Ratings based on 164 Verified Reviews

4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tecumseh, MI

Great hotel for a smaller community

Posted Jul 23, 2017
This Holiday Inn Express met most of our needs. Clean and good location. The breakfast wasn't great, they were out of most of the warm food i.e. sausage/eggs it left 2 of us having to find breakfast elsewhere because of diet restrictions. We weren't happy about that or the 20 min we stood in line to check in to the hotel. They had one person working at the front desk and I never saw another worker at all. So after travelling for several hours it was a bit of an annoyance.
Comment from Hotel Management
Jul 28, 2017 by Front Office Manager, Hotel Management
Thank you Kari for taking the time to give us a review. We appreciate your feedback. I am so sorry that you experienced these issues during your stay. I will be sure to look into these issues to see how we can improve for the better next time. We hope that you have a wonderful day and thank you for choosing the Holiday Inn Express of Cadillac, MI!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

easily accessible to everything

Posted Jul 19, 2017
Pros: Easy access to main highways, yet quiet and clean and a very helpful staff.
Location: Visit the Clam Lake Brewery while here....very nice! And we enjoyed the Cherry Market in Kalkaska too. Of course, Lake Michigan or one of many lakes!
We stayed in the area to attend several events (in Lake City, Falmouth and Cadillac) and this location is right next to the highway without being loud or feeling too 'cityish'.
3 out of 5
by Dylan

Posted Mar 22, 2017 on Hotels
Terrible front desk service
Comment from Hotel Management
Mar 31, 2017
Good morning Dylan. I was saddened to hear that you didn't receive the very best service from our front desk staff. We strive to make every stay great and I am disappointed to say that we have missed the mark. We hope that when you travel to the Cadillac, MI area that you do give us another chance. We appreciate your business. Thank you for choosing the Holiday Inn Express of Cadillac.
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Close to Caberfae Peaks

Posted Jan 24, 2017 on Orbitz
Pros: Location and facility
Cons: A sign to say the hotel when driving in. There seems to only have one sign on the side of the building itself.
Location: Skiing in Caberfae, Snow mobile renting
This was the perfect place to stay with a few friends over the weekend to go skiing in Caberfae Peaks. Close to Caberfae and nearby are a few restaurants that are pretty good. Breakfast was provided at the hotel and had a decent selection of hot foods. Very impressed!
Comment from Hotel Management
Jan 26, 2017 by Hotel Staff, Hotel Management
Thank you for staying with us on your recent trip to Caberfae! We are glad that you enjoyed your stay with us. I do apologize that our sign by the road was difficult to see. We will look into this issue and try to discover why this was the case. We appreciate your business and do hope to see you again when you return to the area.
4 out of 5
by A verified traveler

A good stay overall

Posted Jan 21, 2017 on Hotels
My stay was quite comfortable - all of my requests were provided. Staff checking in could have been more pleasant, she was professional, not friendly. The parking lot could have been better cleared of snow and ice. Nothing seemed to be done about the icey conditions. Check out staff were great! Overall it was a good stay.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you so much for your recent stay with us and for taking the time to fill out this survey! I am glad that the stay went well and that the staff was great.
5 out of 5
by A verified traveler

Friendly, clean, convenient hotel

Posted Dec 13, 2016 on Hotels
The hotel attendants were very pleasant and all had smiles for us. The room and beds were clean and the breakfast selection was great.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent stay! We are happy to see that your stay went well and that the staff helped to make it great! We look forward to having you as a guest with us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansing, MI

Nice clean and convenient

Posted Dec 3, 2016
This was one of the nicer and cleaner hotels I have stayed at. Holiday Inns are typically nice anyway but this one was perfect. We didn't use the pool area because we weren't there that long but the room itself was really nice. You can tell the staff there take great pride in a nice hotel for its guests.
Comment from Hotel Management
Dec 5, 2016 by Hotel Staff, Hotel Management
Thank you for your recent stay with us! We are happy to see that your trip went well and that the hotel staff made sure that your stay with us was enjoyable! We strive to make every stay great! Thank you for choosing the Holiday Inn Express Hotel & Suites of Cadillac!
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Good
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel; conveniently located!

Posted Oct 1, 2016
The rooms were clean and comfortable; great breakfasts! The hotel staff was very professional. Enjoyed the golf.
Comment from Hotel Management
Oct 4, 2016 by Hotel Staff, Hotel Management
Thank you so much for your recent stay! We hope to see you again soon!
5 out of 5
by A verified traveler

See you soon.

Posted Sep 26, 2016 on Hotels
From check in to check out, just a great stay. I would like to mention the front desk person she was very good and professional. I would definitely stay there again, my wife and I were very pleased.
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Thank you for your recent stay with us and for your kind review! We are glad that your stay went so well! We look forward to having you as a guest again soon! Thank you!