2 star claiming to be a 5- Save your money!
Posted Jun 7, 2011
I reserved 2 rooms, asking for best view, a bottle of wine and cheese/fruit tray for rooms upon arrival. I asked at check-in if they had accomodated my request, and was told no. The rooms they put us in were as far away from the beach as possible, and were not even the bed type we asked for, with a minimal view of the water. My wife had to rinse mysterious black hair from the tub. I went back to reception to get moved, and was told they had no other rooms available, even though the parking lot was half empty, and we could see empty rooms on other wings. Reception told me they would have housekeeping put our twin beds together to make a king, but it never happened. We went to dinner, and were put in a corner, again with no view of the beach. We were the last table to leave after dinner, and had to walk back through the inside dining room with all the lights off. When back at the room, housekeeping had still not shown up to put the beds together. I called reception again, and magically they had a king room they would move us to, but it was now well after midnight, and I was not going to ask my guests to shuffle this late. In the morning, the hotel director basically called me a liar about my requests, and I had to pull up the reservations on my phone as proof of my requests. The service was horrible, do not expect your requests to be honored, and be prepared to be very disappointed. I am writing their corporate concerning my dis-satisfaction.