lot of changes and updates since then, so we do have quite a history. I am glad the kids had fun and we would love to see you again! Thanks again :)

8/10 Good

Rex, Saline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property condition is very good for the price paid. Staff are very helpful. More effort can be put into breakfast menu.
Stayed 4 nights in Jun 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you for your recent stay with us and sharing your experience in a review. We appreciate both you and your time! Our hot breakfast buffet items change daily, so there is always something different if you stay multiple nights with us, along with the daily offerings of fruit, yogurt, waffles, cereal, etc. We would love to host you again in the future!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was very scenic and beautiful.
Stayed 6 nights in Jun 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you Cynthia, we are so glad to hear that you enjoyed the beauty of nature while staying with us. Even though we are only a few miles away from the downtown center, we have a great view up on the hill of the natural beauty Cadillac has to offer. Hope to see you again soon!

10/10 Excellent

Kathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great! Would definitely recommend!
Stayed 2 nights in May 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you so much for staying with us and recommending our facility! We appreciate YOU and hope to see you again soon :)

10/10 Excellent

Kathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for my daughter’s wedding. Room had everything that I expected from what I read. Beds were comfortable. Breakfast was awesome!
Stayed 2 nights in May 2023
Response from Jennifer D, GM on Jul 21, 2023
We are glad to hear that you enjoyed the whole experience. Thank you so much for your review, and we were honored to be such a big part of your daughter's special day. We would love to see you again, come on by!

10/10 Excellent

William

Stayed 2 nights in May 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you for the glowing review on your recent stay with us! We appreciate you and would love to see you again.

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its was a relaxing time ..
Stayed 1 night in May 2023
Response from Jennifer D, GM on Jul 21, 2023
Glad to hear that you enjoyed yourself on your recent visit with us. "Up North" is a great place to enjoy the beauty of Michigan, and we try our best to find ways for our guests to relax and take it all in! Hope to see you again soon

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service
Maid service did not clean my room well…left trash and refused to make our bed simply because I left pajamas on the bed and a tip! If you stay here clean off your bed and your bathroom sink or they won’t clean it!
Stayed 3 nights in May 2023
Response from Jennifer D, GM on Jul 21, 2023
Thank you for taking the time to review your recent stay, and I am sorry to hear that your experience was less than satisfactory. Housekeeping has very strict rules about moving guests belongings, so unfortunately they were not able to make your bed because your clothes were left on there and they are actually not allowed to move YOUR items for your own security and peace of mind (they would not want to lose, misplace, or break anything precious to you). They clean around your personal items in the bathroom as they are personal. They also did not take the money because it was laying on the bed and it was not clear to them it was intended to be a gratuity. I apologize for the misunderstanding, and hope that everything else was great during your experience!

10/10 Excellent

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pet room, had all amenities for our dog which was great. Room was clean as expected💯 didnt smell like previous pet. Which is always a plus🙂
Stayed 1 night in May 2023

10/10 Excellent

DANIEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for touring cities in the area.
Stayed 2 nights in May 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

Karen

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Check in was horrible the ladies working the front desk were very unprofessional. The hotel itself is old and outdated. It was not at all what I expected. Especially since they call themselves a resort.
Stayed 1 night in Apr 2023

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Room Condition
It was a very expensive room...broken toilet,,rip sheets, wrong bed sizes..would not recommend Evergreen Resort in Cadillac..
Stayed 1 night in Apr 2023

6/10 Okay

Judy

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I reserved a suite and was not told it was a basement suite with no elevator. Four older ladies with various knee, back and hip pain. I asked for a different room and was given one. Had to drive to breakfast, or walk outside in the snow. The whole resort was just a hod pudge of different buildings not connected to the main building was. Also got a call from front desk when we asked for clean towels informing us we didn’t need 10 towels. We didn’t get 10 towels we got 4 towels and 6 hand towels. On the positive side the breakfast buffet was delicious as well as the wait staff. The hot tub and pool was very relaxing.
Stayed 2 nights in Mar 2023